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Added 47 mins ago
BG
CMMS Spare Parts Coordinator
BEUMER Group
Toronto, ON
- Full-time
The Computerized Maintenance Management System (CMMS) / Spare Parts Coordinator is responsible for CMMS and spare parts for the baggage handling system at Toronto Pearson International…
Added 11 hours ago
NC
Service Dispatch Coordinator
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician…
Added 12 hours ago
TU
Project Coordinator - Electrical Technical Support
The University of British Columbia
Vancouver, BC
- $7,782 to $8,344 CAD / month
- Full-time
The Project Coordinator - Electrical Technical Support coordinates and inspects the work of UBC Building Operations trade personnel, consultants, and contractors. Manages funds and other…
Added 12 hours ago
UO
Project Coordinator - Electrical Technical Support
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,782 to $8,344 CAD / month
- Full-time
The Project Coordinator - Electrical Technical Support coordinates and inspects the work of UBC Building Operations trade personnel, consultants, and contractors. Manages funds and other…
Added 16 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health Chilliwack, Geriatrics
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health, Geriatrics - Langley
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - Hope
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health Hope, Geriatrics
Fraser Health Authority
Harrison Hot Springs, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health Maple Ridge, Geriatrics
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health Abbotsford, Geriatrics
Fraser Health Authority
Abbotsford, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
FH
Emergency Psychiatric Liaison Nurse (EPLN) - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Receives referrals through the Patient Care Coordinator (PCC) and a variety of internal and external sources, including the general Emergency Department, Pediatric Emergency Department and…
Added 16 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - MHSU Simplified Access Line FS
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
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Added 16 hours ago
FH
RN/RPN, Substance Use Services - Hope / Agassiz / Harrison Hot Springs / Kent
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
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Added 16 hours ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health, Geriatrics - Langley
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
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RN/RPN, Addictions Assessment
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Part-time
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Added 16 hours ago
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Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - ACSS Delta
Fraser Health Authority
Delta, BC
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- Full-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 16 hours ago
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Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - ACSS New Westminster
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
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Added 19 hours ago
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Maintenance Manager
FLEET CANADA INC
Fort Erie, ON
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Lead and participate in focused improvement activities, quality maintenance initiatives, training, Environmental Health and Safety activities, and administrative work related to the…
Added 22 hours ago
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Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
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The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 23 hours ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Marketing and Communications, the Social Media and News Coordinator plays an integral role in UCAM’s mandate to communicate UVic’s vision and achieve its strategic…
Added 1 day ago
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Document Control and Proposal Coordinator
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Calgary, AB
- Full-time
We are seeking an experienced Document Control and Proposal Coordinator to support the full lifecycle delivery of EPC projects and contribute to the overall efficiency of our operations.
Added 1 day ago
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RMA Coordinator
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- Full-time
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Added 1 day ago
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Logistics coordinator
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Winnipeg, MB
- From $31.5 CAD / hour
- Full-time
- On-site
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 1 day ago
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Administrative Assistant
SereneAid
Calgary, AB
- Full-time
Attend and record hearings and troubleshoot technical or procedural issues.

Herschel Supply Co.

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000.

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

The IT Systems & Support Coordinator provides technical support for hardware, software, and network issues across global offices and retail stores. They are responsible for ticket management, user account provisioning, device deployment, and maintaining audiovisual systems.

Requirements

Candidates must have 1–2 years of technical experience in an IT support role and proficiency in Windows, macOS, and iOS troubleshooting. A post-secondary degree or diploma in a technical field is required, along with experience in identity management and ticketing platforms.

Skills

IT Helpdesk
Desktop Support
Windows OS
MacOS
iOS
Microsoft 365
Entra ID
Active Directory
Okta
Jamf Pro
NinjaOne
Jira Service Management
Networking protocols
Printer hardware support
AV systems
Retail technology

Benefits

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & beverages
Social clubs and workshops
Weekly happy hour
Dog friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Systems
Helpdesk
Desktop Support
Windows
MacOS
iOS
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos
Jira Service Management
Jamf Pro
NinjaOne
Active Directory
Entra ID
Cisco Meraki
TCP/IP
VPN
POS
PCI-DSS
Hardware deployment
User onboarding
AV setup
Network monitoring
Technical support
SaaS
Endpoint protection
IT asset management

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