Solutions Architect

Hiboo Networks Inc. is a new data networking company in the Ottawa-Gatineau region and a subsidiary of Hydro Ottawa Group.

Hiboo Networks Inc. is seeking a Solutions Architect who will primarily support our Account Executives but also work with vendors and OEMs on technical solutions. You will understand the customer’s business and network infrastructure and develop solutions that optimize capability and cost effectiveness. We are a fast-growing, facility-based Data Networking provider, operating our own 100% fibre network, focused on providing enterprise-grade data communications, internet and cloud services.  In this role, you will help our commercial expansion in the Ottawa-Gatineau region.

The successful candidate will ideally have a sales engineering background from the IT Data Networking industry (preferably a wireline service provider, an OEM or solutions integrator). They will also have experience in supporting sales efforts by providing customers with solutions while working with IP and optical networking equipment.

Here’s What You Will Do:

• Support the Sales Team by developing solutions to address customer requirements.
• Contribute to the product evolution and design of new features, capabilities, or products.
• Deliver technical and sales training to the sales team, customers and business partners.
• Present solutions to vendors and customers in person or remotely.
• Prepare technical documentation and proposals which support sales efforts and emphasize the benefits of the Hiboo solutions.
• Provide pre-sales and post sales technical support, ensuring successful implementation and adoption of the proposed solution.
• Respond to wholesale business opportunities and make contact with customers.
• Stay up to date on technologies and industry trends.
• Remain current on IP and optical network solution offerings as they are developed.
• Know and share the Hiboo Networks value proposition and how it fits into the customer solution.
• ay investigate and evaluate third party products or applications in relation to system or network connectivity, capability, operational factors and reliability.
• Escalate issues when attention is needed.
• Minimal travel is required as the majority of work will be in the National Capital Region.

Here’s What you Need – Skills and Qualifications

• A Post-Secondary Degree or Diploma in Engineering, Computer Science or another related discipline.
• A minimum five (5) years of progressive pre-sales engineering experience in technical sales support.
• Strong communication and presentation skills to convey technical concepts clearly to clients.
• Experience in enterprise solution sales, SaaS, data networking and cloud solutions is an asset.
• Demonstrated proficiency at sales engineering/integration.
• Experience with IP and optical networking with hands-on experience with IP networking tools (In-depth knowledge of OSI layers 2 – 7).
• Deep familiarity IP Networking and Optical Networking equipment
• A solid understanding of IP Networking, MPLS, BGP and OSPF is critical to success
• Understanding of network management and quality of service concepts.
• Ability to troubleshoot complex network problems when required.
• Exceptional time and project management skills with a proven track record of successfully managing multiple projects simultaneously.

Here’s What’s Great to Have – Core Competencies

• Adaptable, adjusts and responds to change, can pivot and prioritize.
• Commitment to quality and excellence.
• Entrepreneurial spirit, is innovative, challenges the status quo and can take risks.
• Motivated to “hit the ground running”, a self-starter who can take initiative.
• Has integrity, is trustworthy, fulfills commitments and does what is right.
• Collaboration skills, a team player who loves working with others and sharing ideas.
• Provides “best in class” customer service.
• Experience in a start-up organization and/or the IT/telecommunications industry is an asset
• Bilingual and the ability to effectively communicate to business leaders in both English and French is an asset.

Here’s Why You Should Join the Hiboo team!

• Compensation and Incentive Program. 
• Benefits and RRSP Matching Program.
• Generous Paid Leave. 
• Employee Referral Bonus.
• Wellness Reimbursement Program.
• Home Office Reimbursement Program.
• Cell Phone Reimbursement Program.
• Employee Assistance Program.
• Professional Development.
• Flexible Work Arrangements.

As we build our team, the health, safety and well-being of our employees is our top priority.

Hiboo offers employees flexible work arrangements however, this position is located in Ottawa, and face-to-face meetings with the team and customers will be required. We value the innovation and teamwork that happens when employees come together and are committed to establishing a dynamic workforce that reflects the community it serves. We are stronger together!

Hiboo Networks Inc. is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are committed to preventing and removing barriers to employment for people with disabilities and invite you to contact us if you have questions regarding accessibility or accommodation.

If you are looking to join a new dynamic organization that values entrepreneurial thinking, excellence, innovation, integrity, teamwork and best in class service, we want to meet you!