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Added 7 mins ago
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Spa Receptionist
AccorHotel
Jasper, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator (Spa Receptionist). As a Spa Experience Coordinator at Fairmont…
Added 20 mins ago
LB
Coordonnateur - Centre d'affaires Immobilier
Laurentian Bank
Montreal, QC
- Full-time
…relationships with specialized groups. Laurentian Bank runs operations acrossCanada– primarily in Québec andOntario– as well as inthe United Statesand competes where it sees market…
Added 20 mins ago
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Student Finance Coordinator - Services
Graham
Calgary, AB
- Temporary
Support the Transaction Processing Lead with financial operations including job costing, time entry, billing, third‑party invoice processing, and cash application
Added 22 mins ago
WV
Block Watch & Operations Support Coordinator
West Vancouver Police Department
West Vancouver, BC
- Full-time
The West Vancouver Police Department is looking to fill one (1) Permanent Full Time Block Watch & Operations Support Coordinator position.
Added 50 mins ago
CE
Trades Coordinator
Canadian Energy Insight Inc.
Drayton Valley, AB
- Full-time
Spartan Delta Corp. is seeking an individual to fulfill the responsibilities of a Trades Coordinator in the Field Operations team. This role is responsible for coordinating schedules and…
Added 51 mins ago
JC
Logistics Coordinator
Johnson Controls
Nisku, AB
- Full-time
…need to be very organized and detail-oriented as they provide support to a team of 6 logistics coordinators in areas such as: creating shipping paperwork, monitoring unit tracking from…
Added 51 mins ago
Procurement Coordinator
Amica Senior Lifestyles
Toronto, ON
Reporting to the Manager, Procurement & Contracts, the Procurement Coordinator is responsible for supporting the growing portfolio, aiding in the standardization of the vendor management…
Added 51 mins ago
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Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
Experience as a sole or lead recruiter with no coordinator or sourcer support, delivering 20+ quality hires a year across functions.
Added 1 hour ago
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Coordonnateur, opérations marketing/Coordinator, Marketing Operations
Apotex
Montreal, QC
- $62,853.93 to $87,995.5 CAD / year
The Marketing Operations Coordinator plays a pivotal role in bringing pharmaceutical marketing strategies to life. As a key member of the Searchlight Pharma marketing team, you'll work…
Added 1 hour ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and equipment, supervising installations, and keep records of such activities.…
Added 1 hour ago
MU
Administrative Student Affairs Coordinator
McGill University
Vancouver, BC · Strathcona Anat&Dent
- Full-time
Under the direction of the immediate supervisor, provides administrative and secretarial support for administrative and student affairs activities. Participates in ensuring the smooth…
Added 1 hour ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across…
Added 1 hour ago
PB
Operations Coordinator
Point Blank Creative
Vancouver, BC
- Full-time
We are looking for a proactive and motivated individual to support our team across Operations, Finance, and HR Administration. You’ll work with a high-performing, fun, and supportive team…
Added 1 hour ago
FG
Glazing Service Coordinator
Flynn Group of Companies
Vancouver, BC
- Full-time
Flynn Group of Companies is currently seeking a Glazing Service Coordinator to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
Added 1 hour ago
SH
Project Coordinator - Construction (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Project Coordinator will coordinate and facilitate the intake, prioritization, resource tracking and reporting processes for projects supported by the infrastructure and Facilities…
Added 1 hour ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across…
Added 1 hour ago
AO
SBP Kids Ministry Coordinator (Part-Time - 1 Year Maternity Leave Coverage)
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Part-time
Ongoing Recruitment: The Coordinator is responsible for managing and maintaining a healthy and functioning team of other leaders and team members, which includes continuously identifying…
Added 1 hour ago
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Junior Transportation Support Coordinator
Brunel
Kitimat, BC
- $35 to $38 CAD / hour
- Contract
Brunel is seeking a reliable and experienced Junior Transportation Support Coordinator to support a large-scale people transportation network in Kitimat, British Columbia. The successful…
Added 1 hour ago
1
Treatment Coordinator-Landmark Dental Centre, Sidney BC
123Dentist
Sidney, BC
- $30 to $35 CAD / hour
- Part-time
The team at Landmark Dental Centre located in Sidney, BC is looking for an organized and proficient Treatment Coordinator on a full or part-time basis.
Added 1 hour ago
FG
Glazing Service Coordinator
Flynn Group of Companies
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Flynn Group of Companies is currently seeking a Glazing Service Coordinator to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
Added 1 hour ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Works collaboratively with Systems Analysts, Registrar’s Office Staff and other areas across the college in support of the business and operations within the Registrar’s Office. Responsible…
Added 1 hour ago
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Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
…suppliers, the workshop, and engineering. You will also maintain the operations schedule, coordinate production readiness, monitor material availability and inventory in SAP, follow up on…
Added 1 hour ago
ME
Logistics Coordinator
Mark Edwards Apparel
Montreal, QC
- Full-time
Mark Edwards Apparel is looking for a Logistics Coordinator to join our Operations team.
Added 2 hours ago
CB
Program Coordinator
Columbia Basin Trust
Cranbrook, BC
- Full-time
Columbia Basin Trust is seeking a Program Coordinator to join our team. This position is responsible for managing and coordinating the operations of various Delivery of Benefits programs…
Added 2 hours ago
TU
Clinical Skills and Simulation Lab Technician
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
This position provides support for the daily operations and activities of the Clinical Skills and Simulation Labs (CSSL) in the School of Nursing related to lab learning and simulation…

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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