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Added 7 mins ago
PM
Home Care Attendant
Prairie Mountain Health
Rossburn, MB
- Full-time
Province of Manitoba Class 5 Drivers License, or equivalent from province of residence, and access to a personal vehicle to provide service within Prairie Mountain Health
Added 8 mins ago
LH
Medical Office Admin
Lifemark Health Group
Kelowna, BC
- $19 to $24 CAD / hour
- Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Medical Office Admin is responsible for managing patient…
Added 8 mins ago
LH
Receptionist - Physiotherapy Clinic
Lifemark Health Group
Surrey, BC
- $21 to $23 CAD / hour
- Full-time
…at the heart of everything we do, and we are seeking a Care Coordinator who shares this same…
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
Calgary, AB
- Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
Resource Centre Coordinator - Vocational Services
Lifemark Health Group
Fort McMurray, AB
- Full-time
The Resource Centre Coordinator is responsible for overseeing the day-to-day operations of the Resource Centre and ensuring it effectively supports the needs of program participants. This…
Added 8 mins ago
C&
Office Services Coordinator
Cushman & Wakefield
Vancouver, BC
- Full-time
The Office Services Coordinator is responsible for delivering administrative, operational, and workplace services support to ensure the efficient day-to-day operation of the Vancouver and…
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
Georgina, ON
- Part-time
…and wellness? If so, we're looking for a well-rounded Care Coordinator / Receptionist to join our team at Keswick Physiotherapy & Sports Injuries Clinic, a branch of Lifemark Health…
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
Sarnia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
Whitchurch-Stouffville, ON
- $17.6 to $27.02 CAD / hour
- Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
Halifax, NS
- $17 to $20 CAD / hour
- Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
CCR-Care Coordinator
Lifemark Health Group
Upper Tantallon, NS
- Temporary
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
CCR-Care Coordinator
Lifemark Health Group
Victoria, BC
- $19 to $21 CAD / hour
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
Client Services Coordinator
Lifemark Health Group
Calgary, AB
- Full-time
Viewpoint Calgary- Client Service Coordinator
Added 8 mins ago
LH
Care Coordinator
Lifemark Health Group
London, ON
- $17.6 to $24.54 CAD / hour
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 8 mins ago
LH
Care Coordinator/Physiotherapy Assistant
Lifemark Health Group
Corner Brook, NL
- Full-time
The Care Coordinator/Physiotherapy Assistant is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral…
Added 19 mins ago
PF
Sales and promotions coordinator
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Surrey, BC
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- Full-time
- On-site
Evaluate customer service and store environments
Added 22 mins ago
VI
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Quebec, QC
- Part-time
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Added 22 mins ago
PG
Summer Student – Gleichen, AB
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Assist administration with customer service and processing of grain purchases, contracts and general reports required
Added 22 mins ago
YO
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- Full-time
Reporting to the Woodshop Coordinator and Youth Mentor, the Cabinet Maker and Youth Mentor is responsible for crafting and assembling cabinets and other wood products to detailed…
Added 22 mins ago
SC
Full Time Intensive Child & Youth Case Coordinator – George House
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- Full-time
We are recruiting for a Full Time Intensive Child & Youth Case Coordinator – George House. This role is a vital part of our Housing Program, supporting youth aged 14-16, providing essential…
Added 22 mins ago
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Added 22 mins ago
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People Ops Coordinator (Mat Leave Coverage)
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Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
1-2 years of direct HR experience, ideally in an HR Coordinator, People & Culture Coordinator, HR Administrator, or similar role.
Added 22 mins ago
C&
Office Services Coordinator
Cushman & Wakefield
Vancouver, BC
- Full-time
The Office Services Coordinator is responsible for delivering administrative, operational, and workplace services support to ensure the efficient day-to-day operation of the Vancouver and…
Added 22 mins ago
RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms…
Added 23 mins ago
VC
Transition Services Coordinator (Registered Nurse) - Nursing
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…vision and values of the organization, the Transition Services Coordinator leads and facilitates acute to community transitions by assessing and evaluating clinical and functional need and…

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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