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Added 10 mins ago
Customer Quality Specialist
Chrysos
Vancouver, BC
Full-time
Reporting to the Customer Quality Manager, the Customer Quality Specialist is responsible for maintaining and growing relationships with customers, ensuring satisfaction and providing an…
Added 10 mins ago
Program Manager
Native Counselling Services of Alberta
Red Deer, AB
$70,000 to $80,000 CAD / year
…dedicated self-motivated individual to fill the position of Program Manager in Red Deer. The individual should have previous management experience and committed to supporting individuals to…
Added 10 mins ago
REGISTERED PRACTICAL NURSE, CASUAL
Lifetimes Limited Partn
Toronto, ON
$30.49 CAD / hour
The Registered Practical Nurse (RPN) reports to the Health and Wellness Manager and is responsible for the day-to-day safety and provision of personal care and services for seniors. By…
Added 10 mins ago
HOUSEKEEPING AIDE, CASUAL
Lifetimes Limited Partn
Toronto, ON
$19.1 CAD / hour
…their well-being directly impacts the lives of those in our…
Added 10 mins ago
DIETARY AIDE, CASUAL
Lifetimes Limited Partn
Toronto, ON
$19.1 CAD / hour
The Dietary Aide reports to the Culinary Services Manager and is expected to demonstrate commitment to resident safety by preparing and/or serving meals directed by the cook for individual…
Added 10 mins ago
COOK, CASUAL - URGENTLY HIRING
Lifetimes Limited Partn
Orillia, ON
$17.6 CAD / hour
The Cook reports to the Culinary Services Manager and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the organization's vision…
Added 10 mins ago
GUEST ATTENDANT, PART-TIME
Lifetimes Limited Partn
Orillia, ON
$17.6 CAD / hour
Part-time
The Guest Attendant reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 10 mins ago
GUEST ATTENDANT, PART-TIME
Lifetimes Limited Partn
Orillia, ON
$17.6 CAD / hour
Part-time
The Guest Attendant reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 10 mins ago
HEALTH CARE AIDE
Lifetimes Limited Partn
Walkerton, ON
$18.31 CAD / hour
Full-time
The Health Care Aide reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 10 mins ago
REGISTERED PRACTICAL NURSE, PART-TIME
Lifetimes Limited Partn
Windsor, ON
$26.43 to $27.61 CAD / hour
Part-time
The Registered Practical Nurse (RPN) reports to the Health and Wellness Manager and is responsible for the day-to-day safety and provision of personal care and services for seniors. By…
Added 10 mins ago
Program Leader, Back on Track
YBC
Abbotsford, BC
Up to $58,633.64 CAD / year
Full-time
A degree or diploma in Child and Youth Care, Social Services, Counselling, Education, Community Services or a related field; equivalent education and experience will also be considered.
Added 25 mins ago
Registered Nurse (N2) - AS6 Medicine Clinical Teaching Unit - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the REGISTERED…
Added 25 mins ago
Support Worker
NHS Tayside
Angus, ON
Internship
…across hospital and community settings to deliver person-centred care closer to…
Added 25 mins ago
Nurse Manager - Medical Unit
pharmacy-pro
Calgary, AB
Full-time
Seeking an experienced Nurse Manager to lead our 40-bed medical unit. Responsibilities include staff supervision, quality improvement initiatives, budget management, and ensuring compliance…
Added 25 mins ago
Branch Manager- EN
RBC
Montreal, QC
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 25 mins ago
Senior Manager, Portfolio Management (Hybrid)
Zebra Technologies
Mississauga, ON
Full-time
…fulfilling career while channeling your skills toward causes you care about - locally and…
Added 25 mins ago
Prep Cook - Part-time
COGIR Real Estate
Leamington, ON
Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 25 mins ago
Housekeeping - Part-time
COGIR Real Estate
Oshawa, ON
Part-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 25 mins ago
Maintenance Assistant - Casual
COGIR Real Estate
Port Perry, ON
Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 26 mins ago
Private Banking Associate (International Private Banking)
RBC
Vancouver, BC
Full-time
Support from your Manager to apply to this role
Added 26 mins ago
COOK/DIETARY AIDE - URGENTLY HIRING
Lifetimes Limited Partn
Niagara Falls, ON
$19.08 to $21.07 CAD / hour
Full-time
The Dietary Aide reports to the Culinary Services Manager and is expected to demonstrate commitment to resident safety by preparing and/or serving meals directed by the cook for individual…
Added 26 mins ago
Operations Training Advisor
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Sr. Manager, Training & Business Solutions the Operations Training Advisor is an intermediate role responsible for supporting the development and execution of targeted…
Added 26 mins ago
Feedlot Technician
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Feedlot Solutions, the Feedlot Technician is responsible for the service and maintenance, programming, emergency response on call repairs and the required product…
Added 26 mins ago
Real Estate Development - Procurement Opportunities
Aritzia
Vancouver, BC
Full-time
The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
Added 41 mins ago
IPAC Manager - Full Time (FT) - Mapleview
Extendicare
London, ON · LTC - Mapleview (Northern Ave.)
Full-time
Infection Prevention and Control (IPAC) Manager – Extendicare

HighlightTA

Customer Success Manager

Remote, Canada

Pay: $52,880 to $66,100 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Certn

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.

We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.

About the Role

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Customer Advocacy and Issue Resolution

Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.

Performance Metrics

Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

Customer Retention and Growth

Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

Key Requirements

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, renewals, and identifying growth opportunities. They will also serve as the primary contact for escalated issues and conduct regular business reviews to ensure customer satisfaction and revenue growth.

Requirements

Candidates should have proven experience in customer success or account management, along with strong analytical and communication skills. A college or university degree is required, and experience with SaaS products or the background check industry is preferred.

Skills

Strategic account management
Customer success
Relationship management
Analytical skills
Problem-solving
Communication
Presentation skills
SaaS
Upselling
Cross-selling
Churn reduction
Business reviews
Hubspot
Customer advocacy
Account planning

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Hubspot
Background Check
Strategic Account Management
Customer Retention
Churn Reduction
Upselling
Cross-selling
Quarterly Business Reviews
Customer Advocacy
Revenue Growth
Remote-first
B2B

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