Jobs in Canada

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Added 2 mins ago
OF
Director of Finance
Osborne Financial Search
Mississauga, ON
- Full-time
Build profitability reporting by product, customer, channel and region to support pricing and commercial decisions.
Added 2 mins ago
CI
Account Manager
Cowan Insurance Group
Brantford, ON
- Full-time
You will respond and provide guidance and advice to policyholders through customer calls and emails inquiries
Added 2 mins ago
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General Repair Technician III
BGIS
Ottawa, ON
- Full-time
Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Added 2 mins ago
BM
Freelance Makeup Artist – Beauty Ambassador
Brand Momentum
Oshawa, ON
- $20 to $25 CAD / hour
- Part-time
Are you a Makeup Artist with a passion for beauty, skincare, and customer connection?
Added 2 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Sarnia, ON
- $18 to $18.5 CAD / hour
- Part-time
- Contract
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 2 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Regina, SK
- $18 CAD / hour
- Part-time
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 2 mins ago
Health and Safety Coordinator
VCNA
Toronto, ON
As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are…
Added 2 mins ago
Licensed Store Manager - For Eyes #R115 Calgary, AB
EssilorLuxottica Group
Calgary, AB
The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the…
Added 2 mins ago
E
Laboratory Technician, Chemical Manufacturing
Ecolab
Mississauga, ON · CAN-Mississauga Plant
- Full-time
A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our…
Added 2 mins ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Approximately 5+ years of progressive accounting, financial reporting, audit or related finance experience.
Added 2 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.
Added 17 mins ago
Facility Assistant II
Bunge
Stanley, MB
…in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based…
Added 17 mins ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
This role bridges customer operations, engineering, product management, and deployment teams to design scalable AMR systems that solve real-world material handling and automation…
Added 17 mins ago
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Specialist CNC Program & Operator
MDA
Brampton, ON
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 17 mins ago
YH
Registered Practical Nurse (Temporary Part-Time, Evening Shift)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Registered Practical Nurse (Evening Shift) - Temporary part-time for approximately 3 months, with possibility of extension · Ability to work permanent evening shifts, including weekends and short shifts
Added 17 mins ago
YH
Home Support Worker (OPSEU)-GTA
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 17 mins ago
YH
Registered Practical Nurse (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 17 mins ago
BR
Portier / Doorman
BGO Real Estate
Montreal, QC
- Full-time
Une expérience préalable dans un service à la clientèle, l'hôtellerie, la conciergerie ou un immeuble résidentiel est préférable.
Added 17 mins ago
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Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned…
Added 17 mins ago
CC
Retail Shift Leader
Canna Cabana
St. Thomas, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 17 mins ago
UI
Product Manager
UAP Inc.
Burnaby, BC · Scarborough, Ontario
- Full-time
…forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000…
Added 17 mins ago
Director, Sales Operations
Molson Coors
Toronto, ON
…the Canadian business's annual objectives. As the operational leader for the Canadian business, you will ensure customer demand, product availability, and commercial priorities remain…
Added 17 mins ago
GD
Mechanical Engineer, Design
General Dynamics Missions System International
Calgary, AB
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…
Added 32 mins ago
RN
Automation Team Lead
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
Conduct meeting with site leader to discuss open issues, progress and align on priority and timeline for planned work.
Added 32 mins ago
GD
Mechanical Engineer, Design
General Dynamics Mission Systems–Canada
Calgary, AB
- $77,000 to $93,000 CAD / year
- Full-time
Support the Mechanical Engineering Team Lead and Program Manager in achieving project objectives and meeting DND customer delivery requirements in accordance with GDMS-C processes and…

HighlightTA

Director, Customer Success

Remote, Canada

Remote

$184,714 to $225,762 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $184,714 to $225,762 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

About Zipline

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees, from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

About the Role

As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned Customer Success leader who combines strategic thinking with hands-on execution and thrives in a fast-paced, evolving environment.

Reporting to the VP, Customer Success, you’ll lead our Account Management function, owning customer retention, renewals, and expansion outcomes across a portfolio of enterprise customers, including some of the world’s most recognized retail brands. Zipline operates a high-touch customer success model, where building deep, trusted relationships and delivering measurable value are essential.

As we continue to grow globally, you’ll help evolve our team structure, processes, and ways of working to support scale. You’ll be a trusted partner to cross-functional leaders and play an important role in developing a high-performing team that consistently delivers exceptional customer outcomes.

What You’ll Do

Lead Account Management and Drive Customer Growth

Lead and develop the Account Management team, fostering strong customer relationships and a culture of accountability and continuous improvement.
Own retention, renewal, and expansion outcomes, ensuring customers realize ongoing value from Zipline.
Maintain visibility into customer health, proactively addressing risks and identifying opportunities for growth.

Build and Scale Customer Success Operations

Partner with the VP, Customer Success to evolve team structures, customer coverage models, and operational processes as the business grows.
Lead organizational and operational changes that improve efficiency, team effectiveness, and the customer experience.
Champion the adoption of AI, automation, and emerging technologies to streamline workflows, improve team capacity, and enhance customer outcomes.

Drive Cross-Functional Collaboration

Partner closely with Sales, Product, RevOps, and other teams to represent customer needs and align business priorities.
Act as a trusted decision-maker, navigating complex challenges and driving solutions with autonomy and sound judgment.
Support the evolution of our global Customer Success operations, ensuring customers receive consistent, high-quality service across regions.

Develop and Inspire Your Team

Coach and develop Account Management leaders and team members, building a culture of ownership, collaboration, and high performance.
Identify opportunities for professional growth, succession planning, and continuous team development.
Lead confidently through change, keeping teams engaged, aligned, and focused on delivering results.

What We Look For

Must-Haves

Significant leadership experience in enterprise SaaS Customer Success or Account Management, including experience managing managers.
Proven success driving customer retention, renewals, and expansion revenue within a high-touch enterprise customer model.
Experience leading and scaling global or multi-region teams, including navigating organizational change and evolving customer coverage models.
Strong commercial acumen, with the ability to balance customer relationships, business priorities, and revenue outcomes.
Demonstrated ability to develop high-performing teams, influence cross-functional stakeholders, and make decisions independently.
Experience operating in a scaling SaaS organization, ideally within the $30M to $100M ARR range.
Comfort collaborating across global time zones, particularly with teams and customers in North America and Europe.

Nice-to-Haves

Experience working alongside customer support or technical support functions.
Background in retail technology or familiarity with retail store operations.
Familiarity with Customer Success and CRM platforms such as Gainsight, Catalyst, or Salesforce.
Experience leveraging AI or automation to improve Customer Success operations.

What Success Looks Like

You’ll build a high-performing Account Management function that consistently delivers strong customer retention, meaningful expansion revenue, and exceptional customer satisfaction. Your team will operate with clarity and accountability, customer relationships will deepen, and you’ll be recognized as a trusted leader who can navigate complexity, drive change, and help Zipline scale successfully.

This role may require up to 25% travel.

Compensation

At Zipline, we’re committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Canada of $184,714 CAD to $225,762 CAD. The broad salary ranges reflect the growth someone will experience in the role, from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the Canadian band is $184,714 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company.

At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.

Our salary ranges are determined by market, factoring in our revenue and employee size and paying competitively. In higher cost of living markets, we apply 5 to 10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflect the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.

Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you’d like about compensation during the interview process to ensure clarity and confidence.

What’s in it for You

Remote-first culture: Join a high performing, fully remote team and work where you’re comfortable.
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them, whether it’s a long weekend or a well-deserved vacation. We’ll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you’ve been with us for five years? You’ll earn a fully paid one-month sabbatical to truly unplug and reflect. We call it a thank-you for your impact and dedication.
Benefits: World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about how we work?

We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe, collaborating, innovating, and having a blast along the way.

Zipliners work from all over: vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.

Even though we’re distributed, we make space to connect, whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re considering being a part of it.

How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.

Connect with us and learn more:
Zipline on Linkedin
HighlightTA on LinkedIn

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Director of Customer Success will lead the Account Management function to drive retention, renewals, and expansion across a portfolio of enterprise customers. They will also evolve team structures and operational processes to support global scale while fostering a high-performing, collaborative culture.

Requirements

Candidates must have significant leadership experience in enterprise SaaS Customer Success or Account Management, including managing managers. Proven success in driving retention and expansion revenue within a high-touch model is essential.

Skills

Customer success leadership
Account management
SaaS
Retention strategy
Renewal management
Expansion revenue
Team leadership
Strategic planning
Operational scaling
Cross-functional collaboration
Change management
AI adoption
Commercial acumen
Global team management

Benefits

Medical insurance
Dental insurance
Vision insurance
Stock options
Flexible time off
Monthly coffee-shop stipend
Paid sabbatical
Annual company off-sites
Paid volunteer days
Unlimited Udemy Business access

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Enterprise
Retention
Renewals
Expansion
Gainsight
Catalyst
Salesforce
AI
Automation
Retail Technology
Leadership
Operations
Global Teams
Commercial Acumen
Strategic Thinking
Cross-functional
Remote-first

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Work requirements

Jobs in Canada