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Added 9 mins ago
Operator - MMU (Princeton, BC - Copper Mountain)
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Class 3 License Required
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Production Supervisor
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Cintas is seeking a Production Supervisor to lead and direct our Production team. Responsibilities include hiring, training and directing individuals who are performing entry level…
Added 23 mins ago
Customer Service Specialist
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company, located in Mississauga, Ontario is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service,…
Added 38 mins ago
AC
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HF Sinclair

Customer Service Specialist

Mississauga, ON, L5J 1K2, Canada

The salary range for this position is $55,000 - $65,000 annually, based on experience and qualifications

Apply on careers.hfsinclair.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position is $55,000 - $65,000 annually, based on experience and qualifications
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Basic Function

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company, located in Mississauga, Ontario is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Customer Service Specialist is accountable for order management and customer service excellence. They are responsible for customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. They are the primary point of contact for customers. The Customer Service role is progressive in nature where new employees will start learning more fundamental skills and eventually develop the more complex expertise required to offer a superior customer experience and personal development opportunities.

Job Duties

Act as the primary point of contact, providing strong service for key accounts and distributors
Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to meet customer expectations
Coordinate, confirm and communicate all deliveries to the customers
Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements including completion of all appropriate documentation
Run daily open order reports along with monthly billing due list processing to ensure we are capturing all pending order and invoices
Resolve order and delivery problems often with return coordination on behalf of the customer in a professional and timely manner
Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
Promote and enforce internal quality procedures and policies
Make appropriate product and packaging recommendations based on customer queries
Manage accounts with special requirements to ensure a strong customer experience
Provide peer training and onboarding of new team members through shadowing and coaching
Offer Subject matter knowledge of Customer Service Systems like iBuy, SAP, Salesforce to ensure we are compliant and fully adopted
Month end Reporting responsibilities for certain desks
Ensure compliance in our training documentation and programs

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

Two or more years of experience in a customer service related role
Experience in end-to-end order management role is preferred

Education Level

High school diploma or GED
Post-secondary education is preferred

Required Skills

Excellent time management and organizational skills to manage a workload in a fast paced, high volume environment
Strong communication skills, both verbally (for over the phone communication) and written (for email communication)
Exceptionally strong customer service focus, with an ability to translate customer requests into actionable results
You adhere to process and strive for operational efficiency
You collaborate and solve problems effectively with external and internal partners
Process improvement mindset
Work well under pressure and in a fast pace environment

PREFERRED SKILLS:

Knowledge of lubricant product applications, such as Active Learner, is an asset

Work Conditions

This is an office based role based out of the Lakeshore Corporate office at 2310 Lakeshore Raod WEst in Mississauga
In office Monday through Thursday with a work from home option on Fridays
OUr hiring process incorporates AI tools to assist with the recruitment process
This job posting is to fill an existing vacancy within our organization
The salary range for this position is $55,000 - $65,000 annually, based on experience and qualifications

Physical Requirements

Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making precise hand and finger movements, reaching or grasping. Job conditions may require making visual inspections, lifting and/or carrying up to 25lbs, pushing and/or pulling up to 25lbs, climbing up to 3ft, ability to operate and drive all assigned company vehicles at company standard insurance rates, with valid state drivers license and proof of insurance, working in confined spaces, and perceiving color differences.

Our One HF Sinclair Culture:

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

Apply on careers.hfsinclair.com About employer

More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for customers, managing the end-to-end order fulfillment process from entry to delivery. They collaborate with sales, production, and supply chain teams to resolve issues and ensure a high-quality customer experience.

Requirements

Candidates should have at least two years of experience in a customer service or order management role. A high school diploma or GED is required, with post-secondary education preferred.

Skills

Order management
Customer service
SAP
iBuy
Salesforce
Communication
Time management
Organizational skills
Problem solving
Data entry
Reporting
Technical documentation
Process improvement
Coaching
Supply chain coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
SAP
iBuy
Salesforce
Supply Chain
Logistics
Lubricants
Reporting
Data Sheets
Quality Procedures
Account Management
Onboarding
Process Improvement
Energy
Manufacturing
Documentation
Billing
Technical Support
Communication

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Work requirements

Jobs in Canada