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Added 12 mins ago
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Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
…breed of agency designed for the experience era. An innovation partner that helps organisations navigate the next stage of their brand…
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Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
Partner with product and clinical teams to understand and solve real workflow
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Principal Software Engineer
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Mississauga, ON
- Full-time
Partner with product and clinical teams to understand and solve real workflow
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Surrey, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively…
Added 12 mins ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
…business processes into practical digital workflows. You will partner closely with the PE Lead on process ownership, controls, workflow requirements, and adoption, and with the PDO Data…
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Operations Intelligence & Analytics Specialist
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Calgary, AB
- Full-time
Partner with field operations, Asset Compliance, Engineering, Finance, and other teams to translate business problems into practical analytical solutions and turn findings into clear…
Added 12 mins ago
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Wireless Sales Consultant
Staples Inc.
Pickering, ON
- Part-time
Connect, share, and partner with customers, identify and convert wireless and wireline sales opportunities
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Practice Partner Dentist - Green Plaza Dental
dentalcorp
Calgary, AB · Green Plaza Dental
- Full-time
Green Plaza Dental is seeking an experienced, comprehensive Partner Dentist to join our established Northeast Calgary practice.
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Product Data Specialist I
Best Buy Canada
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- Full-time
Partner with cross-functional stakeholders to gather requirements, validate changes, resolve product information issues, and communicate risks or downstream impacts.
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Human Resources Business Partner - ACX Head Office
AutoCanada
Winnipeg, MB
- $85,000 to $105,000 CAD / year
- Other
Partner with site leaders on workforce planning, organizational design, and people strategy.
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Millwright Apprentice - CNRL Albian - JPM Nov
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AB · Alberta, Canada
- Temporary
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Customer Service Representative
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Vancouver, BC
- Part-time
Added 27 mins ago
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Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Partner with infrastructure and cloud teams to design, test, and execute on-premises to AWS cloud database migrations.
Added 27 mins ago
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Salesforce Data Cloud Developer
Themesoft Inc.
Toronto, ON
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Partner effectively with cross-functional teams to troubleshoot issues and deliver solutions within project timelines.
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Steamfitter-Pipefitter Apprentice - CNRL Albian - JPM Nov
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AB · Alberta, Canada
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Steamfitter-Pipefitter Journeyperson - CNRL Albian - JPM Nov
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AB · Alberta, Canada
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Millwright Journeyperson - CNRL Albian - JPM Nov
Jardeg
AB · Alberta, Canada
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Ironworker Journeyperson - CNRL Albian - JPM Nov
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CNC Machine Operator - Precision Equipment
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Chatham, NB
- $30 to $32 CAD / hour
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…ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic…
Added 27 mins ago
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Assistant Fairmont Gold Manager
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Banff, AB
- Full-time
Partner with the Executive Chef and Culinary leadership on Fairmont Gold Lounge menus, presentation, ordering, food cost, quality, service standards and overall lounge experience.
Added 27 mins ago
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PRIMARY CARE NURSE PIT STOP Program Permanent
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Winnipeg, MB
- Internship
The PCN will build and maintain relationships with outside agencies, programs, and partner organizations to enhance client care and facilitate service navigation. The PCN will be a…
Added 27 mins ago
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CIHR Tier I Canada Research Chair in Concussion Treatment, Department of Psychology
University of Calgary
Calgary, AB
- Full-time
…adults), via any injury mechanism (e.g., sport, falls, intimate partner violence), and at any time (e.g., acute,…
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Sr Specialist, Maintenance & Reliability
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- Full-time
Partner with site leadership teams to develop asset strategies, performance targets, and improvement plans that enhance reliability, maintainability, and operational performance
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Accounts Payable Technician
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…management of our environmental footprint. With its strategic partner Corbec, Galvanisation Québec continues its growth trajectory, true to its mission of excellence and its roots in the…

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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