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Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Richmond, BC
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 3 mins ago
TC
Retail Store Coordinator Full Time Winners - Park Royal
TJX Canada – Winners, Marshalls, HomeSense
BC · West Vancouver, BC
- Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Added 4 mins ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing…
Added 4 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Rosemère, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Stouffville, ON
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
Added 4 mins ago
SD
Pharmacy Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Morinville, AB
- Part-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 4 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Prince George, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 mins ago
AE
AE - Sr Brand Ambassador (Sr Sales Associate)
American Eagle Outfitters
Langley (District), BC · Langley, BC
- Part-time
As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day…
Added 19 mins ago
VD
Warehouse Associate
Valiant Distribution
Calgary, AB
- Full-time
The Warehouse Associate Full time will perform an array of function that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing…
Added 19 mins ago
DashMart Team Member - Leslieville
DoorDash Canada
Toronto, ON
Health benefits starting day 1 for full-time employees
Added 32 mins ago
TC
Store Coordinator Winners Merivale
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Nepean, ON
- Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 1 hour ago
DB
DSW: Supervisor Part-time
Designer Brands Canada
Ottawa, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 1 hour ago
TT
Full time Sales Associate
The TJX Companies, Inc.
New Westminster, BC
- Full-time
CAN Winners Store 0487 New Westminster BCHourly range: $18.25-$22.81 / hour * This represents the expected hiring range and may not represent the full pay range for the position. The pay…
Added 1 hour ago
Store Manager The Pen Centre
EssilorLuxottica Group
ON · Saint Catherines, ON
Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
Added 1 hour ago
Store Manager Oakridge Centre
EssilorLuxottica Group
Vancouver, BC
The Store Manager creats an environment where everyone delivers great service through The Sunglass Hut Experience. The Store Manager’s leadership, energy and willingness to make quick…
Added 1 hour ago
Store Manager Metropolis Metrotown
EssilorLuxottica Group
Burnaby, BC
Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
Added 1 hour ago
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Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
~ Hypatia P., Store Operations Recruiter - Canada
Added 1 hour ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Watters Road, Ottawa, ON
- $17.6 to $18.5 CAD / hour
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 1 hour ago
AF
Assistant Branch Manager - Office 1553
Attain Finance
Kingston, ON
- Full-time
~ Hypatia P., Store Operations Recruiter - Canada
Added 1 hour ago
Seasonal Stock Associate
Under Armour
Halton Hills, ON
Join us as a Seasonal Stock Associate and be the behind-the-scenes hero who keeps our store running smoothly during the busiest times of the year. You’ll make sure products move quickly…
Added 1 hour ago
Seasonal Sales Associate
Under Armour
Halton Hills, ON
Join our team during the busiest seasons and make a big impact! As a Seasonal Sales Associate, you’ll deliver exceptional customer service, drive sales, and help keep the store clean and…
Added 1 hour ago
Seasonal Sales Associate
Under Armour
Mississauga, ON
Join our team during the busiest seasons and make a big impact! As a Seasonal Sales Associate, you’ll deliver exceptional customer service, drive sales, and help keep the store clean and…

Herschel Supply Company

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000. · Full-time

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Job type: Full-time
Apply by: Apr 6, 2027
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

Manage and resolve IT support tickets for head office, regional teams, and retail stores, troubleshooting devices, applications, networks, printers, and meeting room AV. Administer user accounts and access, deploy and track hardware, support retail technology, monitor network health, and follow security and asset-disposal procedures.

Requirements

Candidates need 1–2 years of helpdesk, service desk, or desktop support experience and a post-secondary degree, diploma, or equivalent technical training. They should have hands-on Windows, macOS, and iOS support experience; familiarity with Microsoft 365, Entra ID, Active Directory, Okta, device management and ticketing tools; foundational networking knowledge; and strong communication and problem-solving skills.

Skills

IT Helpdesk Support
Ticket Triage and Resolution
Windows, macOS, and iOS Troubleshooting
Microsoft 365 Administration
Active Directory and Entra ID
Okta Administration
Device Imaging and Deployment
IT Asset Management
Network Troubleshooting
Wi-Fi and VPN Support
Retail POS Support
Endpoint Security
Printer Support
Meeting Room AV Support
User Onboarding and Offboarding
Customer Communication

Benefits

Health Benefits
Competitive Vacation Policy
Transit Subsidy
Maternity Leave Top-Up
Employee Assistance Program
Professional Development Subsidy
Product Discounts and Giveaways
Free Fruit, Snacks, and Beverages
Social Clubs and Workshops
Weekly Happy Hour
Company Events
Dog-Friendly Office

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos Endpoint
Active Directory
Entra ID
Jamf Pro
NinjaOne
Cisco Meraki
TCP/IP
VPN
Wi-Fi
POS
PCI-DSS
Windows
macOS
iOS
Xerox Printers
Zebra Printers
Endpoint Protection
User Provisioning
IT Asset Management
Network Monitoring
CompTIA A+
CompTIA Network+
CompTIA Security+
VMware

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