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Added 17 mins ago
TS
Program Coordinator – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
The Program Coordinator – Warming Centre provides direction, support and coaching (including corrective action) to Direct Support Workers during the shift. They provide supervision of…
Added 17 mins ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Part-time
Reports to program coordinator any support accommodations or plans developed with guests
Added 17 mins ago
TS
Direct Support Worker – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
Document business requirements, process and report as needed.
Added 31 mins ago
AU
Human Resources Coordinator
Allied Universal
Vancouver, BC
- $55,000 CAD / year
- Full-time
Allied Universal Canada is seeking an organized, detail-oriented, and proactive Human Resources Coordinator to support day-to-day HR operations for our security workforce in Vancouver,…
Added 46 mins ago
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Speech Language Pathologist
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
…an interdisciplinary care team and reports to the Clinical Coordinator of Rehabilitative…
Added 1 hour ago
UO
Administrative Manager, Finance and Operations
University of Waterloo
Waterloo, ON · Psychology, Anthropology, Soci
- Full-time
Serves as Health and Safety Coordinator and Fire Warden: liaise and provide reporting to the Faculty Health and Safety Coordinator and Safety Office as required; participate in annual Joint…
Added 1 hour ago
UO
Administrative Assistant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Coordinates meetings and events, including logistics, space requirements, materials, and follow-up actions as required.
Added 1 hour ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
The Undergraduate Advisor and Coordinator plays a key role in supporting undergraduate students in the Faculty of Arts. The Advisor provides academic advising, supports student engagement…
Added 1 hour ago
NC
Systems Analyst (2 Positions)
NAV CANADA
Ottawa, ON
- Full-time
…completing designs and specifications to meet specific operational requirements. System Analyst’s activities shall be in accordance with all Corporate Safety and Quality policies and…
Added 1 hour ago
Coordinator, Construction Services
Defence Construction Canada
ON
The Coordinator, Construction Services, manages and administers low-complexity construction, professional services and service contracts to ensure compliance with contract requirements. The…
Added 1 hour ago
Coordinator, Construction Services
Defence Construction Canada
Montreal, QC
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 1 hour ago
Hospital Based Case Coordinator (N3) - Home Care Hospital Based Concordia
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 1 hour ago
Nursing Resource Coordinator (N4)
Winnipeg Regional Health Authority
Winnipeg, MB
Cardiopulmonary Resuscitation (CPR) Training requirements for this position shall be in accordance with Employer policy.
Added 1 hour ago
CMTY - Nurse 4
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direct supervision of the Team Manager, the MOP Coordinator manages and coordinates day to day operations of the Manitoba Ostomy Program to ensure provision of quality nursing…
Added 1 hour ago
SENIOR PROJECT COORDINATOR PF&R & ED&C
City of Toronto
Toronto, ON
CPDD is seeking a highly motivated professional for the position of a Senior Project Coordinator (Architecture and Landscape Architecture). The Senior Project Coordinator will lead the…
Added 1 hour ago
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Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
…with applicable GMP, quality, safety, security, and regulatory…
Added 2 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 2 hours ago
HN
Development Control Coordinator
Hospitality Newfoundland and Labrador
Conception Bay South, NL
- Full-time
…development for the purpose of assuring compliance with municipal requirements. The incumbent is responsible for preparing reports and documents for consideration of Council with respect to…
Added 2 hours ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
Saputo Dairy Products Canada G.P. is seeking a Warehouse Coordinator, for an existing opportunity within our organization.
Added 2 hours ago
A
Ingénieur En Stratégie Industrielle
Actalent
Mirabel, QC
- $45 to $60 CAD / hour
- Contract
Job Title: Industrial Engineering Coordinator
Added 2 hours ago
OS
Employee Data Coordinator
Opensity Solutions
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
The Employee Data Coordinator is responsible for processing employee-related transactions and maintaining accurate records throughout the employee lifecycle. This role supports a…
Added 2 hours ago
K
Logistics Operations Coordinator
Kelly
Oakville, ON
- $50 to $60 USD / hour
- Full-time
Our customer is looking for a permanent Logistics Operations Coordinator who is detail-oriented, proactive, and able to thrive in a team environment while taking ownership of their work.
Added 2 hours ago
ST
Senior Materials Coordinator
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
As part of this project, we are currently looking for a Senior Materials Coordinator to join our team.
Added 3 hours ago
TS
Kettle Area Team Lead (Daytime)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator.
Added 3 hours ago
TS
Kettle Area Team Lead (Evening)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
Communicate daily issues and supply deficiencies to City/Assistant Coordinator.

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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