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Added 9 mins ago
Channel Sales Manager
Amaircare
Mississauga, ON
Full-time
The Channel Sales Manager will be responsible for developing and growing Amaircare's dealer and distribution network, helping them succeed, identifying growth opportunities, and maximizing…
Added 9 mins ago
Senior Personal Banker - Investing - Ste Dorothée, Laval (Full-time, 37.5h/week)
TD
Laval, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 9 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 10 mins ago
Senior Manager, Strategic Initiatives - Toronto, ON
Scotiabank
Toronto, ON
Reporting to the Practice Excellence Vice President, the Senior Manager will work closely to lead and manage the strategy, foster team culture, and enable collective deliverables. The role…
Added 10 mins ago
Client Relationship Manager, Commercial Banking - Victoria
Scotiabank
Victoria, BC
As a Client Relationship Manager (CRM) within Canadian Commercial Banking at Scotiabank, you will play a key role in supporting the success of Canadian businesses in the growth segment with…
Added 10 mins ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Montreal, QC
Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 10 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury
Vancouver, BC
…training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer…
Added 10 mins ago
Sales & Artistry Executive - Calgary/Vancouver
Charlotte Tilbury
Calgary, AB
…training, retailer relationships, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer…
Added 10 mins ago
Branch Manager
HUB International
Kamloops, BC
Full-time
…to grow the business while simultaneously investing in the development and success of others? If so, this is the CAREER for…
Added 24 mins ago
Sales Development Representative
Aerotek
Langley (District), BC · Langley, BC
Full-time
The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sales, including prospecting, client engagement, req qualification…
Added 24 mins ago
Relationship Manager, Business Markets- EN
RBC
Saguenay, QC
Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 24 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
PE · Prince Edward Island, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 24 mins ago
Territory Manager
UAP Inc.
AB · Edmonton, AB
Full-time
This Territory Manager position is a regular full-time position and is located in Edmonton, AB.
Added 24 mins ago
Sales Manager
The Atlas° Hotel
Regina, SK
$45,000 to $60,000 CAD / year
Full-time
Proven track record in client retention and new business development.
Added 24 mins ago
Bilingual Client and Office Administrator - Montreal
Maplesoft Group, an SEB Company
Ottawa, ON
Contract
Liaise with the Office Manager in Mississauga regarding administrative activities
Added 24 mins ago
Hybrid Account Specialists - Toronto
OSL Retail Services
Toronto, ON
Full-time
Ongoing coaching, learning, and development opportunities
Added 24 mins ago
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
Allergan Aesthetics, an AbbVie Company
Quebec, QC
Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 24 mins ago
Admissions Officer, Office of the Registrar
University of Calgary
Calgary, AB
Full-time
As a member of this team, the Admissions Officer reports to the Manager, Transfer and International Admissions and will have an impact on meeting institutional enrollment goals. Efficient…
Added 24 mins ago
Supervisor, Communications Designer
Initiative
Toronto, ON
Full-time
…oriented. Strong learning agility, with a passion for continuous development. Excellent communication skills (both written and verbal). Highly developed organizational skills with a strong…
Added 24 mins ago
Account Manager
Trane Technologies
Burnaby, BC
Full-time
Trane Technologies is hiring a Senior Services Account Manager in Burnaby, BC. As a Senior Services Account Manager, you will join Trane’s best-in-class Commercial HVAC team. This is an…
Added 24 mins ago
Procurement Category Manager - Store Development & Facilities
lululemon
Vancouver, BC
Full-time
Reporting to the Procurement, Director – Store Development & Facilities, the Procurement Category Manager partners with stakeholders to advance their business goals and priorities. You will…
Added 24 mins ago
Associate, Automated Execution Group
TD Securities
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 25 mins ago
Supervisor, Service Burlington
City of Burlington
SIMS Square
Full-time
Reporting to the Manager, Customer Experience, this position is responsible for the management and supervision of the City's Consolidated Contact Centre, which delivers front line customer…
Added 25 mins ago
Financial Service Representative - LendDirect Office 1585
LendDirect
Red Deer, AB
Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 25 mins ago
Représentant-e interne - Montréal
Benjamin Moore & Co
Montreal, QC · Saint-Laurent, QC
Other
…enjoy a competitive and well-rounded benefits package, career development options, business resource groups, and opportunities to come together and connect with colleagues. We facilitate…

HighlightTA

Customer Success Manager

Remote, Canada

Pay: $52,880 to $66,100 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

About Certn

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company.

We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together.

About the Role

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

Key Responsibilities

Strategic Account Management

Develop and execute account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
Find upsell, cross sell, and expansion opportunities and win additional business
Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Customer Advocacy and Issue Resolution

Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Collaborate with stakeholders across all departments to solve complex customer issues.
Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.

Performance Metrics

Conduct an average of 5-8 proactive meetings per week with your book of business
Document and utilize Hubspot to track customer interactions.
Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.

Customer Retention and Growth

Implement strategies to reduce churn and enhance loyalty.
Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction.

Key Requirements

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement.
Showcased effectiveness in strategic account management.
Adept analytical and problem-solving skills.
Effective communication and presentation abilities.
Experience advocating for customers at an executive level within the organization.
Demonstrated ability to collaborate effectively with various departments for overall business success.
Demonstrated success in driving customer growth through expansion initiatives.
Working experience with SaaS products and the background check industry (preferred).
Certifications in customer success or customer support (preferred).
College or university degree or equivalent work experience.
Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We're customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn
HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing the full customer lifecycle, including onboarding, renewals, and identifying growth opportunities. They will also serve as the primary contact for escalated issues and conduct regular business reviews to ensure customer satisfaction and revenue growth.

Requirements

Candidates should have proven experience in customer success or account management, along with strong analytical and communication skills. A college or university degree is required, and experience with SaaS products or the background check industry is preferred.

Skills

Strategic account management
Customer success
Relationship management
Analytical skills
Problem-solving
Communication
Presentation skills
SaaS
Upselling
Cross-selling
Churn reduction
Business reviews
Hubspot
Customer advocacy
Account planning

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Hubspot
Background Check
Strategic Account Management
Customer Retention
Churn Reduction
Upselling
Cross-selling
Quarterly Business Reviews
Customer Advocacy
Revenue Growth
Remote-first
B2B

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