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Added 18 mins ago
Account Executive-Private Client
Axis Insurance
Toronto, ON
$80,000 to $120,000 CAD / year
Full-time
As an Account Executive, Private Client a typical day might include:
Added 18 mins ago
Senior Manager, Commercial Due Diligence & Growth Strategy
Deloitte
Toronto, ON
Full-time
…directly with Partners, Directors, investment professionals, and executive management teams, you will shape investment theses, challenge assumptions, and provide fact-based insights that…
Added 18 mins ago
Senior Project Manager – Rail & Transit
GFT
Toronto, ON
Full-time
Demonstrated success in business development, proposal leadership, and client account management.
Added 19 mins ago
Sales Executive
Buckman
St. Marys, ON · White Court, Alberta
Full-time
Increase share of wallet across accounts within the region through strategic account development and relationship management.
Added 19 mins ago
Sales Executive
Buckman
Trois-Rivières, QC
Full-time
 Increase share of wallet across accounts within the region through strategic account development and relationship management.
Added 19 mins ago
Sales Executive
Buckman
Canada
Full-time
Increase share of wallet across accounts within the region through strategic account development and relationship management.
Added 19 mins ago
Senior Writer and Special Projects Officer
University of Toronto
Toronto, ON
…intended audience, ensuring it is timely and effective taking into account sensitivities of diverse groups of…
Added 19 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
…will also act as a key advisor to senior management on the development of overall policies and long-term goals of the organization. If you have a track record of technology sales success,…
Added 34 mins ago
Medical Director, Oncology Clinical Development - GU
GSK
Mississauga, ON
Full-time
The Medical Director, Oncology Clinical Development - GU (Genitourinary) is the physician within the clinical program team, bringing medical expertise, clinical judgement, and a…
Added 34 mins ago
Producer / Client Executive - Commercial Insurance
BFL CANADA
Brossard, QC
Full-time
10+ years of experience in the insurance industry with a minimum of 5 years in an account manager/executive position.
Added 48 mins ago
CORPORATE TRAVELLER - CUSTOMER SUCCESS MANAGER - MONTREAL, QC
Flight Centre Travel Group Canada
Quebec, QC
Full-time
…solutions. Working with stakeholders from travellers through to executive leadership teams, you'll combine relationship management, strategic consultation, and data-driven insights to…
Added 48 mins ago
Client Partner
Tata Consultancy Services
Calgary, AB
Full-time
…accounts. The ideal candidate will be responsible for developing executive-level client relationships, expanding existing business, identifying new opportunities, and delivering sustainable…
Added 48 mins ago
Partnerships Marketing Manager
Breakthrough Academy
Vancouver, BC
Full-time
2+ years of experience in partnership marketing, strategic partnerships, business development, account management, or customer marketing within a B2B organization.
Added 48 mins ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 1 hour ago
Senior Sales Executive
Delta Hotels and Resorts®
Vancouver, BC
Contract
Added 1 hour ago
Director of Finance and Accounting
Marriott International
Calgary, AB
Contract
Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
Added 1 hour ago
Business Development Representative
Thrivewell Capital
Vancouver, BC
Full-time
- A clear promotion path to Account Executive based on performance
Added 1 hour ago
Enterprise Account Executive 2
Softchoice
Toronto, ON
As Softchoice’s newest Enterprise Account Executive, your job is to create opportunity in a rapidly changing industry, managing and driving sales with portfolio comprised of some of the…
Added 1 hour ago
Client Solutions Executive
Insight Enterprises, Inc.
Montreal, QC
Le Client Solutions Executive est spécialisé dans la vente de solutions logicielles aux comptes situés sur un territoire géographique défini. Les titulaires peuvent aider les responsables…
Added 1 hour ago
Enterprise Hunter Inside Sales Representative
HP
Mississauga, ON
Full-time
The Inside Sales Representative (ISR) partners with the Account Executive (AE) to retain recurring revenue and create new opportunities with existing or new accounts. In this role, you…
Added 1 hour ago
Customs Compliance Manager
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
$105,000 to $120,000 CAD / year
Full-time
Ongoing professional development and growth opportunities
Added 1 hour ago
Account Manager
Longterm Technology Services
London, ON
Full-time
Minimum of 3 years of proven success in a technical sales, solutions consultant, or account executive role, with a preferred focus on manufacturing software, industrial automation, or a…
Added 1 hour ago
Senior Copywriter
Burson
Toronto, ON
Full-time
You’d be supporting our Executive Creative Director in taking ownership of key creative projects and contributing significantly to the overall creative output for the agency.
Added 2 hours ago
Technical Business Development Representative
C-Therm Technologies Ltd.
Fredericton, NB
Full-time
ACCOUNT MANAGER | SALES EXECUTIVE | STRATEGIC PARTNER MANAGER | REGIONAL SALES MANAGER
Added 2 hours ago
Member Engagement and Projects, Alberta Bureau for International Education
SAIT
Calgary, AB
Job classification: P2083 - Business Development Manager

HighlightTA

Customer Success Manager

Remote, Canada

Pay: $52,880 to $66,100 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Certn

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.

We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.

About the Role

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Customer Advocacy and Issue Resolution

Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.

Performance Metrics

Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

Customer Retention and Growth

Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

Key Requirements

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, renewals, and identifying growth opportunities. They will also serve as the primary contact for escalated issues and conduct regular business reviews to ensure customer satisfaction and revenue growth.

Requirements

Candidates should have proven experience in customer success or account management, along with strong analytical and communication skills. A college or university degree is required, and experience with SaaS products or the background check industry is preferred.

Skills

Strategic account management
Customer success
Relationship management
Analytical skills
Problem-solving
Communication
Presentation skills
SaaS
Upselling
Cross-selling
Churn reduction
Business reviews
Hubspot
Customer advocacy
Account planning

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Hubspot
Background Check
Strategic Account Management
Customer Retention
Churn Reduction
Upselling
Cross-selling
Quarterly Business Reviews
Customer Advocacy
Revenue Growth
Remote-first
B2B

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