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Added 1 min ago
Security - Relief
Calgary Drop-In Centre (the DI)
Calgary, AB
Added 1 min ago
Security - Nights
Calgary Drop-In Centre (the DI)
Calgary, AB
Added 1 min ago
Construction Project Coordinator
WF Group Inc.
Kitchener, ON
As a Project Coordinator, you will play a vital role in supporting project management activities. This entry-level position offers an excellent opportunity to develop and apply foundational…
Added 1 min ago
MD
State Prog Admin Coordinator- Information Technology Solutions Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Coordinator
Added 1 min ago
MD
Community Notification Coordinator - Corrections Program & Policy Monitor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Community Notification Coordinator
Added 1 min ago
IH
Production Lead - Day Shift
Innovative Heating Technologies
MB · Oak Bluff, Manitoba
- Full-time
…production progress, and ensuring employees meet established safety, quality, and performance expectations. This role requires strong floor leadership, manufacturing knowledge, and the…
Added 1 min ago
CH
Research & Evaluation Coordinator
Covenant House Toronto
Toronto, ON
- Full-time
We are currently recruiting for 1 Full Time, Permanent Research & Evaluation Coordinator This is a replacement role within the organization.
Added 1 min ago
NS
Account Coordinator, PR & Influencer
North Strategic
Toronto, ON
- Full-time
Ready to kickstart your PR & Influencer career in a big way? As an Account Coordinator at North Strategic, you’ll join a dynamic team that’s all about fresh ideas, creativity, and real…
Added 1 min ago
VF
Operations Coordinator
VTR Feeder Solutions Inc.
Grimsby, ON
- Full-time
We are hiring an Operations Coordinator to support our Operations team. This is a new role that will provide operational, administrative, and communication support across our Operations…
Added 16 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Courtright, ON
- Full-time
Reporting to the Project Manager, the Project Administrator/Coordinator is an integral part of the project team, responsible for a wide variety of administration and coordination duties.…
Added 16 mins ago
Tool Crib Attendant, Maintenance
Elk Valley Resources
Elkford, BC
Review and process warranty claims including collaborating closely with Teck Warranty Coordinator and vendors
Added 31 mins ago
IG
Project Coordinator / Estimator
Infinity Generation Services Inc.
Courtice, ON
- Full-time
…power generation sector. We are looking for a motivated Project Coordinator / Estimator to join our growing…
Added 31 mins ago
Sun Life CHC Research & Program Operations Coordinator
Wilfrid Laurier University
Waterloo, ON
Reporting to the Sun Life Centre for Healthy Communities (CHC) Manager, the Research & Program Operations Coordinator supports the coordination, analysis, evaluation, and dissemination of…
Added 31 mins ago
PC
Social Service Worker, Temporary Part Time, Access to Care & Transitions
Providence Care
Kingston, ON
- Part-time
…efficient and coordinated patient transition planning, including coordinator and facilitation of timely and effective transitions from…
Added 31 mins ago
EV
Tool Crib Attendant, Maintenance
Elk Valley Resources
Elkford, BC
- Full-time
Review and process warranty claims including collaborating closely with Teck Warranty Coordinator and vendors
Added 31 mins ago
CC
Facilities Information System Coordinator
Centennial College
Toronto, ON · Scarborough, ON
- $41.2 to $47.57 CAD / hour
- Full-time
Under the direction of the Associate Director Facilities and Operations, the Facilities Information System Coordinator is responsible for providing data management and systems support for…
Added 31 mins ago
W
Project Coordinator
Westburne
Winnipeg, MB
- Full-time
Role Description The Project Coordinator is a full-time, on-site role based in Winnipeg, MB, responsible for supporting the planning, execution, and monitoring of electrical distribution…
Added 46 mins ago
MM
Coordinator, Digital Marketing
Mini Mall Storage Properties
Calgary, AB
- Full-time
The Digital Marketing Coordinator supports lead generation and rental conversion by executing and optimizing paid digital campaigns, coordinating day-to-day website operations, supporting…
Added 1 hour ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
…contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British…
Added 1 hour ago
S
Estimator / Project Coordinator
SERV-A-YARD
Corunna, ON
- Full-time
Role Description The Estimator / Project Coordinator is a full-time, on-site role based in Corunna, ON, responsible for estimating work requests and bids on projects. The Project Estimator…
Added 1 hour ago
NA
Project Administrator/ Project Coordinator
North America Construction LTD
Courtright, ON
- Full-time
Reporting to the Project Manager, the Project Administrator/Coordinator is an integral part of the project team, responsible for a wide variety of administration and coordination duties.…
Added 1 hour ago
VG
Environmental Monitoring Coordinator
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
The Environmental Monitoring Coordinator is responsible for implementing the Natural Resources and Heritage Department’s activities to collect Local Knowledge and scientific information on…
Added 1 hour ago
Licensed Practical Nurse - Home Care
Winnipeg Regional Health Authority
Eriksdale, MB
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 1 hour ago
Operations Coordinator Part -Time
Hubbell Incorporated
Toronto, ON · North York, ON
We are currently looking for a Part Time Operations Coordinator in our North York location at 774 Supertest Rd. Monday, Wednesday and Friday - 8am to 4pm
Added 1 hour ago
C
YHM - Training Coordinator
Cargojet
Hamilton, ON
- Full-time
Under the general direction of the Quality Assurance Trainer/Engineer, the successful candidate will support the coordination and administration of training programs for Cargojet…

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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