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Added 15 days ago
Multi-Cultural Liaison Support with Tagalog Fluency
Vancouver School Board
Vancouver, BC
Full-time
Multi-Cultural Liaison Support Workers function as cultural bridges, assisting students, families and school staff by facilitating effective communication across linguistic and cultural…
Added 3 months ago
Indigenous Cultural Liaison - Indigenous Learning - Education Centre
Rocky View Schools
Airdrie, Alberta
Full-time
RVS is seeking an outstanding professional for a continuing, full-time (35 hours/week) Indigenous Cultural Liaison position to work a 10-month school calendar schedule starting August 27,…
Added 3 months ago
Indigenous Cultural Liaison – Nanaimo Correctional Center (NCC)
John Howard Society of Victoria
Nanaimo, British Columbia
Part-time
Job Title: Indigenous Cultural Liaison – Nanaimo Correctional Center (NCC)
Added 6 months ago
Indigenous Cultural Liaison (Part-Time 24 hours/week, Permanent)
Hogan's Alley Society
Vancouver, British Columbia
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The Indigenous Cultural Liaison will work closely with the Building Manager and Support Worker to provide culturally grounded, day-to-day support for residents. This role emphasizes…
Added 2 months ago
Residential Worker
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Montreal, Quebec · St Laurent, Quebec
Full-time
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Added 29 days ago
Employment Support Coordinator
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Community Reconnection Navigator
Highbridge Human Capital
Kamloops, BC
Contract
Collaborate with the FVP Caseworker, Advocate, Healing Our Spirits Coordinator, Cultural Programming Coordinator, Elders, and Community Liaison to coordinate referrals, cultural…
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Community Reconnection Navigator
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Kamloops, BC
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Collaborate with the FVP Caseworker, Advocate, Healing Our Spirits Coordinator, Cultural Programming Coordinator, Elders, and Community Liaison to coordinate referrals, cultural…
Added 17 days ago
Accounting Manager- MX Operations
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Cultural Bridge: Serve as a key liaison between the Mexican subsidiary and Canadian HQ, navigating cultural and regulatory nuances to ensure smooth operations.
Added 2 months ago
Director - Indigenous Initiatives
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Oversee Indigenous engagement and cultural liaison functions, ensuring clarity of roles, priorities, and organizational alignment.
Added 29 days ago
Indigenous Relations – Cultural Lead
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Community Relations Coordinator
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Hightide - Support Worker (Mon - Thurs Nights)
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Added 24 days ago
Hightide - Support Worker (Fri-Sun Nights)
RainCity Housing and Support Society
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The Native Inmate Liaison Officer, will provide essential cultural, spiritual, and reintegration support to Indigenous inmates in correctional facilities. The NILO will act as a bridge…
Added 2 months ago
CRCL Team Lead (Mobile Crisis Response Program)
Highbridge Human Capital
Kamloops, BC
Full-time
…communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier,…
Added 1 month ago
CRCL Team Lead (Mobile Crisis Response Program)
Highbridge Human Capital
Kamloops, BC
Full-time
…communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier,…
Added 16 days ago
Indigenous Cultural Advisor
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…mentorship to clients, their families and employees; acts as a liaison between clients and Fraser Health staff and programs. The Advisor also provides guidance, mentorship and direction to…
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Student Indigenous Relations Coordinator
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…initiatives aimed at building respectful relationships, promoting cultural awareness, and advancing reconciliation…
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Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and family.
Added 4 months ago
Manager of Support Services
Anishinaabe Abinoojii Family Services
Kenora, Ontario
$87,004.4 to $106,705.08 CAD / year
Promote culturally appropriate service delivery grounded in Anishinaabe values, traditions, and community involvement.
Added 9 days ago
Lead, Indigenous Design - Facilities
Fraser Health Authority
Chilliwack, BC
$38.88 to $55.89 CAD / hour
Full-time
Acts as a liaison and engagement leader with the objective of ensuring Indigenous Health and Cultural Safety is represented throughout continuum of facility planning (i.e. facility clinical…
Added 2 months ago
Lead, Indigenous Design - Facilities
Fraser Health
Chilliwack, BC
Full-time
Acts as a liaison and engagement leader with the objective of ensuring Indigenous Health and Cultural Safety is represented throughout continuum of facility planning (i.e. facility clinical…

Highbridge Human Capital

CRCL Team Lead (Mobile Crisis Response Program)

Kamloops, BC, Canada

Pay: Training wage of $28 per hour for the first 120 hours of employment
Job type: Full-time
Apply by: Jan 31, 2027
Posting language: English
Posted: Jul 10, 2026

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Original job description

THE ORGANIZATION:

Kamloops Aboriginal Friendship Society (KAFS) was established in 1972 and is a non-profit organization with a status free open-door policy. KAFS is dedicated to empowering the Aboriginal and non-Aboriginal communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier, physically, mentally, emotionally, and spiritually.

THE OPPORTUNITY:

The Kamloops Aboriginal Friendship Society (KAFS) Crisis Response, Community Led (CRCL) is a newly launched program and will provide an alternative to the presence of police personnel at mental health crisis calls in Kamloops. The team will provide crisis support services that will integrate cultural safety protocols and holistic care options. The mobile team is comprised of mental health professionals and peers (someone with lived or living experience) will be available during scheduled service hours. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.

The CRCL team provides acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Reporting to the CRCL Program Manager, the Team Lead provides clinical leadership, day-to-day operational oversight, and staff supervision to support the safe and consistent delivery of crisis response services. This role works closely with Responders and Coordinators by providing coaching, debriefing, training, and performance support while reinforcing clinical standards, service quality, and strong team collaboration.

KAFS is currently hiring for one CRCL Team Lead position, with the below regular working schedule:

Saturday and Sunday, 10am - 10pm
Monday and Tuesday, 4pm - 12am
This position includes an initial training period of approximately 120 hours, which is completed through a blend of online, on-site, and off-site sessions. The training plan is set by the CRCL Program Manager and must be completed within the first three months of employment

A DAY IN THE LIFE - ROLES AND RESPONSIBILITIES:

Lead daily check-in and check-out meetings with Responders to provide guidance, support, and operational direction
Provide debriefing to Responders following calls, ensuring alignment with best practices and appropriate follow-up as needed
Provide on-site emotional support to Responders throughout their shifts, identifying when additional care may be needed and fostering a team environment grounded in wellness and self-care
Facilitate daily Scope of Practice sessions to reinforce clinical standards and service delivery expectations
Conduct monthly group supervision sessions and provide one-on-one support to Responders, as required
Identify and coordinate ongoing training and professional development needs for Responders
Supervise, coach, and support Coordinators in collaboration with the CRCL Manager
Conduct regular weekly check-ins with Coordinators to review performance, address challenges, and provide guidance
Support Coordinators in managing Responders, including through coaching and performance feedback
Lead monthly goal-setting sessions with Coordinators to support continuous improvement
Participate in annual performance evaluations of Coordinators alongside the Program Director
Oversee onboarding and training of new hires in collaboration with Coordinators
Ensure new staff are oriented to program policies, procedures, and clinical expectations
Support continuous learning and development across the team
Oversee and support Coordinators in conducting quality checks of documentation and reporting to ensure accuracy and compliance
Monitor service delivery to ensure alignment with program standards, policies, and best practices
Participate in the Canadian Mental Health Association (CMHA) monthly Community of Practice alongside Responders
Foster a positive and collaborative team environment grounded in respect, accountability, and cultural safety
Act as a liaison between Responders, Coordinators, and the Program Director, supporting effective communication and problem-solving across the team

Requirements

Degree in Social Work, Psychology, Counselling, or Mental Health
5+ years of direct experience in crisis response, mental health, or community-based services
2+ years of team lead or supervisory experience
Strong clinical foundation in crisis intervention, de-escalation, safety and wellness assessment, and support for complex service situations
Demonstrated experience in staff supervision, coaching, mentoring, and performance support
Understanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staff
Experience leading onboarding, training, and ongoing development of frontline staff
Strong understanding of trauma-informed, culturally safe, and client-centered practice
Commitment to harm reduction principles and ability to support a team working with individuals facing barriers related to mental health, substance use, and broader systems of care
Strong documentation and file review skills, with the ability to support quality, accuracy, and alignment with program standards
Ability to lead with sound judgment, professionalism, accountability, and consistency in a dynamic community-based environment
Strong communication, conflict resolution, relationship-building, and organizational skills
Suicide Intervention and Assessment Training, CBT and DBT training, and Mental Health First Aid are assets
First Aid and CPR Level C certified
Valid Class 5 Driver's License and access to a reliable vehicle

Benefits

Training wage of $28 per hour for the first 120 hours of employment
Upon successful completion of training, you will be eligible for a post-training wage. Your post-training wage is determined by your relevant skills and experience, in accordance with established internal wage grid.

Preference will be given to applicants of Aboriginal ancestry as per section 41 of the BC Human Rights Code (please self-identity in your cover letter).

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More about this job

Responsibilities

The Team Lead provides clinical leadership and operational oversight for a mobile crisis response team, supervising responders and coordinators. They are responsible for conducting debriefings, facilitating scope of practice sessions, and ensuring the delivery of culturally safe mental health services.

Requirements

Candidates must have a degree in Social Work, Psychology, or Counselling, with over 5 years of crisis response experience and 2 years of supervisory experience. A valid Class 5 driver's license and certifications in First Aid/CPR are required.

Skills

Crisis Intervention
De-escalation
Staff Supervision
Clinical Leadership
Trauma-Informed Practice
Culturally Safe Practice
Harm Reduction
Performance Management
Case Documentation
Conflict Resolution
Mental Health Assessment
Coaching
Mentoring
Relationship Building
Organizational Skills

Benefits

Training Wage
Post-training Wage Based On Experience

Visa sponsorship

Not detected in the job text

Keywords

Crisis Response
Mental Health
Substance Use
Cultural Safety
Holistic Care
Trauma-Informed
Harm Reduction
Suicide Intervention
CBT
DBT
Mental Health First Aid
First Aid
CPR Level C
Class 5 Driver's License
Clinical Standards
De-escalation
Community-Based Services
Indigenous Health
Peer Support
Case Management

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