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Hercules SLR

Service Coordinator

AB, Canada
Calgary, AB, Canada

Competitive salary of $60,000 to $70,000, commensurate with experience. · Full-time

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Job details

Pay: Competitive salary of $60,000 to $70,000, commensurate with experience.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a meticulous and organized Service Coordinator to join our team in Calgary, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients.

The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

We offer a comprehensive compensation and benefits package that includes:

Competitive salary of $60,000 to $70,000, commensurate with experience.
Generous RRSP contribution program at 5% (after one year).
Comprehensive health and dental benefits package (cost-shared).
Consistent, predictable schedule - Monday to Friday, 8:00 a.m. to 5:00 p.m.
Real opportunities for personal and professional development, with a company that promotes from within and supports continuous learning.
A stimulating, collaborative work environment where your contributions are recognized.
Free on-site parking.

Key Responsibilities

Plan, coordinate, and schedule service calls and inspections, ensuring clients are proactively contacted ahead of upcoming periodic inspection due dates so nothing falls through the cracks.
Manage and optimize technicians' scheduling calendars to maximize operational efficiency and ensure field teams are deployed where they're needed most.
Identify new client opportunities and promote Hercules services, contributing directly to business growth while deepening existing customer relationships.
Coordinate equipment rentals and other logistical requirements for installations, liaising between clients, technicians, and vendors to keep projects on track.
Maintain accurate and up-to-date equipment records and inspection contract renewals, serving as the central point of continuity for client accounts.
Follow up diligently on after-sales service and repairs with both the service team and clients, ensuring issues are resolved and satisfaction is confirmed.
Contribute actively to process improvement initiatives that raise productivity, reduce friction, and elevate the overall customer experience.

Desired Profile

Excellent organizational and priority management skills
Strong coordination abilities
Clear communication skills with clients and technicians
Self-motivated with a strong sense of responsibility
Ability to manage multiple files simultaneously
Basic knowledge of lifting equipment
Good technical understanding (an asset)
ERP and Microsoft office proficiency

Requirements

High school diploma or equivalent required
At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
Proactive, motivated, and customer service-oriented attitude
Clear communication skills with technicians and clients
Driven to achieve sales goals and develop new skills
Strong organizational and time management skills
Must be legally authorized to work in Canada

About Hercules Group of Companies

The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

Please note:

Successful candidates will be required to pass a criminal background check as a condition of employment.
We are not able to provide Permanent Residency (PR) sponsorship or immigration support for this position at this time. Candidates must already be legally entitled to work in Canada.

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More about this job

Responsibilities

The Service Coordinator will manage the scheduling of inspections and repairs while serving as the primary point of contact between clients, technicians, and internal teams. They are also responsible for identifying new sales opportunities and maintaining accurate equipment records to ensure operational efficiency.

Requirements

Candidates must have a high school diploma and at least one year of experience in industrial sales or customer service. Proficiency in Microsoft Office and ERP systems is required, along with the legal authorization to work in Canada.

Skills

Service coordination
Scheduling
Customer service
Industrial sales
Logistics coordination
Communication
Time management
Organizational skills
Priority management
ERP proficiency
Microsoft Office
Lifting equipment knowledge

Benefits

RRSP contribution program
Health benefits
Dental benefits
Professional development
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Industrial Lifting
Rigging
Material Handling
Safety Solutions
Inspections
Repairs
Scheduling
Logistics
Customer Service
Industrial Sales
ERP
Microsoft Office
Equipment Records
Contract Renewals
Field Services
Process Improvement
Client Relations

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