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Added 10 mins ago
VC
Total Care Worker - Older Adult Assessment & Treatment (Mental Health Resident Care Attendant)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…(BPSD) as well as physical care needs. Reporting to the Program Coordinator and under the direction of the Nurse, Occupational Therapist, Physiotherapist and Social Worker, this position…
Added 13 mins ago
B&
Project Coordinator - Electrical ICI
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $52,000 to $75,000 CAD / year
- Full-time
…benefits, pension plan, annual discretionary bonus, career development programs, and other HR…
Added 13 mins ago
S
Treatment Staff - Brandon Manitoba
St.Amant
Brandon, MB
- $18.98 to $24.98 CAD / hour
- Part-time
Under the direction of the Coordinator, Team Leader, and clinical staff, the Treatment Staff, Community Respite Services ensures that services are provided in a way that:
Added 13 mins ago
Nutrition & Food Services Coordinator
Winnipeg Regional Health Authority
Winkler, MB
Under the direction of the Lead - Nutrition & Food Services or Designate, the Coordinator - Nutrition & Food Services manages and coordinates the day to day operations of Nutrition & Food…
Added 13 mins ago
Project Coordinator
BWXT
Peterborough, ON
We are recruiting for a Project Coordinator for our location in Peterborough, ON. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the design, manufacture,…
Added 13 mins ago
Manager Sport Medicine and Athlete Performance
Wilfrid Laurier University
Canada
Reports to: Associate Director, Interuniversity Sport Programs
Added 13 mins ago
Arts & Science Internship Program Coordinator (term)
University of Toronto
Toronto, ON
…in Fall 2021.The program provides specialized professional development training and paid work-integrated learning opportunities for Arts & Science students across 79 different academic…
Added 13 mins ago
TT
Retail Store Coordinator Full Time Winners - Park Royal
The TJX Companies, Inc.
BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 26 mins ago
RF
Program Coordinator
RISC Foundation (Risk and Insurance Studies Centre)
Toronto, ON
- Contract
We are seeking a motivated and qualified individual to join our team in a full-time, hybrid position as Program Coordinator for the Risk Education and Literacy (REaL) program, which is an…
Added 28 mins ago
NS
Family Medicine-Neils Harbour-Highlands Medical Clinic
Nova Scotia Healthcare System
Neils Harbour, NS
- $375,000 to $400,000 CAD / year
- Full-time
BMCHC is a 10-bed inpatient unit that provides inpatient and outpatient care and clinic-based programs. It also has a community service wing that houses offices for Public Health, Home Care…
Added 28 mins ago
M
Administrative Coordinator
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for an Administrative Coordinator to join our satellite systems team at our Montreal office.
Added 28 mins ago
QL
LPN Care Coordinator
Qualicare, Lethbridge
Lethbridge, AB
- $30 to $34 CAD / hour
- Full-time
The Care Coordinator provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring, and evaluation of…
Added 41 mins ago
BI
Sales & Marketing Coordinator
BioSyent Inc
Mississauga, ON
- Full-time
The Sales & Marketing Coordinator - Bilingual supports the effective execution of commercial programs, sales activities, meetings, training programs, customer communications, marketing…
Added 43 mins ago
CS
Part-time Communications Coordinator | Coordonnateur des communications (temps partiel)
Canadian Sport Institute Atlantic
NS · Halifax, Nova Scotia
- Part-time
We are seeking a communications coordinator who will lead the Canadian Sport Institute Atlantic in branding, digital and media presence and help facilitate organized events.
Added 43 mins ago
Academic Initiatives Officer (2026-MP-20)
University of Windsor
Windsor, ON
Promote academic development in and among the Faculties and AAUs of the University and act as the coordinator of academic activities.
Added 1 hour ago
NF
Materials Coordinator
New Flyer
Winnipeg, MB
- Full-time
…and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and…
Added 1 hour ago
Care Coordinator (Intensive Planning Support Coordinator) (Designated)
The Government of Nova Scotia
Sydney, NS
At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family…
Added 1 hour ago
NF
Materials Coordinator
New Flyer
Winnipeg, MB
- Full-time
…and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and…
Added 1 hour ago
VC
Activity Aide, Adult Day Program - Part-time 0.4
VON Canada (Ontario)
Beeton, ON
- $18.25 to $22.57 CAD / hour
- Part-time
Collaborates with the Recreational Therapist and/or Program Coordinator in planning and implementing social and recreational programs.
Added 1 hour ago
Research Project Coordinator - The Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
…coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be…
Added 1 hour ago
Director, Workforce Development
Department of Education and Early Childhood Learning
Winnipeg, MB
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 1 hour ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 1 hour ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Sechelt, BC
- $25.82 CAD / hour
- Other
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 1 hour ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 1 hour ago
A
Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
…roles in partnership with hiring managers, and lead select programs with our Talent & Culture Coordinator, including employer branding, onboarding, and social initiatives, both internal and…

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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