Jobs in Canada

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Added 22 mins ago
EI
Manager, Project Delivery
Edmonton International Airport (YEG)
Edmonton, AB
- Full-time
…considers professional development, specialty training, and career growth among its top priorities to expand team member skillset and continue evolving as new technology and ideas…
Added 22 mins ago
ML
Executive Director
Muskoka Lakes Chamber of Commerce
Bala, ON
- Other
Role Description The Executive Director is responsible for the day-to-day leadership and management of the Muskoka Lakes Chamber of Commerce. This role based is in Bala, ON, overseeing…
Added 51 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 51 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 51 mins ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
Raising The Village is building a Growth function capable of supporting a much larger and more diversified philanthropic portfolio. The Director, Growth Operations & Strategy will lead the…
Added 1 hour ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 1 hour ago
A
Area Construction Manager - NPI (Minerals & Metals)
Ausenco
Burnaby, BC
- Full-time
…innovative, value-add consulting studies, project delivery, asset operations and maintenance solutions to the mining & metals, oil & gas, and industrial…
Added 2 hours ago
Vice President, Sales & Marketing
ASSA ABLOY
Montreal, QC · Lachine, Queb
Reporting to the President, Direct Business Canada, you’ll directly lead the Sales Directors and Director, Marketing, setting clear priorities and accountability for results. You’ll partner…
Added 2 hours ago
Director, Deal Desk
Varicent
Vancouver, BC
As Director, Deal Desk, you will lead and scale Varicent's Deal Desk function, serving as the central authority for deal governance, pricing operations, quote-to-booking processes, and…
Added 2 hours ago
GS
Financial Analyst
Groupe Somavrac
Oakville, ON
- $80,000 to $100,000 CAD / year
- Full-time
Driven by strong, principled leadership, Groupe Somavrac has demonstrated sustained growth since its inception. Innovation, strategic investments, and technology form the foundation of its…
Added 3 hours ago
LH
Medical Office Admin
Lifemark Health Group
Kelowna, BC
- $19 to $24 CAD / hour
- Full-time
…maintaining accurate medical records, and ensuring smooth clinic operations. This includes providing exceptional customer service to patients, staff, funders, and external partners, while…
Added 3 hours ago
Director,Global Procurement Excellence
Apotex
Toronto, ON · North York, ON
Develop business relevant operations, systems, and analytics strategies for global procurement performance, and to contribute to recommendations on procurement optimization including but…
Added 3 hours ago
SV
Director of Nursing Care - LTC
Schlegel Villages
Milton, ON
- Full-time
The Village of Ridgeview Court has an exciting opportunity for a Director of Nursing Care to join their team.
Added 3 hours ago
SD
Director of Instruction
School District 51 Boundary
Grand Forks, BC
- Full-time
Reporting to the Superintendent of Schools, the Director of Instruction is a key member of the District leadership team and has key responsibilities in advancing the vision, strategic plan,…
Added 3 hours ago
PA
Vice President of Sales
Permasearch, a TPI Company
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $200,000 CAD / year
- Full-time
…entrepreneurial and results-driven sales leader to spearhead commercial growth across their multi-site…
Added 3 hours ago
OT
Manager, Finance Data Analytics & Insights
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…analytical tool initiatives. In conjunction with the Managing Director and/or Senior Manager, actively work on DA&I initiatives and coordinate with Finance teams and other…
Added 3 hours ago
Manager, Project Delivery
Edmonton Regional Airport Authority
Nisku, AB
…considers professional development, specialty training, and career growth among its top priorities to expand team member skillset and continue evolving as new technology and ideas…
Added 3 hours ago
C
Director Supply Chain Strategy
Ciena
Ottawa, ON
- Full-time
…opportunities, meaningful work, and flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that…
Added 3 hours ago
OF
Director of Finance
Osborne Financial Search
Mississauga, ON
- Full-time
The Director of Finance will lead the finance function, sit on the leadership team and report directly to the Managing Director. The owners want to hand over day-to-day financial oversight,…
Added 3 hours ago
BE
Operations Assistant
Bluestar Equity
Barrie, ON
- $50,000 to $55,000 CAD / year
- Full-time
We are seeking a highly organized, proactive, and detail-oriented Operations Assistant to provide direct administrative and operational support to the Director of Operations.
Added 4 hours ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned…
Added 4 hours ago
Director, Sales Operations
Molson Coors
Toronto, ON
In the role of Director, Sales Operations, working in Toronto, Ontario, you will be part of the Canadian Commercial Leadership Team. You will lead the strategic alignment of sales…
Added 4 hours ago
A
Security Transformation Associate Director
Accenture
Vancouver, BC
- Full-time
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
Added 4 hours ago
CI
Administrative Assistant - Professional Development and Events
Catholic Independent Schools Vancouver Archdiocese (CISVA)
Vancouver, BC
- Full-time
…in partnership with home and parish, our schools foster the growth of responsible citizens who will live, celebrate, and proclaim their…
Added 4 hours ago
M
Senior Director, Database & Operations
McKesson
Mississauga, ON
- Full-time
The Sr. Director (M5) leads major divisional functions or corporate sub‑functions, providing enterprise‑level strategic direction, long‑range planning, and operational leadership across…

HighlightTA

Director, Customer Success

Remote, Canada

Remote

$184,714 to $225,762 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $184,714 to $225,762 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

About Zipline

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees, from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

About the Role

As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned Customer Success leader who combines strategic thinking with hands-on execution and thrives in a fast-paced, evolving environment.

Reporting to the VP, Customer Success, you’ll lead our Account Management function, owning customer retention, renewals, and expansion outcomes across a portfolio of enterprise customers, including some of the world’s most recognized retail brands. Zipline operates a high-touch customer success model, where building deep, trusted relationships and delivering measurable value are essential.

As we continue to grow globally, you’ll help evolve our team structure, processes, and ways of working to support scale. You’ll be a trusted partner to cross-functional leaders and play an important role in developing a high-performing team that consistently delivers exceptional customer outcomes.

What You’ll Do

Lead Account Management and Drive Customer Growth

Lead and develop the Account Management team, fostering strong customer relationships and a culture of accountability and continuous improvement.
Own retention, renewal, and expansion outcomes, ensuring customers realize ongoing value from Zipline.
Maintain visibility into customer health, proactively addressing risks and identifying opportunities for growth.

Build and Scale Customer Success Operations

Partner with the VP, Customer Success to evolve team structures, customer coverage models, and operational processes as the business grows.
Lead organizational and operational changes that improve efficiency, team effectiveness, and the customer experience.
Champion the adoption of AI, automation, and emerging technologies to streamline workflows, improve team capacity, and enhance customer outcomes.

Drive Cross-Functional Collaboration

Partner closely with Sales, Product, RevOps, and other teams to represent customer needs and align business priorities.
Act as a trusted decision-maker, navigating complex challenges and driving solutions with autonomy and sound judgment.
Support the evolution of our global Customer Success operations, ensuring customers receive consistent, high-quality service across regions.

Develop and Inspire Your Team

Coach and develop Account Management leaders and team members, building a culture of ownership, collaboration, and high performance.
Identify opportunities for professional growth, succession planning, and continuous team development.
Lead confidently through change, keeping teams engaged, aligned, and focused on delivering results.

What We Look For

Must-Haves

Significant leadership experience in enterprise SaaS Customer Success or Account Management, including experience managing managers.
Proven success driving customer retention, renewals, and expansion revenue within a high-touch enterprise customer model.
Experience leading and scaling global or multi-region teams, including navigating organizational change and evolving customer coverage models.
Strong commercial acumen, with the ability to balance customer relationships, business priorities, and revenue outcomes.
Demonstrated ability to develop high-performing teams, influence cross-functional stakeholders, and make decisions independently.
Experience operating in a scaling SaaS organization, ideally within the $30M to $100M ARR range.
Comfort collaborating across global time zones, particularly with teams and customers in North America and Europe.

Nice-to-Haves

Experience working alongside customer support or technical support functions.
Background in retail technology or familiarity with retail store operations.
Familiarity with Customer Success and CRM platforms such as Gainsight, Catalyst, or Salesforce.
Experience leveraging AI or automation to improve Customer Success operations.

What Success Looks Like

You’ll build a high-performing Account Management function that consistently delivers strong customer retention, meaningful expansion revenue, and exceptional customer satisfaction. Your team will operate with clarity and accountability, customer relationships will deepen, and you’ll be recognized as a trusted leader who can navigate complexity, drive change, and help Zipline scale successfully.

This role may require up to 25% travel.

Compensation

At Zipline, we’re committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Canada of $184,714 CAD to $225,762 CAD. The broad salary ranges reflect the growth someone will experience in the role, from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the Canadian band is $184,714 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company.

At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.

Our salary ranges are determined by market, factoring in our revenue and employee size and paying competitively. In higher cost of living markets, we apply 5 to 10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflect the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.

Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you’d like about compensation during the interview process to ensure clarity and confidence.

What’s in it for You

Remote-first culture: Join a high performing, fully remote team and work where you’re comfortable.
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them, whether it’s a long weekend or a well-deserved vacation. We’ll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you’ve been with us for five years? You’ll earn a fully paid one-month sabbatical to truly unplug and reflect. We call it a thank-you for your impact and dedication.
Benefits: World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about how we work?

We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe, collaborating, innovating, and having a blast along the way.

Zipliners work from all over: vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.

Even though we’re distributed, we make space to connect, whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re considering being a part of it.

How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.

Connect with us and learn more:
Zipline on Linkedin
HighlightTA on LinkedIn

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Director of Customer Success will lead the Account Management function to drive retention, renewals, and expansion across a portfolio of enterprise customers. They will also evolve team structures and operational processes to support global scale while fostering a high-performing, collaborative culture.

Requirements

Candidates must have significant leadership experience in enterprise SaaS Customer Success or Account Management, including managing managers. Proven success in driving retention and expansion revenue within a high-touch model is essential.

Skills

Customer success leadership
Account management
SaaS
Retention strategy
Renewal management
Expansion revenue
Team leadership
Strategic planning
Operational scaling
Cross-functional collaboration
Change management
AI adoption
Commercial acumen
Global team management

Benefits

Medical insurance
Dental insurance
Vision insurance
Stock options
Flexible time off
Monthly coffee-shop stipend
Paid sabbatical
Annual company off-sites
Paid volunteer days
Unlimited Udemy Business access

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Enterprise
Retention
Renewals
Expansion
Gainsight
Catalyst
Salesforce
AI
Automation
Retail Technology
Leadership
Operations
Global Teams
Commercial Acumen
Strategic Thinking
Cross-functional
Remote-first

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Work requirements

Jobs in Canada