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SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with…
Added just now
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Store Manager - CF Pacific Center
Mackage
Vancouver, BC
- Full-time
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
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Asset Protection Specialist: Full Time- Vancouver Terminal
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with…
Added just now
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Embedded Software Test Engineer / HSIT – ISO 26262
CS GROUP - Canada
Ottawa, ON
- Full-time
CS Group Canada, a subsidiary of CS Group (part of the Sopra Steria Group), is a leader in the development and certification of safety-critical systems for the aerospace, electrical, and…
Added 15 mins ago
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Emergency Mitigation Manager
First Onsite - CA
Surrey, BC
- $75,000 to $85,000 CAD / year
- Full-time
If you're a natural leader who thrives under pressure and takes pride in helping people recover from disaster, this is the role for you. As an Emergency Mitigation Manager, you'll lead…
Added 15 mins ago
IN
Dynamics BC 365 Techno-Functional Expert
IKO North America
Mississauga, ON
- $105,000 to $120,000 CAD / year
- Full-time
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has…
Added 29 mins ago
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Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…performance indicators and draft executive summaries highlighting key trends for management…
Added 29 mins ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…its adoption of AI and digital capabilities, you’ll play a key role in shaping the future of sourcing within a global…
Added 29 mins ago
CI
Student Intern, Buyer
Celestica International LP
Newmarket, ON
- $24 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 29 mins ago
CI
Student Intern, Human Resources Information Systems (HRIS)
Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 29 mins ago
Senior Director - Cancer Care Program
Nova Scotia Health and IWK Health
Halifax, NS
…integration of strategy and operations achieving the defined key performance indicators. The Director works closely with physicians, managers, and other service providers to translate the…
Added 29 mins ago
Assistant Superintendent
Aecon
Toronto, ON · North York, ON
Aecon Civil is a recognized leader in the market, backed by strong self-perform capabilities and deep local expertise. We play a key role in building and enhancing infrastructure across…
Added 30 mins ago
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Senior Software Developer
Soni
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
A global leader in software solutions for infrastructure engineering. Our technology empowers engineers, architects, constructors, and owner-operators around the world to design, build, and…
Added 30 mins ago
LK
Interim Director, Financial Planning & Analysis
LHH Knightsbridge
Toronto, ON
- Contract
…through a critical budgeting process. This individual will play a key role in guiding the organization through a complex budgeting and forecasting cycle while bringing greater structure,…
Added 30 mins ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Regina, SK · Greater Regina Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
…commitment to global growth has set us apart as a visionary leader in talent recruitment and total talent…
Added 30 mins ago
HL
Director of Endow Manitoba - Winnipeg Foundation
Harris Leadership Strategies
Winnipeg, MB
- Full-time
Play a key role in the future of this iconic community foundation!
Added 44 mins ago
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Adjudicator, Consumer Credit (6 Month Contract)
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
Added 44 mins ago
Customer Account Representative
Bunge
Swift Current No. 137, SK · Swift Current, SK
…within an assigned geographic territory. This role plays a key part in achieving business objectives by negotiating grain contracts, identifying market opportunities, coordinating…
Added 44 mins ago
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Enterprise Account Executive – Wealth (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run…
Added 44 mins ago
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Director, Investor Relations
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
This is an exceptional opportunity for a high-performing Maple Leaf Foods leader to apply their knowledge of the company, internal network and understanding of our businesses in a…
Added 44 mins ago
S
Project Archaeologist, Field Lead
Stantec
ON · Stoney Creek, ON
- Full-time
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond…
Added 44 mins ago
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Ingénieur(e) d'exécution de projets/Execution Project Engineer
Veolia Environnement SA
Montreal, QC
- Full-time
Le groupe Veolia est un leader mondial des services à l’environnement, présent sur les cinq continents et comptant près de 218 000 collaborateurs. Spécialisé dans la gestion de l’eau, de…
Added 44 mins ago
SS
Commandant·e de réponse aux incidents cyber / Cyber Incident Response Commander
Sopra Steria
Montreal, QC
- Full-time
…and cybersecurity solutions. With 3,000 experts, I2S plays a key role in delivering the group’s end‑to‑end services. Our model is built around a strong client‑centric approach: the…
Added 44 mins ago
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Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- Up to $42,000 CAD / year
- Full-time
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced…
Added 44 mins ago
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Quality Control Analytical Chemist I - Eurofins CDMO Alphora, Inc.
Eurofins
Oakville, ON
- Full-time
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced…

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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