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Added 13 mins ago
Sales Account Manager
InfinitDrones
Woodbridge, ON
Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Woodbridge, ON. This role is responsible for managing and growing a portfolio of customer accounts, building…
Added 28 mins ago
Senior Account Manager
Tiller Digital
Calgary, AB
Full-time
SENIOR ACCOUNT MANAGER | Full-time, permanent
Added 1 hour ago
Outside Sales Specialist
FASTSIGNS Parker/Castle Rock
London, ON
Full-time
Serve as a backup for answering the phone when the Franchisee, manager, and sales/service employees are occupied with other customers.
Added 1 hour ago
Full-Time Assistant Manager
Emplo Inc.
Ottawa, ON
Full-time
We’re on the search for a Full-Time Assistant Manager that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with regards to…
Added 2 hours ago
Senior Account Executive - Direct Mail
Multinational Corporation
Mississauga, ON
Full-time
…enterprise accounts to manage, support, and grow, backed by full internal production…
Added 2 hours ago
Food Service Supervisor Full Time
Compass Group Canada
St. Marys, ON
Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 2 hours ago
Traveling Merchandiser
PFG | Performance Good Group
Calgary, AB
Full-Time, Monday to Friday, 8AM to 5PM (May vary based on business needs)
Added 2 hours ago
Assistant Manager
LensCrafters
Vancouver, BC
Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 2 hours ago
Business development specialists – Orthopedic Bracing & Compression Products
Physio Supplies Canada
Mississauga, ON
Full-time
We are expanding SPORLASTIC’s presence in Canada and are looking for a driven Territory Manager for Eastern Ontario to grow the territory while supporting and developing our existing…
Added 2 hours ago
Studio Production Assistant- Internal Applicants Only
Pinewood Group Limited
Pinewood, ON
Full-time
Coordinating sales enquiries through public channels (calls, emails) filtering those of particular interest to the Studio Production Manager and being the first responder for certain…
Added 2 hours ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 2 hours ago
Manager Sales & Commercial Operations (MB & SK)
Women of the Vine & Spirits
Regina, SK
Full-time
As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes…
Added 2 hours ago
Operations Manager, Stores
sephora.com
Toronto, ON
Full-time
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
Added 3 hours ago
Regional Sales Representative
Work in Middlesex
Strathroy, ON
Full-time
This is not a transactional sales role. Reporting to the Sales Manager, you will own your territory end-to-end shaping strategy, leading opportunities, and positioning yourself as a trusted…
Added 5 hours ago
Project Advisor, Digital Printing -Vancouver Downtown
TPH
Vancouver, BC
Full-time
The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then…
Added 5 hours ago
Developing Investment Advisor
TD
Halifax, NS
Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 5 hours ago
Office + Sales Coordinator
Alera Skin Care Products Inc.
Vancouver, BC
Full-time
Send tracking numbers to customers and to the assigned sales representative on the day a shipment leaves - every time, without being prompted
Added 5 hours ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
Other
HUGO BOSS Canada, Inc. | Calgary | Canada | Full-time | P2
Added 5 hours ago
Full Stack Engineer, Developer & End User Experience Platform
Stripe
Toronto, ON
Full-time
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary…
Added 5 hours ago
Front of House - Service Co-ordinator
Northland Properties
Vernon, BC
…and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest…
Added 5 hours ago
Customer Success Manager
CDW
Toronto, ON · Mississauga, ON · AB · BC
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to…
Added 6 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 6 hours ago
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Sudbury, ON · Greater Sudbury, ON
Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 6 hours ago
Assistant Location Manger
Service Corporation International
Hamilton, ON
Full-time
As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the…
Added 6 hours ago
Continuous Improvement Lead
Saputo Inc.
Edmonton, AB
Full-time
The CI Site Lead reports directly to the Edmonton Plant Manager. The CI Site Lead must continually challenge and support the Alberta sites to ensure that the Saputo Operation Excellence…

HighlightTA

Customer Success Manager

Remote, Canada

Pay: $52,880 to $66,100 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Certn

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.

We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.

About the Role

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Customer Advocacy and Issue Resolution

Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.

Performance Metrics

Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

Customer Retention and Growth

Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

Key Requirements

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, renewals, and identifying growth opportunities. They will also serve as the primary contact for escalated issues and conduct regular business reviews to ensure customer satisfaction and revenue growth.

Requirements

Candidates should have proven experience in customer success or account management, along with strong analytical and communication skills. A college or university degree is required, and experience with SaaS products or the background check industry is preferred.

Skills

Strategic account management
Customer success
Relationship management
Analytical skills
Problem-solving
Communication
Presentation skills
SaaS
Upselling
Cross-selling
Churn reduction
Business reviews
Hubspot
Customer advocacy
Account planning

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Hubspot
Background Check
Strategic Account Management
Customer Retention
Churn Reduction
Upselling
Cross-selling
Quarterly Business Reviews
Customer Advocacy
Revenue Growth
Remote-first
B2B

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