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Added 13 mins ago
D
Creative Producer & Videographer
DigitalSamaritan
Vancouver, BC
- Full-time
Are based in Vancouver or nearby and available for in-person shoots.
Added 44 mins ago
US
Senior Admissions Officer
UBC Sauder School of Business
Vancouver, BC
- $4,881 CAD / month
- Contract
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC…
Added 47 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Other
Come work as a Nursing Unit Assistant with Vancouver Coastal Health (VCH) at Windermere Care Centre in Vancouver, BC! Apply now to join the team!
Added 1 hour ago
MT
Support Analyst, ITSM
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
We are recruiting for an Support Analyst, ITSM to join our team in our Vancouver office. The successful candidate must have a minimum of 3 years of related experience preferably in a…
Added 1 hour ago
Data Scientist, ADE Analytics
Amazon
Vancouver, BC
- Excel at communicating complex ideas to technical and non-technical audiences.
Added 1 hour ago
Sr Engagement Manager | Gestionnaire senior de l'engagement, Public Sector Professional Services | Services professionnels du secteur public
Amazon
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC
…outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation…
Added 1 hour ago
BC
Senior Geologist / Geometallurgist
Blue Coast Research Ltd
Parksville, BC
- Full-time
…We focus on providing high quality metallurgical testwork, technical data and interpretation to the global minerals…
Added 1 hour ago
ME
Senior Associate, Valuations
Manning Elliott LLP
Vancouver, BC
- $80,000 to $104,000 CAD / year
- Full-time
We’re looking for a Senior Associate, Valuations to join our M&A and Valuations group in Vancouver. This role is designed for a CPA with public company audit experience who is interested in…
Added 1 hour ago
US
Recruitment Sales Specialist
UBC Sauder School of Business
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Contract
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC…
Added 1 hour ago
VC
e-Learn Tech Specialist
Vancouver Community College (VCC)
Vancouver, BC
- $32.93 to $38.56 CAD / hour
- Other
We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the Musqueam, Squamish, and Tsleil-Waututh peoples who have been stewards of this…
Added 1 hour ago
Casual -Integrated Mental Health Worker - Kelowna Complex Care Housing
Connective
Kelowna, BC
Support on site medical staff and the Intensive Tertiary Rehabilitation (ITR) program at Vancouver General Hospital in performing detailed assessments to identify psychiatric symptoms,…
Added 1 hour ago
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Senior Systems Security Administrator (Contract)
Lawson Lundell
Vancouver, BC
- Contract
Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife. The firm is recognized and respected by its peers in legal…
Added 1 hour ago
CC
Brand Marketing Specialist (Contract)
Canadian Cancer Society
Calgary, AB
- Full-time
Own campaign, trafficking and quality assurance processes to ensure advertising launches accurately, on time and in accordance with brand platform and technical requirements.
Added 1 hour ago
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Associate, Risk Consultant
Chubb
Calgary, AB
- Part-time
Chubb’s Canadian branches are Toronto, Montreal, Calgary, and Vancouver.
Added 1 hour ago
CC
Brand Marketing Specialist (Contract)
Canadian Cancer Society
St. John's, NL
- Full-time
Own campaign, trafficking and quality assurance processes to ensure advertising launches accurately, on time and in accordance with brand platform and technical requirements.
Added 1 hour ago
CC
Brand Marketing Specialist (Contract)
Canadian Cancer Society
Halifax, NS
- Full-time
Own campaign, trafficking and quality assurance processes to ensure advertising launches accurately, on time and in accordance with brand platform and technical requirements.
Added 1 hour ago
CC
Brand Marketing Specialist (Contract)
Canadian Cancer Society
Ottawa, ON
- Full-time
Own campaign, trafficking and quality assurance processes to ensure advertising launches accurately, on time and in accordance with brand platform and technical requirements.
Added 1 hour ago
CC
Brand Marketing Specialist (Contract)
Canadian Cancer Society
Vancouver, BC
- Full-time
Own campaign, trafficking and quality assurance processes to ensure advertising launches accurately, on time and in accordance with brand platform and technical requirements.
Added 1 hour ago
Financial Advisor - North Vancouver BC
Scotiabank
North Vancouver, BC
Location(s): Canada : British Columbia : North Vancouver
Added 1 hour ago
M
Acoustic Engineer
MistyWest
Remote, Canada
- Contract
- Remote
Act as MistyWest’s acoustic subject-matter expert during business development, joining client calls to understand the problem and show technical credibility.
Added 1 hour ago
Technical Designer (TFT 12 months)
Electronic Arts
Vancouver, BC
Support artists and production teams by removing technical roadblocks that stand in the way of their creative work
Added 2 hours ago
Product Manager Business Bulk Fulfilment, Amazon Business Operations - Analytics and Tech
Amazon
Toronto, ON · Vancouver, BC
- Experience managing technical products or online services
Added 2 hours ago
AC
Pilot Plant Manager
Anodyne Chemistries
Burnaby, BC
- Full-time
…Anodyne Chemistries exists to change that. From our base in Vancouver, we combine electrochemistry and synthetic biology to make essential chemicals with green electricity, tackling one of…
Added 3 hours ago
ST
Senior Financial Accountant
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and…
Added 3 hours ago
EL
Beauty Advisor - Seasonal PT - the Cosmetics Company Store - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store…

Herschel Supply Company

IT Systems & Support Coordinator

Vancouver, BC, Canada

The annual salary for this role falls within the range of $52,000 - $60,000. · Full-time

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Job details

Pay: The annual salary for this role falls within the range of $52,000 - $60,000.
Job type: Full-time
Apply by: Apr 6, 2027
Experience: 1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across our Vancouver head office, UK and APAC regional teams, and retail stores, providing end-user hardware, software, and network support. You’ll oversee the daily ticket queue, user account provisioning, device deployment, retail store technology, and basic network monitoring.

With a proactive, customer-focused approach, you’ll take ownership of everyday device, application, and access issues, resolving them independently within established IT guidelines. You’ll use your judgment to triage tickets, prioritize issues, troubleshoot devices, carry out user onboarding and offboarding, and set up meeting room AV. You’ll also recognize when to bring in IT Leadership, escalating infrastructure modifications, critical security incidents, network outages, and hardware purchases to keep our teams supported and our systems running smoothly.

This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

A DAY IN THE LIFE

Working closely with team members across all head office departments, global regional teams, retail store managers, and IT Leadership, the IT Systems & Support Coordinator is responsible for the following:

Ticket Management & End-User Support

Triages, prioritizes, and resolves remote and local support tickets via Jira Service Management for head office, UK, APAC, and retail store teams within established SLAs.
Troubleshoots hardware, operating systems, and peripherals across Windows, macOS laptops or desktops, iOS, mobile devices, printers (Xerox, Zebra), and meeting room AV systems.
Provides front-line application support for core corporate platforms, including Microsoft 365, Google Workspace, Okta, Adobe Creative Cloud, Slack, and Sophos Endpoint.
Coordinates and supports audiovisual (AV) and technical setups for company-wide meetings, presentations, and special events.

User Identity, Access & Asset Management

Executes user onboarding, offboarding, role-based access updates, and password/MFA resets across Active Directory, Entra ID (Azure AD), Okta, and SaaS platforms.
Procures, configures, images, deploys, and tracks IT hardware and assets utilizing device management systems (Jamf Pro, NinjaOne).
Securely retires and decommissions legacy hardware according to corporate IT asset disposal standards.

Retail Store, Network & Security Operations

Delivers technical support for retail store environments, maintaining Point of Sale (POS) hardware, payment terminals, barcode scanners, and store internet connectivity.
Monitors local and store network health (Cisco Meraki), assists with routine system patching, and troubleshoots wired, Wi-Fi, and VPN connection issues.
Enforces corporate IT security policies, ensures endpoint protection compliance, handles phishing reports, and adheres to PCI-DSS requirements.

DELIVERABLES & KPIs

100% adherence to target ticket response and resolution times based on priority levels.
Error-free, on-time user account provisioning and device delivery for new hires.
Accurate tracking and real-time inventory logging for all corporate devices in Jamf and NinjaOne.

ABOUT YOU

1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Post-secondary degree or diploma in Computer Science, Information Systems, Network Engineering, or equivalent technical training.
Hands-on proficiency in troubleshooting, imaging, and configuring Windows OS, macOS, and iOS hardware.
Practical experience administering user accounts and permissions in Microsoft 365, Entra ID (Azure AD), Active Directory, and Okta.
Familiarity with centralized device management and ticketing platforms (e.g., Jamf Pro, NinjaOne, Jira Service Management).
Foundational understanding of networking protocols (TCP/IP, Wi-Fi troubleshooting, VPN setups) and printer hardware support.
Exceptional communication skills with the ability to explain technical concepts in plain language to non-technical users.
Strong accountability, structured problem-solving skills, and a calm demeanour under fast-paced operational pressure.

NICE TO HAVE

Direct experience supporting retail store technologies (POS terminals, payment PIN pads, inventory scanners).
Basic exposure to Cisco Meraki network dashboards, VMware, or cloud platforms (AWS, Azure).
Foundational industry certifications (e.g., CompTIA A+, Network+, Security+, Jamf Certified Associate, or Microsoft 365 Fundamentals).
Exposure to enterprise systems such as BlueCherry ERP or Microsoft Dynamics GP

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000. This hybrid role is based at our Vancouver HQ four days per week, with one work-from-home day alternating between Mondays and Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT coverage.

In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

Health benefits
Competitive vacation policy
Transit subsidy
Maternity leave top-up for birthing and non-birthing parents
Employee assistance program
Professional development subsidy
Product discount and giveaways
Free fruit, snacks & hot and cold beverages
Social clubs and workshops (run, craft etc.)
Weekly happy hour
Various fun events throughout the year
A dog friendly office

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

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More about this job

Responsibilities

Manage and resolve IT support tickets for head office, regional teams, and retail stores, troubleshooting devices, applications, networks, printers, and meeting room AV. Administer user accounts and access, deploy and track hardware, support retail technology, monitor network health, and follow security and asset-disposal procedures.

Requirements

Candidates need 1–2 years of helpdesk, service desk, or desktop support experience and a post-secondary degree, diploma, or equivalent technical training. They should have hands-on Windows, macOS, and iOS support experience; familiarity with Microsoft 365, Entra ID, Active Directory, Okta, device management and ticketing tools; foundational networking knowledge; and strong communication and problem-solving skills.

Skills

IT Helpdesk Support
Ticket Triage and Resolution
Windows, macOS, and iOS Troubleshooting
Microsoft 365 Administration
Active Directory and Entra ID
Okta Administration
Device Imaging and Deployment
IT Asset Management
Network Troubleshooting
Wi-Fi and VPN Support
Retail POS Support
Endpoint Security
Printer Support
Meeting Room AV Support
User Onboarding and Offboarding
Customer Communication

Benefits

Health Benefits
Competitive Vacation Policy
Transit Subsidy
Maternity Leave Top-Up
Employee Assistance Program
Professional Development Subsidy
Product Discounts and Giveaways
Free Fruit, Snacks, and Beverages
Social Clubs and Workshops
Weekly Happy Hour
Company Events
Dog-Friendly Office

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Microsoft 365
Google Workspace
Okta
Adobe Creative Cloud
Slack
Sophos Endpoint
Active Directory
Entra ID
Jamf Pro
NinjaOne
Cisco Meraki
TCP/IP
VPN
Wi-Fi
POS
PCI-DSS
Windows
macOS
iOS
Xerox Printers
Zebra Printers
Endpoint Protection
User Provisioning
IT Asset Management
Network Monitoring
CompTIA A+
CompTIA Network+
CompTIA Security+
VMware

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