Customer Support Representative
- Victoria, BC, Canada
On-site
Full-time
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Job details
- Job type
- Full-time
- Workplace
- On-site
- Posting language
- English
- Posted
Original job description
Job Description
Customer Support Representative Position
About the Company
At GlobalTech Solutions, we are dedicated to innovating customer service technologies and providing outstanding service experiences. Founded in 2010, we have consistently led the market by adopting cutting-edge technologies and by fostering a workplace culture that celebrates diversity, creativity, and forward-thinking. Our headquarters are in San Francisco, but we have a global presence, serving clients around the world in over 30 languages.
Role Overview
We are seeking a passionate and dynamic Customer Support Representative to join our team in 2025. This role involves direct interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will be at the heart of our customer interactions and will play a vital part in representing our brand and enhancing customer satisfaction.
Responsibilities
Deliver exceptional customer service by handling inquiries and support requests via phone, email, live chat, and social media.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Keep records of customer interactions, process customer accounts, and file documents following the data protection act.
Follow communication procedures, guidelines, and policies with precision.
Take the extra mile to engage customers, including following up to ensure resolution and satisfaction.
Required Skills
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication and presentation skills.
Capability to maintain a calm demeanor when handling stressful or challenging situations.
Preferred Qualifications
Bachelor’s degree in Communication, Business Administration, or a related field.
Experience working with customer support in a tech-driven environment.
Knowledge of administrative procedures and systems such as managing files and records.
Fluency in multiple languages; Spanish, Mandarin, or French preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
More about this job
Responsibilities
The Customer Support Representative at HeyMilo will handle customer questions across phone, email, live chat and social media, resolve their needs and follow up until they are satisfied. The role also keeps records of each interaction and processes customer accounts.
Requirements
Candidates need prior customer support or client service experience, strong phone and listening skills, and familiarity with CRM systems. A bachelor's degree and fluency in Spanish, Mandarin or French are preferred.
Skills
- CRM systems
- Customer service
- Phone support
- Active listening
- Live chat
- Email support
- Social media support
- Records management
- Account processing
- Time management
- Multitasking
- Written and verbal communication
- Conflict de-escalation
- Multilingual communication
- Data protection practices
Categories
- Customer Service & Support
- Technology
- Administrative
Keywords
- customer support
- customer service
- client service representative
- CRM
- helpdesk
- live chat
- phone support
- email support
- social media support
- call center
- account management
- records management
- data protection
- multilingual
- Spanish
- Mandarin
- French
- customer success
- inbound calls
- customer satisfaction
Seniority
Entry level
Tools
- CRM system
Languages
- English
- Spanish
- Mandarin
- French
Fields of study
- Communication
- Business Administration