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Added 13 mins ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…technical design, and for the development, implementation and support of the application. The specialist leverages modern software tools, including AI-assisted development technologies, to…
Added 13 mins ago
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Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…invoicing and billing issues. In this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and…
Added 13 mins ago
PG
Lab Systems Support Specialist
Pacer Group
Charlottetown, PE
- $23 to $25 CAD / hour
- Contract
Job Title: Laboratory Software Administrator / Lab Systems Support Specialist
Added 13 mins ago
UO
Governance Specialist, University Secretariat
University of Calgary
Calgary, AB
- Full-time
The University Secretariat within the Office of GC, People & Culture is currently seeking a Full-time Regular Governance Specialist.
Added 13 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 13 mins ago
K
Senior Electrical Designer
Kleinfelder
Calgary, AB
- Full-time
Proficiency with 3D design software such as CADWorx, or AutoPLANT would be an asset
Added 13 mins ago
K
Senior Electrical Designer
Kleinfelder
AB · Edmonton, AB
- Full-time
Proficiency with 3D design software such as CADWorx, or AutoPLANT would be an asset
Added 13 mins ago
AO
System Support Specialist
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Full-time
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on…
Added 13 mins ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As our Junior Specialist, Real Estate Transactions, you provide core operational, analytical and administrative support to the Real Estate Transactions team. Operating with a high degree of…
Added 14 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Communications Specialist enhances the awareness and positioning of the Academy of Translation Medicine (ATM) by leading the development of a communications and engagement strategy.…
Added 14 mins ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access,…
Added 14 mins ago
BG
Barrick - GIS Specialist
Barrick Gold Corporation
Toronto, ON
- Full-time
Barrick is seeking a hands-on GIS Specialist to support mineral exploration teams across Canada and the United States. You will help organize and maintain our ArcGIS Enterprise environment,…
Added 44 mins ago
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Account Representative (Ontario)
PCCA
London, ON
- Full-time
…needs with relevant PCCA products, education, services and…
Added 44 mins ago
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Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
…needs with relevant PCCA products, education, services and…
Added 44 mins ago
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Senior Specialist, Item File (SQL/Python)
Walmart
Mississauga, ON
- Full-time
The Sr. Specialist, Item File is responsible for driving data quality, operational excellence, and process modernization across item lifecycle management and data governance functions. This…
Added 44 mins ago
GI
Mechanical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Coordinate mechanical subcontractors, suppliers, equipment vendors, testing agencies, and specialist service providers to align field activities and resolve issues. Direct supervision of…
Added 44 mins ago
GI
Electrical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
…Canada’s leading construction and infrastructure companies, we support a wide range of complex projects across the country, including heavy civil, industrial, infrastructure, and major…
Added 44 mins ago
AG
Norton Holiday Assisted Sales Brand Ambassador
Acosta Group
AB · Edmonton, AB
- Contract
So, are you Premium's next Computer Software Sales Specialist?
Added 44 mins ago
HI
Project Manager | HRBrain
HRbrain Inc.
Mississauga, ON
- Contract
We are seeking a Project Manager and Principal Agile Delivery Specialist with an unparalleled 30 years of IT experience, including a remarkable 17-year journey within the Telecommunications…
Added 44 mins ago
SB
Information Technology Support Technician
Sharp Brains
Windsor, ON
- $3,500 to $4,400 CAD / month
- Full-time
We are looking for an End User Computing (EUC) Support Specialist to provide Level 1 IT support and assist with end-user account, device, and application management. The ideal candidate…
Added 44 mins ago
FC
Senior Project Logistics Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Ability to work with supply chain and logistics software
Added 44 mins ago
AG
Norton Holiday Assisted Sales Brand Ambassador
Acosta Group
Calgary, AB
- Contract
So, are you Premium's next Computer Software Sales Specialist?
Added 44 mins ago
BT
Staff Accountant, Assurance & Advisory
Baker Tilly Canada
Guelph, ON
- Full-time
Acquire knowledge of support systems, including tax software, computer systems, and firm standards.
Added 59 mins ago
C
Data Annotation Specialist, Safety
Cohere
Remote, Canada
- $45 CAD / hour
- Contract
- Remote
As a Data Annotation Specialist on safety task, you will:
Added 59 mins ago
TC
Abilities Management Specialist
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager of Health, Safety and Wellness, the Abilities Management Specialist is responsible for timely and effective case management, rehabilitation services, and stay at…

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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