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Added 5 mins ago
Manager Sales & Commercial Operations (MB & SK)
Women of the Vine & Spirits
Regina, SK
Full-time
Manage and coach a team of Provincial Sales Managers, Field Sales Managers, Trade Development Managers, Key Account Managers, Territory Managers and Trade Development Coordinators to drive…
Added 1 hour ago
Recruiter
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
Full-time
…expert, and by delivering an exceptional candidate and hiring manager experience. This is an exciting opportunity to apply your passion for science and relationship-building skills in a…
Added 1 hour ago
Sales Manager - Compact Construction Equipment
Brandt Group of Companies
Saskatoon, SK
Full-time
The Sales Manager is responsible for leading equipment sales strategy, team development and territory performance. This position is responsible for driving revenue growth and profitability…
Added 2 hours ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 2 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 2 hours ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager role will drive sales of Ditch Witch trenchers/plows, mini-skid steers, vac trailers and directional drills, along with Morbark brush chippers and Rayco stump…
Added 2 hours ago
Territory Manager - Material Handling
Brandt Group of Companies
Bedford, NS
Full-time
The Territory Manager – Material Handling role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the goal of…
Added 2 hours ago
Territory Manager - Construction & Survey (Northern Ontario)
Brandt Group of Companies
Sudbury, ON · Lively, ON
Full-time
The Territory Manager - Construction and Survey is responsible for prospecting and developing new business opportunities, as well as maintaining and growing existing customer business. You…
Added 2 hours ago
Sales Manager
Brandt Group of Companies
Calgary, AB
Full-time
The Sales Manager is responsible for leading equipment sales strategy, team development and territory performance. This position is responsible for driving revenue growth and profitability…
Added 2 hours ago
Account Manager
Fersa
Toronto, ON · Greater Toronto Area, Canada
Full-time
Fersa is seeking a highly motivated and results-driven Account Manager - Canada to lead the growth and development of our Canadian market. This role will be responsible for managing…
Added 2 hours ago
Office + Sales Coordinator
Alera Skin Care Products Inc.
Vancouver, BC
Full-time
On the Sales Coordination side, the role supports the sales team from order submission through fulfillment. This includes coordinating order documentation, ensuring customers receive…
Added 2 hours ago
Sales Manager
Union Tractor Ltd.
Nisku, AB
Full-time
The Director of Sales sets the overall commercial strategy, market priorities and growth objectives. The Sales Manager turns that strategy into action through coaching, account planning,…
Added 3 hours ago
Customer Success Manager
CDW
Toronto, ON · Mississauga, ON · AB · BC
Full-time
…stakeholders and drive meaningful outcomes. The CSM plays a key role in delivering a consistent, end-to-end experience across Sales, Professional Services, Managed Services, and…
Added 3 hours ago
Business Development Manager
CDW
Toronto, ON
Full-time
The Partner Business Development Manager (BDM) drives revenue growth by generating pipeline, accelerating solution sales, and executing strategic partner initiatives inside CDW. Acting as a…
Added 3 hours ago
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck
Hamilton, ON · Barrie, ON · Kingston, ON · London, ON · Toronto, ON · Kirkland, QC · Pointe-Claire, QC · Montreal, QC · Sherbrooke, QC · Penticton, BC · Edmonton, AB · Calgary, AB
Full-time
Added 3 hours ago
Customer Service Account Manager
Molex
Toronto, ON
Full-time
As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue…
Added 3 hours ago
Manager - Area Sales
Decisive Farming by TELUS Agriculture
Toronto, ON
Full-time
We are looking for you to join us as a Manager - Area Sales, hunter focused business development leader. You will lead a team of dynamic outbound cold calling Account Specialists. This is…
Added 4 hours ago
Territory Manager - Fredericton
Brandt Group of Companies
Hanwell, NB
Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 4 hours ago
Territory Manager - Material Handling
Brandt Group of Companies
Peterborough, ON
Full-time
Brandt is currently looking for a Territory Manager - Material Handling in our Peterborough location. The Territory Manager will be responsible for the implementation and achievement of all…
Added 4 hours ago
Sales Coordinator - Mississauga, ON
Indigo Natural Products Management
Mississauga, ON
Full-time
As Sales Coordinator, you will provide day-to-day support to our Natural Channel Sales Team, helping to keep sales activities, administration, reporting, and key projects organized and…
Added 5 hours ago
Account Executive
Marcus Evans Group
Montreal, QC
Full-time
We are searching for an Account Executive to develop new accounts and manage client relationships. A successful candidate will develop into a Senior Account Executive and then Sales Manager…
Added 5 hours ago
Sales Manager
Brandt Group of Companies
Mississauga, ON
Full-time
The Sales Manager is responsible for leading equipment sales strategy, team development and territory performance. This position is responsible for driving revenue growth and profitability…
Added 5 hours ago
Account Manager, LCUR
Trane Technologies
Laval, QC
Full-time
TRANE is hiring an experienced Light Commercial Unitary Replacement (LCUR) HVAC Equipment Account Manager for our Montreal area market!
Added 5 hours ago
Territory Manager-Survey
Brandt Group of Companies
Laval, QC
Full-time
The Territory Manager - Construction is responsible for prospecting and developing new business opportunities, as well as maintaining and growing existing customer business. You would be in…
Added 5 hours ago
Territory Manager - Material Handling
Brandt Group of Companies
Brossard, QC
Full-time
The Territory Manager – Material Handling role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the goal of…

HighlightTA

Customer Success Manager

Remote, Canada

Pay: $52,880 to $66,100 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Certn

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.

We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.

About the Role

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Customer Advocacy and Issue Resolution

Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.

Performance Metrics

Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

Customer Retention and Growth

Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

Key Requirements

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, renewals, and identifying growth opportunities. They will also serve as the primary contact for escalated issues and conduct regular business reviews to ensure customer satisfaction and revenue growth.

Requirements

Candidates should have proven experience in customer success or account management, along with strong analytical and communication skills. A college or university degree is required, and experience with SaaS products or the background check industry is preferred.

Skills

Strategic account management
Customer success
Relationship management
Analytical skills
Problem-solving
Communication
Presentation skills
SaaS
Upselling
Cross-selling
Churn reduction
Business reviews
Hubspot
Customer advocacy
Account planning

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Hubspot
Background Check
Strategic Account Management
Customer Retention
Churn Reduction
Upselling
Cross-selling
Quarterly Business Reviews
Customer Advocacy
Revenue Growth
Remote-first
B2B

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