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Added 12 days ago
Technical Support Specialist - Bilingual Spanish
Jobgether
Canada
$52,300 to $60,500 CAD / year
Full-time
…applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in…
Added 12 days ago
Technical Support Specialist - Bilingual Spanish
Jobgether
Canada
$52,300 to $60,500 CAD / year
Full-time
…applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in…
Added 16 days ago
Technical Support Specialist - Bilingual Spanish
Geotab
Oakville, ON · Waterloo, ON
…our growth and deliver results! Geotab is seeking a Technical Support Specialist - Bilingual Spanish who will provide expert technical assistance to customers and partners, diagnosing and…
Added 1 month ago
Bilingual Product Support Specialist - Tech (Spanish)
Moody's Corporation
Toronto, ON
Full-time
Fluency in both English and Spanish is required
Added 24 days ago
Support Specialist (Spanish Speaking)
Terra Dygital
Vancouver, BC
$60,000 to $75,000 CAD / year
Full-time
As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You…
Added 1 month ago
Bilingual Technical Support Specialist
HighlightTA
Toronto, ON · Etobicoke, ON
$55,000 to $65,000 CAD / year
Full-time
As a Bilingual Technical Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French.…
Added 1 month ago
Bilingual Technical Support Specialist
HighlightTA
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
As a Bilingual Technical Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French.…
Added 5 days ago
Compliance Specialist (Bilingual - Engilish & Spanish)
Just Energy
Mississauga, ON
$63,070 to $85,140 CAD / year
Full-time
Added 24 days ago
Bilingual (Spanish) Global Trader Voice Services Specialist
Scotiabank
Toronto, ON
We are looking for a (Spanish) Bilingual Global Trader Voice Services Specialist who will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject…
Added 24 days ago
Bilingual (Spanish) Global Trader Voice Services Specialist
Scotiabank
Toronto, ON
We are looking for a (Spanish) Bilingual Global Trader Voice Services Specialist who will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject…
Added 2 months ago
Refractory Support Specialist II - CAD
HarbisonWalker International
Welland, ON
Full-time
HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Support Specialist II.
Added 9 days ago
Technical Trainer Support Specialist
Lockheed Martin
Halifax, NS
Full-time
Lockheed Martin Canada Inc. (LM Canada) is recruiting a Technical Trainer Support Specialist to join our east coast training team where you will work as an embedded Lockheed Martin employee…
Added 1 month ago
Bilingual Client Care Specialist
People Corporation
Remote, Canada
Full-time · Remote
The Bilingual Client Care Specialist (Spanish & English) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional…
Added 1 month ago
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Calgary, AB
Full-time
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 1 month ago
Alert Management Specialist - Bilingual (English/Spanish)
Blackline Safety
Calgary, AB
Full-time
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 1 month ago
Alert Management Specialist - Bilingual (English/Spanish)
Blackline Safety
Remote, Canada
Full-time · Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 1 month ago
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
Full-time · Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 20 days ago
Bilingual Talent Acquisition Specialist***Spécialiste bilingue en acquisition de talents
Aliaxis
California, ON · CA - IDS - Office
Full-time
In support of our operations in Canada and the U.S., we are seeking an experienced Bilingual Talent Acquisition Specialist (French-English) to conduct full-cycle recrui
Added 20 days ago
Bilingual Talent Acquisition Specialist***Spécialiste bilingue en acquisition de talents
IPEX Group
California, ON · CA - IDS - Office
Full-time
In support of our operations in Canada and the U.S., we are seeking an experienced Bilingual Talent Acquisition Specialist (French-English) to conduct full-cycle recrui
Added 9 days ago
Bilingual Customer Experience Specialist - Airport - Proactive hiring
Air Canada
Ottawa, ON
Full-time
Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred…
Added 5 days ago
Bilingual Customer Experience Specialist - Airport - Permanent Full Time - Proactive Hiring
Air Canada
Toronto, ON
Full-time
Candidate must be bilingual in English and one or more of the following languages: French, German, and Greek. Moreover, strong considering will also be given to candidates fluent in one or…
Added 8 days ago
Bilingual Customer Experience Specialist - Airport - Permanent Part Time - Proactive Hiring
Air Canada
Toronto, ON
Part-time
Priority will be given to candidate's bilingual in English and one or more of the following languages: French, German, and Greek. Moreover, strong considering will also be given to…
Added 8 days ago
Bilingual Customer Experience Specialist - Airport - Permanent Full Time - Proactive Hiring
Air Canada
Toronto, ON
Full-time
Priority will be given to candidate's bilingual in English and one or more of the following languages: French, German, and Greek. Moreover, strong considering will also be given to…
Added 1 month ago
Bilingual Customer Experience Specialist - Full Time
Air Canada
Quebec, QC
Full-time
Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring…
Added 5 months ago
Bilingual Call Center Representative (Fluent in Spanish & English)
The Sydney Call Centre
Sydney, Nova Scotia
Other
BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS

HighlightTA

Bilingual Technical Support Specialist

Toronto, ON, Canada

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 19, 2026

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Original job description

About ChargeLab

ChargeLab is the Android of EV charging. We partner with leading hardware manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with our best-in-class software. Our end customers include building owners, convenience stores, utilities, and fleets, who leverage our Charging Station Management System (CSMS) and open APIs to manage thousands of EV chargers more efficiently.

By 2030, most vehicles sold in North America will be electric. ChargeLab has raised US $30 million to build the world's best software for managing large-scale EV charger networks. Today, we are a team of 60+ full-time employees, including 30+ in engineering and product development.

About the Role

As a Bilingual Technical Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email - ensuring a seamless experience across all channels.

This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience. You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential.

As part of a growing team in a fast-moving industry, you'll have opportunities to learn, grow, and contribute to a more sustainable future.

Schedule: This position is primarily based on-site at our Etobicoke, Toronto office and follows a rotating schedule across our business hours (7 AM - 11 PM EST). It also includes one remote weekend shift, weekly (Saturday or Sunday) from 9 AM - 9 PM EST.

Key Responsibilities

Serve as the primary point of contact for end users by providing bilingual support (English and French) via phone, our main communication channel.
Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience.
Analyze OCPP connectivity logs and data to identify and resolve technical problems.
Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions.
Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service.

Qualifications

Fluent in English and French - both written and spoken.
Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk
Experience in customer or technical support in a fast-paced environment.
Strong problem-solving skills and a passion for delivering excellent customer outcomes.
Ability to stay calm and resourceful under pressure.
Clear communicator who can simplify complex technical topics.
Post-secondary degree in a STEM field is preferred.
Zendesk experience is an asset.
Spanish fluency is a bonus.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting ChargeLab’s growth.

Connect with us and learn more:
Chargelab on LinkedIn
HighlightTA on LinkedIn

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More about this job

Responsibilities

Provide bilingual technical and payment support to EV drivers and site hosts via phone, chat, and email. Collaborate with engineering teams to troubleshoot hardware and connectivity issues while maintaining documentation.

Requirements

Requires fluency in English and French and experience in a fast-paced customer or technical support environment. A post-secondary degree in a STEM field is preferred, along with proficiency in ticketing systems like Zendesk.

Skills

Bilingual
Technical Support
Customer Service
Troubleshooting
OCPP
Zendesk
Communication
Problem-solving
Ticketing Systems
Hardware Support
Connectivity Analysis
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

EV Charging
CSMS
OCPP
Zendesk
Technical Support
Hardware
Software
Connectivity
Bilingual
Customer Support
Ticketing System
STEM
API
Troubleshooting
Sustainability
Energy

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