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Added 11 mins ago
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Infrastructure Support Specialist
TEEMA
Langley (District), BC · Langley, BC
- $70 to $80 CAD / hour
- Contract
We are seeking a hands-on Server Generalist to support an IT Infrastructure team with servers, storage, VMware, and security improvements.
Added 11 mins ago
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ILS Specialist
Actalent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 11 mins ago
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Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
We are looking for an energetic, proactive, and results-driven Talent Acquisition Specialist – Seasonal Recruitment to support our Toronto and Ottawa–Gatineau operations.
Added 11 mins ago
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ILS Specialist
Actalent
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 11 mins ago
TM
Network Support Specialist
Tech Manitoba
Winnipeg, MB
- Internship
…recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports…
Added 41 mins ago
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Insurance Advisor - Life, Health & Wealth
RBC Insurance
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 41 mins ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 41 mins ago
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Mortgage Specialist- EN
RBC
Montreal, QC
- Full-time
Added 41 mins ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 41 mins ago
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Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 41 mins ago
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Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
…connect Canada to global markets, strengthen supply chains, support sustainable growth, and shape the future of Canada’s largest…
Added 1 hour ago
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Reliability Planner
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 1 hour ago
Events Sales Specialist | Sports, Festivals & Community Events
Rogers Communications
Toronto, ON
…reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter…
Added 1 hour ago
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Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman Group
Toronto, ON
- Other
Oliver Wyman’s Private Equity team in North America are looking to hire consultants to support its rapid growth. The team works with private equity investors throughout the deal transaction…
Added 1 hour ago
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Oncology, Therapeutic Specialist (Ontario West & MB/SK)
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
Our Oncology, Therapeutic Specialist develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer…
Added 1 hour ago
TM
Senior Program Underwriting Specialist
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Reporting to the Assistant Vice President, Programs, and working closely with senior business leaders and peers support business and opportunities of various commercial lines programs in…
Added 1 hour ago
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Community & Industry Engagement Specialist
Saskatchewan Indian Institute of Technologies (SIIT)
SK
- Full-time
The Community & Industry Engagement Specialist is responsible for working with clients to provide information and support in career planning, skills training, and employment or educational…
Added 2 hours ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 2 hours ago
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Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
…field, deliver sales performance and effectively build strong customer relationships and support customer needs to maximize short and long term sales performance, while placing the patient…
Added 2 hours ago
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Inventory & Procurement Specialist- Calgary
Slalom
Calgary, AB
- Full-time
…and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered services company. From strategy through delivery, our agile teams across 52 offices in…
Added 2 hours ago
SI
Fitting Specialist / Customer Service
Stitch It
Toronto, ON
- Full-time
I am looking for a customer-focused individual with a strong understanding of clothing construction, garment fit and alterations. As a Fitting Specialist, you will work directly with…
Added 2 hours ago
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Senior Procurement Contract Specialist
Worley
Markham, ON · Oakville, ON
- Full-time
We are seeking an experienced Senior Procurement Contracts Specialist to provide contract administration and commercial support for major capital projects while maintaining direct…
Added 2 hours ago
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Engineer - Ground Control
Vale
Canada
- Full-time
…using empirical, analytical, and numerical modelling tools to support robust Life of Mine (LOM) plans for Vale’s assets located in both Canada and Brazil. You will work collaboratively with…
Added 3 hours ago
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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 3 hours ago
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Territory Account Manager
Insight
Montreal, QC
- Full-time

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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