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Added 30 mins ago
LM
ADMINISTRTIVE SITE ASSISTANT - LONDON SITE
Laframboise Mechanical Electrical Ltd
London, ON
- Contract
…shaping careers. We specialize in fabrication and construction services, including general contracting services, piping, structural steel, sheet metal, millwrighting, electrical and…
Added 30 mins ago
LG
ADMINISTRTIVE SITE ASSISTANT - LONDON SITE
Laframboise Groupe
London, ON
- Contract
…shaping careers. We specialize in fabrication and construction services, including general contracting services, piping, structural steel, sheet metal, millwrighting, electrical and…
Added 3 hours ago
SS
QHSE & Training Coordinator – Career Opportunity
Survival Systems International New Orleans
AB
- Full-time
We are looking for a QHSE & Training Coordinator to join our team in Singapore. Reporting to the Managing Director, the successful candidate will be responsible for complying with…
Added 3 hours ago
Q
community support worker
Qualicare
Merritt, BC
- $20 to $23 CAD / hour
- Full-time
The Home support worker is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the…
Added 3 hours ago
Q
community support worker
Qualicare
Kamloops, BC
- $19 to $22 CAD / hour
- Part-time
The Home support worker is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the…
Added 4 hours ago
ES
Spa Coordinator
Elite Spa Group
St. Catharines, ON
- Full-time
Role Description The Spa Coordinator is a full-time, on-site role based in St. Catharines, ON. This position is responsible for welcoming guests, managing the front desk, and ensuring a…
Added 4 hours ago
FH
Clinical Counsellor, Reproductive Mental Health Program
Fraser Health Authority
New Westminster, BC
- $44.85 to $56.02 CAD / hour
- Other
In collaboration with the RMH outreach coordinator plans, develops, delivers and evaluates community-based education/training and facilitates discussion groups concerning reproductive…
Added 4 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 4 hours ago
AR
Engage Life Coordinator
Atria Retirement Canada
Victoria, BC
- $18.7 to $22.44 CAD / hour
- Full-time
Career development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunities
Added 6 hours ago
Environment Coordinator
Amrize
Coquitlam, BC
Join Amrize as a Environment Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 8 hours ago
Estimator
State Window Corporation
Vaughan, ON
Communicate with the Bid Coordinator and Business Development Team to gather any necessary information;
Added 9 hours ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…
Added 10 hours ago
Occupational Safety & Health Coordinator
City of Brandon
Brandon, MB
The Occupational Safety and Health Coordinator lead the development and advancement of a positive, proactive safety culture across the corporation by building relationships, engaging…
Added 11 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…partners of Access ALS across Canada. The role is for a Network Coordinator to support the sites both at the ALS Phase 1 group of the CIM of the MUHC RI and the ACCESS ALS clinical trial…
Added 15 hours ago
WB
Uniforms Coordinator
Whistler Blackcomb
Whistler, BC
- Temporary
…discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 15 hours ago
TC
Retail Store Coordinator Full Time - Ancaster
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 16 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 17 hours ago
QK
community support worker
Qualicare, Kamloops
BC · Merritt, BC
- $20 to $23 CAD / hour
- Full-time
The Home support worker is a member of the home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet the…
Added 18 hours ago
MD
VPD Surveillance Student-Student Worker Para Prof Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Part-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 19 hours ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
Regular individual reporting meetings with the Residence Life Coordinator (or designate).
Added 19 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 20 hours ago
PA
Housekeeper/Janitor Float
Penticton and District Society for Community Living
Penticton 1, BC
- $23.8 to $26.39 CAD / hour
- Temporary
Under the direction of the Housing Services or Assisted Living Coordinator, perform routine cleaning of residents' suites.
Added 20 hours ago
TT
Retail Store Coordinator Full Time - Ancaster
The TJX Companies, Inc.
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 21 hours ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
Catholic Social Services is currently seeking one highly organized, detail-oriented, adaptable and service-focused Program Assistants, capable of managing multiple priorities in a dynamic…
Added 21 hours ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…

HighlightTA

Client Success Specialist

London, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

About OSG

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.

We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.

At OSG, we believe safety is not just about meeting requirements - it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.

About the Role

The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.

Key Responsibilities

Client Support

Respond to inbound client contact by phone, email and chat within established service standards.
Resolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.
Provide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.
Answer client questions about OSG training, consulting and online services.

Service Booking and Sales

Book services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.
Identify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.
Proactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.

Retention and Renewal

Make proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.
Onboard clients to OSG services.

Internal Support and Administration

Provide administrative support to the Sales team.
Track client interactions, issues and outcomes in the CRM.
Maintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.
Other duties as assigned.

Qualifications and Experience

Must Haves

Post-secondary diploma or degree, or equivalent practical experience.
Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.
Composure and empathy with frustrated clients, including the ability to de-escalate.
Comfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.
A genuine interest in solving client problems.
Sound judgment on when to resolve, when to escalate, and when to transfer.
Accuracy and attention to detail when booking services and preparing quotes.
Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
Comfort with software tools and a willingness to learn OSG systems.

Nice to Haves

B2B customer-facing experience.
Exposure to CRM software. OSG uses Salesforce.
Familiarity with workplace health and safety training or compliance.
French language skills

No prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within OSG.

This opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.

Connect with us and learn more:

OSG on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Client Success Specialist acts as the primary point of contact to support clients with training, consulting, and online services. Responsibilities include resolving support issues, coordinating service bookings, managing renewals, and maintaining accurate records in the CRM.

Requirements

Candidates must have a post-secondary diploma or degree and experience in a customer-facing role with strong communication skills. Proficiency in software tools and the ability to handle outbound calls and client inquiries are essential.

Skills

Customer support
Relationship building
Communication
Technical support
Troubleshooting
Sales
CRM
Administrative support
Scheduling
De-escalation
Attention to detail
Time management
Client onboarding
Professionalism

Benefits

Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Customer Support
Sales
CRM
Salesforce
Health and Safety
Compliance
Training
Consulting
Onboarding
Technical Support
B2B
Relationship Management
Administrative Support
Regulatory Compliance
Service Booking
Outbound Calling
Client Retention

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