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Added 3 mins ago
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Gastroenterologist
CHEC
Ilford, MB
- Full-time
Due to the continued growth of our Gastroenterology service, we are seeking an experienced Consultant Gastroenterologist to join our team. This role will be primarily based at our Ilford…
Added 3 mins ago
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Sales Executive, SAP Professional Services
Accenture
Toronto, ON
- Full-time
As a Sales Capture, Senior Manager you will be responsible to shape, sell and close large deals that are single or multi-service. Close sales opportunities resulting in profitable sales…
Added 3 mins ago
RS
Logistics Supervisor - Weekend Afternoon Shift
Ryder Supply Chain Solutions
Milton, ON · CAN - Milton ON Peddie Rd
- Full-time
Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
Added 3 mins ago
RS
Operations Logistics Manager
Ryder Supply Chain Solutions
Oshawa, ON · CAN - Oshawa ON Park Rd
- Full-time
The Manager Logistics is responsible to manage all activities associated with the efficient operation of accounts. This includes P&L responsibility, ensuring customer satisfaction,…
Added 3 mins ago
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder Supply Chain Solutions
Dorval, QC
- Full-time
…du poste assurera la gestion directe de tout le personnel du service de location, notamment : les chargés de comptes location, les gestionnaires de succursale (location), les superviseurs…
Added 3 mins ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Valley Stream
- Full-time
…residents? Does motivating a team and delivering superior customer service excite you? Do you have experience and passion for inspiring and motivating adults to lead a life of…
Added 3 mins ago
CS
Recreation Aide- Casual
Cogir Senior Living
Calgary, AB · McKenzie Towne Retirement
- Part-time
Reporting to the Active Living Manager, the Active Living Aide assists in the planning, organization and implementation of meaningful programs for the residents.
Added 3 mins ago
CS
Part Time Dishwasher
Cogir Senior Living
Mississauga, ON · The Beechwood
- Part-time
Reporting to the Culinary Manager, the Dishwasher is responsible for the loading, operating and emptying of the dishwasher, in addition to ensuring all kitchen equipment and surfaces are…
Added 18 mins ago
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Employee Relations Advisor
Arcadis
Toronto, ON
- Full-time
As a member of the Local People Service team, the Employee Relations Advisor will establish trusted relationships with employees & line managers and provide front line advisory support on…
Added 47 mins ago
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retail sales manager
FITUDIO INC
Brampton, ON
- Full-time
Added 47 mins ago
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Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 47 mins ago
DR
Yard and Warehouse Manager - Burnaby
DMC Recruitment Group
Calgary, AB
- Full-time
DMC Recruitment Group is partnering with a well-established and respected building materials supplier to recruit an experienced Yard & Warehouse Manager for its Burnaby operation.
Added 47 mins ago
CF
warehouse manager
CoCo Fresh Tea & Juice
Calgary, AB
- Full-time
Estimate costs of installing and maintaining equipment or service
Added 47 mins ago
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Project Manager
Actalent
Calgary, AB
- $90 to $110 CAD / hour
- Contract
Job Title: Project Manager Capital Projects (Hatchery & Food Production) - WETASKIWIN, AB
Added 47 mins ago
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Project Manager
Actalent
AB · Edmonton, AB
- $90 to $110 CAD / hour
- Contract
Job Title: Project Manager Capital Projects (Hatchery & Food Production) - WETASKIWIN, AB
Added 48 mins ago
BS
Substance Use Worker - MOAT
Boyle Street Community Service Ltd
Edmonton, AB
- $25.2 to $26.35 CAD / hour
- Full-time
- Temporary
Reporting to the Intake/Triage Program manager, the Substance Use Worker provides support to the community members we serve that are facing substance use problems and challenges.
Added 48 mins ago
AR
Red Seal Heavy Duty Mechanic
ABC Recycling Ltd.
Burnaby, BC
- $38 to $58 CAD / hour
- Full-time
…of our Burnaby, B.C. location. Reporting to the Maintenance Manager, this person will be responsible for the maintenance, repair, and problem diagnosis of mobile equipment (scrap metal…
Added 1 hour ago
TL
Parts Manager
Transx Ltd
Calgary, AB
- Full-time
…dedicated to building strong business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
RM
Service Writer
Rocky Mountain Equipment
Medicine Hat, AB
- Full-time
Work with Service Manager on day-to-day operations of the service department
Added 1 hour ago
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Medical Secretary
Access Alliance
Toronto, ON
- $23.08 to $27.42 CAD / hour
…support to a primary health care team and community program service providers. This role involves responding to client and community inquiries within a busy community hub, facilitating…
Added 1 hour ago
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Assistant Branch Manager - Greater Toronto Region
RBC
Toronto, ON · Mississauga, ON · Brampton, ON · Markham, ON · Aurora, ON · Vaughan, ON · Richmond Hill, ON · Newmarket, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
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Investment Advisor
RBC
Toronto, ON
- Full-time
Foster trusted, often multi-generational, long-term relationships using personalized service and advice.
Added 1 hour ago
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Financial Planner, Relationship Manager
RBC
Georgina, ON
- Full-time
Cultivate relationships with service partners and local markets to optimize business opportunities and referrals
Added 1 hour ago
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Financial Planner, Relationship Manager
RBC
Barrie, ON
- Full-time
Cultivate relationships with service partners and local markets to optimize business opportunities and referrals
Added 1 hour ago
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Client Advisor
RBC
Bridgewater, NS
- Part-time
…you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

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