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Added 6 mins ago
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Field Operations Specialist
BinSentry
Kitchener, ON
- Full-time
Partner with Product and Engineering when improvements require changes to internal software or data access.
Added 6 mins ago
EM
Consultant - PySpark / Databricks Developer (Intermediate - Senior)
Electric Mind
Toronto, ON
- Full-time
This is a good fit for someone with solid Python fundamentals and some Spark/SQL exposure who wants to grow into a data engineering specialist. You won't be expected to know Databricks…
Added 6 mins ago
Principal Product Acceleration Specialist - Auth0
Okta
Toronto, ON
As a Principal Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta’s most…
Added 6 mins ago
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Senior Talent Acquisition Specialist (12-Month Contract)
Clio
Burnaby, BC · Vancouver, BC
- Full-time
Clio's R&D team is expanding rapidly, and we’re looking for a talented Senior Talent Acquisition Specialist to join us on a 12-month, fixed-term contract, with the possibility of extension.…
Added 19 mins ago
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ADMS Test Manager
Grid Transformation
Canada
- Full-time
Grid Transformation is a specialist electric-utility operational technology advisory firm. We help utilities turn grid-modernization strategy into operational reality across Advanced…
Added 21 mins ago
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Talent Acquisition Partner
Liferaft
Remote, Canada
- Full-time
- Remote
Reporting to the Director, People & Culture and working alongside our People Operations Specialist, you will be Liferaft’s dedicated talent acquisition expert, owning hiring across GTM,…
Added 36 mins ago
Bilingual Senior Specialist, Security Applications (AppSec)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Bilingual Senior Specialist, Security Applications position. You will be responsible for designing, governing, and continuously…
Added 2 hours ago
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Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
…relationships and business context they need, apply prompt engineering to develop, test and refine prompts that improve the accuracy and consistency of AI-generated answers, and make sure…
Added 2 hours ago
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Spécialiste en Ingénierie en conception de réparation / Repair Design Engineering Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for several Repair Design Engineering Specialist to join our Customer Services organization based in Mirabel (Québec, Canada), where you…
Added 3 hours ago
TC
VP of Delivery
Two Circles
Vancouver, BC
- Full-time
…scaled, we want dedicated, senior ownership of delivery so that specialist talent across the region is deployed where it adds the most value, and so delivery has a clear, accountable leader…
Added 4 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 9 hours ago
RU
Winder
Rubix UKII
Grimsby, ON
- Full-time
Our Engineering team at Rubix plays a vital role in solving complex challenges and delivering practical, innovative solutions that keep our customers moving. We bring together talented…
Added 10 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 11 hours ago
CC
Maintenance Specialist
Chrysos Corporation
Val-d'Or, QC
- Full-time
Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.…
Added 11 hours ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 12 hours ago
C
Maintenance Specialist
Chrysos
Val-d'Or, QC
- Full-time
Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.…
Added 12 hours ago
DC
Project Manager
Defence Construction Canada
Toronto, ON
- Full-time
The Project Manager - known internally as Technical Specialist, Project Management - provides project management services to support the delivery of routine to moderately complex…
Added 13 hours ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 13 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Added 13 hours ago
LS
System Test Specialist
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Learn the software, systems, and solution relevant to assigned testing activities
Added 13 hours ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 13 hours ago
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Intern, Logistics Process Improvements (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
You are currently enrolled in post-secondary educational institution with a field of study in Business, Supply Chain, Aerospace, Engineering or similar.
Added 13 hours ago
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Marketing Specialist
Seequent
Vancouver, BC
- Full-time
5+ years of demand generation experience in B2B software or services.
Added 14 hours ago
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Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
You are currently enrolled in the 3rd or 4th year of an undergraduate university program in an Engineering discipline.
Added 14 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

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