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Added 15 mins ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
…opportunity to strategically invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort…
Added 31 mins ago
EB
Beauty Advisor-Estée Lauder Companies-Part Time-Niagara on the lake- Niagara, ON
ELC Beauty LLC
Niagara-on-the-Lake, ON
- Part-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 46 mins ago
Technical Account Manager Associate II, Google Cloud Consulting
Google
Toronto, ON
2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Added 46 mins ago
Technical Account Manager I, Google Cloud Consulting
Google
Toronto, ON
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Added 46 mins ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 46 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 46 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond Hill, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 46 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 46 mins ago
HE
Food & Beverage Supervisor
Hotel Equities Group, LLC
Guelph, ON
- Full-time
…activities, managing staff performance, and delivering exceptional customer service to create a welcoming experience. Additionally, a secondary yet crucial role involves overlapping into…
Added 46 mins ago
Service Advisor (Northstar Hyundai)
Go Auto
Edmonton, AB
As a Service Advisor, you’re more than a middle person between the customer and the shop, you’re the first point of contact and a trusted guide. You help customers understand their needs,…
Added 46 mins ago
Parts Advisor (Mercedes-Benz South Calgary)
Go Auto
Calgary, AB
Work closely with the service department to ensure efficient repairs and customer satisfaction
Added 46 mins ago
IT Field Services Analyst (Go Auto Corporate)
Go Auto
AB · Edmonton, Alberta
The IT Field Services Analyst provides hands-on technical support across Go Auto dealerships and corporate locations, resolving onsite issues, deploying equipment, coordinating with…
Added 46 mins ago
Service Advisor (Peace River Chrysler)
Go Auto
Peace River, AB
We’re looking for an experienced Service Advisor to join a busy dealership service team in Peace River Chrysler. This is a great fit for someone who knows the dealership service…
Added 46 mins ago
FC
Service Administrator
Flow Control Group
Langley (District), BC · Langley, British Columbia
- Full-time
…industrial and municipal facilities. With a strong commitment to technical excellence and customer service, Turn-Key Controls delivers innovative solutions that keep critical systems…
Added 46 mins ago
FC
Inside Sales Representative
Flow Control Group
Lethbridge, AB
- Full-time
Sego Canada is an industrial distribution and service company within the Flow Control Group network, serving customers across Canada with technically oriented flow control, automation, and…
Added 1 hour ago
T
Technical Support Engineer
TechDoQuest
Toronto, ON
- Contract
Handle incidents, service requests, and change management activities through ServiceNow.
Added 1 hour ago
ST
EUC Support/Desktop Support
SRI Tech Solutions Inc.
Deschambault-Grondines, QC
- Contract
Good communication and customer service skills.
Added 1 hour ago
RS
Operations Manager, Environmental Solutions - Canada
Republic Services
Chatham-Kent, ON · Tilbury, ON
- $101,600 to $139,700 CAD / year
- Full-time
Manage facility operations, transportation coordination, waste processing activities, inventory control, and customer service performance.
Added 1 hour ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This role…
Added 1 hour ago
I
Customer Experience Manager - GTA
Indigo
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
Senior Program Manager
MongoDB
Toronto, ON
…practices. You’ll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and…
Added 1 hour ago
EB
Beauty Advisor - The Cosmetic Company Store - Seasonal - Part Time - Cookstown, ON
ELC Beauty LLC
Cookstown, ON
- Part-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 1 hour ago
Electrical and Control Senior Specialist
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We are looking for a Technical Support Office (TSO) colleague to provide a world-wide, plan approval service to shipbuilders, ship owners and manufacturers. The purpose of this role is to…
Added 1 hour ago
Software Developer III, Google Cloud Platforms, EasySaaS Deployments
Google
Waterloo, ON
Master's degree or PhD in Computer Science or related technical fields.
Added 1 hour ago
Senior Cloud Technical Account Manager - Vancouver, CAN , AWS Enterprise Support
Amazon
Vancouver, BC
…customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

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