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Added 40 mins ago
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Post-Production Auto Technician
Carvana
ON · Ontario, Canada
- Full-time
Entry-Level roles: Detailing, Inventory Associate (Lot Attendant), Photobooth, Parts Associate, Inspection, and Coordinator/Administrator roles
Added 55 mins ago
FC
Ramp Agent
FedEx Canada
Winnipeg, MB
- Full-time
…accreditation through yearly recurrency training, i.e. GSE administrator and operator permit, DG Specialist certified, W&B certification,…
Added 55 mins ago
C
Entry-Level Automotive Detailer / Lot Attendant Post Production
Carvana
ON · Ontario, Canada
- Full-time
Entry-Level roles: Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator/Administrator roles
Added 55 mins ago
FC
GSE Administrator
FedEx Canada
Richmond, BC
- Full-time
Added 55 mins ago
FC
Operations Administrator I
FedEx Canada
Markham, ON
- Part-time
Added 55 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 55 mins ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 55 mins ago
MC
Senior Systems Administrator
MatchBox Consulting Group
New Westminster, BC
- Full-time
Our client is looking for a Senior Systems Administrator to provide project and operational support in a primarily Windows on-premise/hybrid environment (with some services delivered via…
Added 55 mins ago
AE
Office Administrator
Axwood Enterprises Inc.
Montreal, QC
- Full-time
Role Description The Office Administrator is a full-time, on-site role located in Montreal, QC. This role is responsible for managing daily administrative tasks, including organizing…
Added 1 hour ago
IT Infrastructure Specialist
ontariotechu
Oshawa, ON
Added 1 hour ago
SYSTEMS INTEGRATOR 1 (Data Warehouse Administrator)
City of Toronto
Toronto, ON
…(BI) & Data Services, the Systems Integrator 1 (Data Warehouse Administrator) will support the administration, sustainment and ongoing improvement of Toronto Public Health’s Oracle-based…
Added 4 hours ago
EJ
Branch Office Administrator
Edward Jones
Markham, ON
- Full-time
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 4 hours ago
OV
General Manager | Full-Time | Canada Life Place
Oak View Group
London, ON
- Full-time
Meets regularly with the City of London’s Contract Administrator to discuss the operation and budget of the facility.
Added 5 hours ago
YR
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
- Contract
…as well as two (2) references one of which must be a YRDSB…
Added 5 hours ago
SG
Payroll, Accounting & Human Resources Administrator
S3 Group Ltd.
Medicine Hat, AB
- Full-time
Added 5 hours ago
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Lead Plumber
Boardwalk
Regina, SK
- Full-time
Work with Plumbing Administrator to ensure proper tracking of time, parts and materials used
Added 5 hours ago
SP
Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Added 5 hours ago
T
Lead Business Analyst
TechDoQuest
Toronto, ON
- Contract
ServiceNow certifications (e.g., Certified System Administrator, ITSM, ITOM) are a plus.
Added 5 hours ago
Client Service Administrator
Bayshore
Hamilton, ON
As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone - you will be the vital link between funders, patients, families,…
Added 9 hours ago
WS
IT Administrator
Windsor Salt Ltd.
Pugwash, NS
- Full-time
Added 9 hours ago
WS
Network Administrator
Windsor Salt Ltd.
Canada
- Full-time
We are seeking a highly skilled and motivated IT Network Administrator / Operation Technology (OT) to join our team. As an IT / OT Network Administrator, you will be responsible for…
Added 9 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
Aupaluk
- Full-time
Under the supervision of the Assistant Director General, the Centre Director is the senior administrator of the Board in his/her community and is responsible for all aspects of the…
Added 9 hours ago
KL
Centre Director – Innalik School
Kativik llisarniliriniq
Inukjuak, QC
- Full-time
Under the supervision of the Assistant Director General, the Centre Director is the senior administrator of the Board in his/her community and is responsible for all aspects of the…
Added 9 hours ago
T
IBM MQ/Middleware Administrator
TheCorporate
ON · Ontario, Canada
- Contract
The following responsibilities are expected to be performed by the MQ Administrator (Linux based environment)
Added 9 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
2-4 years of experience in a related telecom role, such as a Genesys Administrator or Engineer (Genesys Cloud CX experience preferred).

Herschel Supply Company

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000. · Full-time

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Job type: Full-time
Apply by: Apr 6, 2027
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

Manage and resolve IT support tickets for head office, regional teams, and retail stores, troubleshooting devices, applications, networks, printers, and meeting room AV. Administer user accounts and access, deploy and track hardware, support retail technology, monitor network health, and follow security and asset-disposal procedures.

Requirements

Candidates need 1–2 years of helpdesk, service desk, or desktop support experience and a post-secondary degree, diploma, or equivalent technical training. They should have hands-on Windows, macOS, and iOS support experience; familiarity with Microsoft 365, Entra ID, Active Directory, Okta, device management and ticketing tools; foundational networking knowledge; and strong communication and problem-solving skills.

Skills

IT Helpdesk Support
Ticket Triage and Resolution
Windows, macOS, and iOS Troubleshooting
Microsoft 365 Administration
Active Directory and Entra ID
Okta Administration
Device Imaging and Deployment
IT Asset Management
Network Troubleshooting
Wi-Fi and VPN Support
Retail POS Support
Endpoint Security
Printer Support
Meeting Room AV Support
User Onboarding and Offboarding
Customer Communication

Benefits

Health Benefits
Competitive Vacation Policy
Transit Subsidy
Maternity Leave Top-Up
Employee Assistance Program
Professional Development Subsidy
Product Discounts and Giveaways
Free Fruit, Snacks, and Beverages
Social Clubs and Workshops
Weekly Happy Hour
Company Events
Dog-Friendly Office

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos Endpoint
Active Directory
Entra ID
Jamf Pro
NinjaOne
Cisco Meraki
TCP/IP
VPN
Wi-Fi
POS
PCI-DSS
Windows
macOS
iOS
Xerox Printers
Zebra Printers
Endpoint Protection
User Provisioning
IT Asset Management
Network Monitoring
CompTIA A+
CompTIA Network+
CompTIA Security+
VMware

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