Find work in Canada.

325,307 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
C
Strategic Sourcing Specialist, Corporate Services-EN
CAE
Montreal, QC
- Full-time
Reporting to the Category Manager, Indirect Global Procurement & Supply Management, the Strategic Sourcing Specialist is responsible for Category Strategy, Strategic Sourcing, Critical…
Added 6 mins ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Coquitlam, BC
- Full-time
…handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer…
Added 6 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 6 mins ago
TS
Class 1 Driver (Hitchhiker & Boom)
The Shaw Group Limited
Lantz, NS
- Full-time
Reporting to the Logistics Manager, you will be part of the Shaw Transport Lantz Team and will play an integral role in the safe, on-time delivery of our products to customers across…
Added 6 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assesses staffing requirements, recruits personnel, conducts performance evaluations, assesses training requirements and takes administrative and disciplinary measures related to staff…
Added 6 mins ago
LG
Branch Supervisor
Liebherr Group
Winnipeg, MB
- Full-time
Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required)
Added 6 mins ago
OS
OSC Program Coordinator (Toronto)
Ottawa Safety Council
Ottawa, ON
- Full-time
…organization, we deliver best-in-class road safety services, education, training, and awareness, helping guide communities toward safer roads, no matter how they…
Added 6 mins ago
M
Manager, Facilities Management - Multi-Residential
Morguard
Mississauga, ON
- Full-time
The Manager, Facilities Management is accountable to the Assistant Vice President, National Programs for providing strategic leadership and oversight of Facilities Management practices…
Added 6 mins ago
PB
Senior Construction Project Manager - ICI Projects
Pearl Builders
Brampton, ON
- $80,000 to $120,000 CAD / year
- Full-time
The Senior Construction Project Manager will act as the Company's primary owner-side representative for a major industrial construction project in Brampton. A third-party builder/general…
Added 6 mins ago
BC
Sr. Manager of Maintenance & Tooling
BLANCO Canada
Toronto, ON · Etobicoke, ON
- Full-time
The successful candidate for the Senior Manager, Maintenance & Tooling position will provide strategic direction and leadership for the Maintenance & Tooling function, overseeing the…
Added 6 mins ago
M
Property Administrator
Morguard
AB · Edmonton, AB
- Full-time
The Property Administrator is accountable to the (Senior) Property Manager or (Senior) District Manager for managing daily and periodic administrative functions for the residential building…
Added 6 mins ago
WH
Senior Automation Engineer
Waterstone Human capital
Toronto, ON
- Full-time
Travel occasionally (roughly 10% or less) for on-site commissioning and customer training
Added 6 mins ago
Sales Associate
Laura Canada
Montreal, QC
Participates in inventory twice per year, all training sessions and staff meetings.
Added 6 mins ago
Casual Circulation Assistant (LA2)
City of Quinte West
Quinte West, ON
Seek out training opportunities to grow Library skills and knowledge.
Added 6 mins ago
Casual Shelving Assistant (LA1)
City of Quinte West
Quinte West, ON
Added 6 mins ago
Internal Communications Manager
Infrastructure Ontario
Toronto, ON
The Internal Communications Manager develops and delivers communication strategies that inform, engage, and align employees with Infrastructure Ontario's vision, culture, priorities, and…
Added 6 mins ago
Training Business Analyst Sr
Dayforce
Canada
Reporting to the Manager, Training Delivery, this senior individual contributor will translate program needs into actionable requirements, provide visibility into demand and capacity, and…
Added 6 mins ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
Oshawa, ON
- Part-time
Manages multiple tasks and communicates direction set by the store manager.
Added 6 mins ago
Propane Specialist - Service
Superior Plus Propane Talent Acquisition
Lloydminster, AB
Reporting to the District Manager and collaborating daily with the Delivery Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. This role also handles…
Added 6 mins ago
Food & Beverage Attendant 2026/27
Chicopee
Kitchener, ON
Reports to: Manager, Food & Beverage or designate
Added 6 mins ago
WM
Operations Manager Trainee
Waste Management, Inc.
Brampton, ON
- Full-time
The Operations Manager Trainee (OMT) training program is intended to prepare individuals to become front-line Operations Managers. The majority of the day is spent in the field, interacting…
Added 6 mins ago
EH
Supervisor, Adoptions
Edmonton Humane Society
Edmonton, AB
- $55,428 to $69,310.5 CAD / year
- Full-time
Reporting to the Manager of Customer Experience, the Adoptions Supervisor oversees daily adoption operations to ensure successful matches and provides education to adopters regarding animal…
Added 6 mins ago
SF
Assistant Manager
Surplus Furniture
Barrie, ON
- $50,000 to $70,000 CAD / year
- Full-time
The Assistant Manager is an exciting opportunity to take your career to the next level. This role is vital in developing future store leaders who will uphold our commitment to excellent…
Added 6 mins ago
TS
Class 1 Driver (Hitchhiker & Boom)
The Shaw Group
Lantz, NS
- Full-time
Reporting to the Logistics Manager, you will be part of the Shaw Transport Lantz Team and will play an integral role in the safe, on-time delivery of our products to customers across…
Added 6 mins ago
DA
Service Advisor - Commercial Medium Duty
Dueck Auto Group
Delta, BC
- Full-time
…individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

Report this job