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Added 6 mins ago
CU
Contracts and Agreements Specialist
Carleton University
Ottawa, ON
- Other
Job Title: Contracts and Agreements Specialist
Added 6 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 6 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 6 mins ago
T&
Associate Director
Turner & Townsend
Toronto, ON
- Full-time
Ability to connect people, process, information, technology, governance and decision-making within asset-intensive organizations.
Added 6 mins ago
R
Mortgage Specialist Assistant
RBC
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 6 mins ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
The City of Victoria is looking for you to bring your specialist knowledge of abilities management (AM) to a team where you can make a positive difference in the lives of our employees.…
Added 21 mins ago
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Cloud Infrastructure Specialist
UST
ON · Ontario, Canada
- Full-time
Seeking an experienced Cloud Infrastructure Specialist to manage, support, and optimize enterprise cloud and infrastructure environments, ensuring high availability, security, scalability,…
Added 21 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
The primary responsibilities of the position holder include the process commissioning of major and/or complex projects, as well as assigned projects, involving drinking water, wastewater,…
Added 21 mins ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…development, implementation and support of the application. The specialist leverages modern software tools, including AI-assisted development technologies, to optimize coding efficiency,…
Added 21 mins ago
AE
Human Resources Administrative Specialist
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Providing support to the recruitment process with the on-boarding of new employees;
Added 21 mins ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to supporting our Partner…
Added 21 mins ago
SJ
Registered Nurse 4L Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Added 21 mins ago
SJ
Cardiology Technologist, General Duty ECG SJHC
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Added 21 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Temporary
Added 21 mins ago
SJ
C.T. Technologist CT
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
Added 21 mins ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 21 mins ago
R
Senior Bilingual Talent Acquisition Specialist (People and Culture) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a Senior Bilingual Talent Acquisition Specialist reporting to the Manager of Talent Acquisition in Montreal, you will play a key role in supporting the organization’s various business…
Added 21 mins ago
UO
Governance Specialist, University Secretariat
University of Calgary
Calgary, AB
- Full-time
The University Secretariat within the Office of GC, People & Culture is currently seeking a Full-time Regular Governance Specialist.
Added 21 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Continuing Education is currently seeking a Full-time Limited Term Programming Research Specialist for approximately 6 months.
Added 21 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
…University relating to financial analysis and reporting and process/procedures/policy/systems improvements and development. Financial Reporting develops, analyzes and reports on the…
Added 21 mins ago
K
Senior Electrical Designer
Kleinfelder
Calgary, AB
- Full-time
Remaining current with developing technologies in both process plant engineering, and production tools.
Added 21 mins ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
MCMR (MediSystem Collaborative Medication Reconciliation) Team Specialist
Added 21 mins ago
SC
Rail Maintenance Facility Director – Engineering Services
SYSTRA Canada
Toronto, ON
- Full-time
Provide strategic technical leadership, engineering governance and specialist oversight for Rail Maintenance Facilities (RMF), yards and depot infrastructure across the Metrolinx capital…
Added 21 mins ago
H
Hearing Instrument Specialist or Audiologist
HearCANADA
Moncton, NB
- Contract
…Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email…
Added 21 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Full-time

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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