Jobs in Canada

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Added 2 hours ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 2 hours ago
AC
CRM & CDP Technical - Integration Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 3 hours ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
Lead improvements to Salesforce configuration, reporting, automations, and integrations, delivering routine changes internally where skills and system complexity allow and managing…
Added 3 hours ago
C
K-Manager Account Manager (Temp 6 months)
CN
Quebec, QC
- Temporary
Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), including SalesForce, Tableau, and Power BI
Added 4 hours ago
A
Central Region Sales Manager
ABB
Milton, ON
- Full-time
The work model is hybrid, with 25% of the time on the road, and one day per week at the office in Milton
Added 4 hours ago
HC
Account Manager
Hilti Canada
Calgary, AB
- Full-time
Be a Hilti Champion – you’ll carry the technical knowledge to present high level customer consultations in your defined territory and represent the Hilti brand in the marketplace
Added 4 hours ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- $40,000 to $110,000 CAD / year
- Full-time
…cross-functional delivery initiative. Working knowledge of Salesforce including design and architecting solutions is required for this role, as it carries day-to-day ownership of a…
Added 4 hours ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- $40,000 to $110,000 CAD / year
- Full-time
…cross-functional delivery initiative. Working knowledge of Salesforce including design and architecting solutions is required for this role, as it carries day-to-day ownership of a…
Added 4 hours ago
SP
DevOps Architect (CAN)
Salesforce Partner Canada
Toronto, ON
- Full-time
The Salesforce DevOps Architect is responsible for advising, designing, and managing deployment orchestration solutions for complex Salesforce implementations. This role requires close…
Added 4 hours ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 4 hours ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 6 hours ago
CV
Marketing Coordinator
Canadian Venture Capital & Private Equity Association (CVCA)
Toronto, ON
- Full-time
It is a hybrid position based in Toronto, with the expectation of working in the office three days per week
Added 6 hours ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
Reporting to the VP, Customer Success, you’ll lead our Account Management function, owning customer retention, renewals, and expansion outcomes across a portfolio of enterprise customers,…
Added 6 hours ago
Solutions Design Lead, Fire Protection
Levitt-Safety
Fort McMurray, AB
We are looking for a Solutions Design Lead - Fire Protection to support the growth of our Alberta Service business. Based in Fort McMurray, this role brings together fire protection…
Added 7 hours ago
TC
UX/UI DESIGNER
TMC Canada
Toronto, ON
- Full-time
Lead design for features and products across fan-facing apps and web, ecommerce (e.g. Real Sports Apparel), ticketing and membership journeys, and internal tools.
Added 7 hours ago
Contractor Sales (CTS) Project Administrator
Salit Steel
Whitchurch-Stouffville, ON
through fabrication and installation. By serving as the execution lead and providing operational support to our teammates, you will protect valuable sales time, ensuring our Sales…
Added 9 hours ago
QG
Procurement Specialist – Mining
Quadra Group
Vaudreuil-Dorion, QC
- Full-time
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 9 hours ago
A
Sales Development Rep Associate
Accenture
Mississauga, ON
- Full-time
…approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and…
Added 10 hours ago
A
Commercial Lead - Sales & Partnerships
Avomind
Remote, Canada
- Remote
We are looking for a hands-on Commercial Lead – Sales & Partnerships to drive new business, develop strategic partnerships, and build a scalable sales function.
Added 10 hours ago
MF
AVP, Client Engagement & Communications
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
You will also serve as the business Product Owner for Salesforce Marketing Cloud and the engagement orchestration capabilities that support connected client journeys. Working with IS, Data…
Added 10 hours ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
We are seeking an accomplished, hands-on-minded engineering executive to build and lead our Salesforce engineering and development organization. This is not a steady-state operating role:…
Added 11 hours ago
Sales Associate
Minto
Calgary, AB
Added 11 hours ago
Procurement Specialist – Mining
Quadra
Vaudreuil-Dorion, QC · Delta, BC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 11 hours ago
Procurement Specialist – Mining
Quadra
Vaudreuil-Dorion, QC · Delta, BC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 12 hours ago
B
Technical Lead - Salesforce
Bench
Toronto, ON
- Full-time
Work Model: Hybrid – 4 days per week onsite · Candidates must be comfortable working onsite 4 days per week in Toronto or Montreal

HighlightTA

Director, Customer Success

Remote, Canada

Remote

$184,714 to $225,762 CAD / year · Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $184,714 to $225,762 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

About Zipline

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees, from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

About the Role

As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned Customer Success leader who combines strategic thinking with hands-on execution and thrives in a fast-paced, evolving environment.

Reporting to the VP, Customer Success, you’ll lead our Account Management function, owning customer retention, renewals, and expansion outcomes across a portfolio of enterprise customers, including some of the world’s most recognized retail brands. Zipline operates a high-touch customer success model, where building deep, trusted relationships and delivering measurable value are essential.

As we continue to grow globally, you’ll help evolve our team structure, processes, and ways of working to support scale. You’ll be a trusted partner to cross-functional leaders and play an important role in developing a high-performing team that consistently delivers exceptional customer outcomes.

What You’ll Do

Lead Account Management and Drive Customer Growth

Lead and develop the Account Management team, fostering strong customer relationships and a culture of accountability and continuous improvement.
Own retention, renewal, and expansion outcomes, ensuring customers realize ongoing value from Zipline.
Maintain visibility into customer health, proactively addressing risks and identifying opportunities for growth.

Build and Scale Customer Success Operations

Partner with the VP, Customer Success to evolve team structures, customer coverage models, and operational processes as the business grows.
Lead organizational and operational changes that improve efficiency, team effectiveness, and the customer experience.
Champion the adoption of AI, automation, and emerging technologies to streamline workflows, improve team capacity, and enhance customer outcomes.

Drive Cross-Functional Collaboration

Partner closely with Sales, Product, RevOps, and other teams to represent customer needs and align business priorities.
Act as a trusted decision-maker, navigating complex challenges and driving solutions with autonomy and sound judgment.
Support the evolution of our global Customer Success operations, ensuring customers receive consistent, high-quality service across regions.

Develop and Inspire Your Team

Coach and develop Account Management leaders and team members, building a culture of ownership, collaboration, and high performance.
Identify opportunities for professional growth, succession planning, and continuous team development.
Lead confidently through change, keeping teams engaged, aligned, and focused on delivering results.

What We Look For

Must-Haves

Significant leadership experience in enterprise SaaS Customer Success or Account Management, including experience managing managers.
Proven success driving customer retention, renewals, and expansion revenue within a high-touch enterprise customer model.
Experience leading and scaling global or multi-region teams, including navigating organizational change and evolving customer coverage models.
Strong commercial acumen, with the ability to balance customer relationships, business priorities, and revenue outcomes.
Demonstrated ability to develop high-performing teams, influence cross-functional stakeholders, and make decisions independently.
Experience operating in a scaling SaaS organization, ideally within the $30M to $100M ARR range.
Comfort collaborating across global time zones, particularly with teams and customers in North America and Europe.

Nice-to-Haves

Experience working alongside customer support or technical support functions.
Background in retail technology or familiarity with retail store operations.
Familiarity with Customer Success and CRM platforms such as Gainsight, Catalyst, or Salesforce.
Experience leveraging AI or automation to improve Customer Success operations.

What Success Looks Like

You’ll build a high-performing Account Management function that consistently delivers strong customer retention, meaningful expansion revenue, and exceptional customer satisfaction. Your team will operate with clarity and accountability, customer relationships will deepen, and you’ll be recognized as a trusted leader who can navigate complexity, drive change, and help Zipline scale successfully.

This role may require up to 25% travel.

Compensation

At Zipline, we’re committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Canada of $184,714 CAD to $225,762 CAD. The broad salary ranges reflect the growth someone will experience in the role, from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the Canadian band is $184,714 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company.

At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.

Our salary ranges are determined by market, factoring in our revenue and employee size and paying competitively. In higher cost of living markets, we apply 5 to 10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflect the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.

Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you’d like about compensation during the interview process to ensure clarity and confidence.

What’s in it for You

Remote-first culture: Join a high performing, fully remote team and work where you’re comfortable.
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them, whether it’s a long weekend or a well-deserved vacation. We’ll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you’ve been with us for five years? You’ll earn a fully paid one-month sabbatical to truly unplug and reflect. We call it a thank-you for your impact and dedication.
Benefits: World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about how we work?

We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe, collaborating, innovating, and having a blast along the way.

Zipliners work from all over: vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.

Even though we’re distributed, we make space to connect, whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re considering being a part of it.

How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.

Connect with us and learn more:
Zipline on Linkedin
HighlightTA on LinkedIn

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The Director of Customer Success will lead the Account Management function to drive retention, renewals, and expansion across a portfolio of enterprise customers. They will also evolve team structures and operational processes to support global scale while fostering a high-performing, collaborative culture.

Requirements

Candidates must have significant leadership experience in enterprise SaaS Customer Success or Account Management, including managing managers. Proven success in driving retention and expansion revenue within a high-touch model is essential.

Skills

Customer success leadership
Account management
SaaS
Retention strategy
Renewal management
Expansion revenue
Team leadership
Strategic planning
Operational scaling
Cross-functional collaboration
Change management
AI adoption
Commercial acumen
Global team management

Benefits

Medical insurance
Dental insurance
Vision insurance
Stock options
Flexible time off
Monthly coffee-shop stipend
Paid sabbatical
Annual company off-sites
Paid volunteer days
Unlimited Udemy Business access

Remote locations

Canada
United States

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Enterprise
Retention
Renewals
Expansion
Gainsight
Catalyst
Salesforce
AI
Automation
Retail Technology
Leadership
Operations
Global Teams
Commercial Acumen
Strategic Thinking
Cross-functional
Remote-first

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Work requirements

Jobs in Canada