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Added 7 mins ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
3+ years of hands-on experience with D365 Finance & Operations as a functional analyst, administrator, or support lead, or at least 2+ years with strong prior ERP experience.
Added 48 mins ago
SG
Pay and benefits administrator
SFL Gestion de patrimoine Québec | Mauricie | Appalaches
Québec, QC
- From $29.35 CAD / hour
- Full-time
- Hybrid
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 52 mins ago
SB
Office administrator
Superior Beauty Plus Brow Studio
Vernon, BC
- From $39 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 52 mins ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Hospital Administrator to join our amazing team. The Hospital Administrator will provide onsite leadership and…
Added 53 mins ago
FC
Senior Contracts Administrator
Flatiron Construction Corp
Toronto, ON
- Other
…navigating complex contractual landscapes? As a Senior Contracts Administrator, you will coordinate and process change order and claims documentation and for one or more project sites…
Added 1 hour ago
MU
ADMINISTRATIVE PROGRAM ASSISTANT (BAND LEVEL 5)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Clinic Administrator, Discipline of Family Medicine, the successful applicant will be responsible for performing complex and difficult clerical work and exercising…
Added 1 hour ago
I
Marketing Coordinator - Bilingual
Isarta
Ottawa, ON
- Full-time
We are seeking a dynamic and skilled Marketing Administrator to join our team. The ideal candidate will have a formal education in current marketing tactics and a proven track record of at…
Added 1 hour ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…Works closely with the Human Resources Consultant, ESP Systems Administrator and Program Management. Works with Facility Patient Care Manager and/or Manager On-Call on off…
Added 1 hour ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…Works closely with the Human Resources Consultant, ESP Systems Administrator and Program Management. Works with Facility Patient Care Manager and/or Manager On-Call on off…
Added 1 hour ago
RR
Property administrator
Royal Residence
Kamloops, BC
- From $37 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 2 hours ago
BJ
Payroll administrator
Baine Johnston
St. John's, NL
- From $70,000 CAD / year
- Full-time
- On-site
Added 2 hours ago
ES
Network system administrator
EXPERTISA SYSTÈMES INTÉGRÉS INC.
Victoriaville, QC
- From $36 CAD / hour
- Full-time
- Contract
- Hybrid
Added 3 hours ago
TI
Human resources administrator
Traveltical Inc.
Kitchener, ON
- From $37 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 5 hours ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
…interaction of trauma and substance use with youth an asset. This program supports youth with complex and high-risk presentations, including significant behavioural challenges, substance…
Added 5 hours ago
K
Customer Service Administrator
Kelly
Victoria, BC
- $19 USD / hour
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as a Customer Service Administrator in Victoria, BC.
Added 5 hours ago
SL
property administrator
Skyline Living
Goderich, ON
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 5 hours ago
NA
Accounts Payable Administrator
North American Construction Group Inc.
Acheson, AB
- Other
Reporting to the Accounts Payable Supervisor, the Accounts Payable Administrator is accountable for entering invoices into JD Edwards in a time sensitive and efficient manner,…
Added 5 hours ago
K
Accounting Administrator/General Accountant
Kelly
St. Catharines, ON
- $60,000 to $75,000 USD / year
- Full-time
We're looking for enthusiastic, motivated individuals to join our client’s team as an Accounting Administrator in St. Catharines, ON!
Added 6 hours ago
1
Treatment Coordinator-Landmark Dental Centre, Sidney BC
123Dentist
Sidney, BC
- $30 to $35 CAD / hour
- Part-time
2+ years of experience as a Treatment Coordinator/Senior Dental Administrator is required
Added 6 hours ago
BM
Assistant Manager, Alpine Race & Freestyle - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…administration of the Blue Mountain Jozo Weider Race and Freestyle program. They will regularly communicate with onsite recreational service departments including snow school and summer…
Added 6 hours ago
QP
Commercial Leasing Administrator, Qualico Properties
Qualico Properties
Calgary, AB
- Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 6 hours ago
II
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
- Full-time
The Scientific Education Program Administrator reports to the Manager, Scientific & Education Programs and is responsible for the strategic coordination, project management, and successful…
Added 6 hours ago
CP
Accounts Receivable Administrator
Colliers Project Leaders
Mississauga, ON · Ottawa, ON
- $50,000 to $53,000 CAD / year
- Full-time
Our ideal candidate is a recent graduate from an Accounting or Commerce program with some previous experience supporting a busy accounting team. The roles and responsibilities will provide…
Added 6 hours ago
Senior Product Cybersecurity Engineer - Platform Security
L3Harris Technologies
Montreal, QC
Minimum of 10 years of experience in cybersecurity serving as a Senior IT/Security Administrator, Security Engineer, or Security Architect within engineering-driven product development…
Added 6 hours ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
Support to the primary BCP Coordinator to maintain program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with…

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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