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Added 55 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Gatineau, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 55 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Gatineau, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 55 mins ago
W
(CAN) Customer Service Desk Associate
Walmart
Sussex, NB
- Full-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 1 hour ago
VP
Sales associate
V-TAC Payroll Management
York, ON
- From $70,000 CAD / year
- Full-time
- Hybrid
Added 1 hour ago
GF
Sales associate
GoodLife Fitness
St. John's, NL
- From $18.1 CAD / hour
- Full-time
- On-site
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GF
Sales associate
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Mount Pearl, NL
- From $18.1 CAD / hour
- Full-time
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Added 1 hour ago
R-
Fashion Associate (Part time) - Kenaston
RCL - Reitmans Canada Ltd/Ltée
Winnipeg, MB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
L
Retail Sales Associate
LensCrafters
Ottawa, ON
- Full-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 1 hour ago
L
Sales Associate
LensCrafters
Ottawa, ON · Nepean, ON
- Full-time
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 1 hour ago
EL
Beauty Advisor/Artist Sales Associate
Estée Lauder Companies
Niagara-on-the-Lake, ON
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 1 hour ago
EL
MAC On-Call - MAC - Scarborough Town Center, ON
Estée Lauder Companies
Toronto, ON
- Full-time
⁃ Previous experience with retail point⁃of⁃sale software
Added 3 hours ago
KS
Sales associate
Kognitive Sales Solutions
London, ON
- From $17.95 CAD / hour
- Full-time
- Part-time
- On-site
Added 3 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Labrador City, NL
- Full-time
Added 3 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 4 hours ago
TS
Casual Sales Associate
The Salvation Army in Canada
Melfort, SK
- Part-time
Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
Added 4 hours ago
CB
07329 Inside Sales
CosmoProf Beauty
Saskatoon, SK
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 4 hours ago
TS
Store Associate St. Albert - For Future Opportunities
The Salvation Army in Canada
St. Albert, AB
- Full-time
The Store Associate plays a key role in supporting the success of operations by delivering exceptional customer service, processing donations, and maintaining an inviting, organized, and…
Added 4 hours ago
MR
Part-Time Sales Associate
Match Retail
Toronto, ON · Willowdale, ON
- $22 CAD / hour
- Part-time
What You’ll DoAs a Sales Associate, you will be the face of our brand, working independently at a kiosk within a retail location. You will engage with customers, provide personalized…
Added 4 hours ago
MR
Part-Time Sales Associate
Match Retail
Markham, ON
- $22 CAD / hour
- Part-time
What You’ll DoAs a Sales Associate, you will be the face of our brand, working independently at a kiosk within a retail location. You will engage with customers, provide personalized…
Added 4 hours ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Barrhaven, Ottawa, ON
- $17.95 to $18.5 CAD / hour
- Part-time
Added 4 hours ago
CF
Sales Associate-EN
Canadian Forces Morale and Welfare Services
Victoria, BC
- $19.92 to $21.71 CAD / hour
- Part-time
As a Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF), and in assisting them, you are helping your community. You may…
Added 4 hours ago
SD
Post Office Clerk, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 hours ago
W
(CAN) Deli Bakery Team Associate
Walmart
Brampton, ON
- Part-time
A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and assists with…
Added 4 hours ago
W
(CAN) Produce Stocker
Walmart
Winnipeg, MB
- Part-time
…well‑organized and fully stocked produce area, and supporting the sale of fresh products. This role is well suited for individuals looking for an engaging position in customer service or…
Added 4 hours ago
W
(CAN) Deli Associate
Walmart
Regina, SK
- Part-time
Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Deli Associate provides exemplary customer service by adhering to the basic…

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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