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Added 10 mins ago
A
Communications Lead, Guest Services
ARC'TERYX
Vancouver, BC
- Full-time
…improvement. Through strong cross-functional partnerships, data-informed decision making, and effective change management, you will strengthen communication effectiveness, enhance the guest…
Added 10 mins ago
Senior Tax Staff- Transfer Pricing - Toronto
EY
Toronto, ON
A post-secondary degree in economics, accounting, finance, business, mathematics, data analytics or a related field, or a relevant professional designation.
Added 10 mins ago
M
Innovation Leader, Financial Advisory Services
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Innovation & Insights team as an Innovation Leader, Financial Advisory Services. This diverse team of future-focused problem solvers works with key leaders across…
Added 10 mins ago
C
Product Manager
Cvent
Fredericton, NB
- Full-time
This role is for a product manager who understands, or is eager to master, how hotels contract and protect group business, and who is comfortable with data, integrations, and AI-assisted…
Added 10 mins ago
BS
Senior Financial Analyst, FP&A
BVGlazing Systems
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Collaborate with business stakeholders to establish realistic, data-driven financial assumptions aligned with operational and commercial expectations.
Added 25 mins ago
Service Experience Specialist
City of Edmonton
AB
Translate complex data, user insights, and policy analysis into strategic briefings, reports, and presentations for senior leadership and City Council
Added 25 mins ago
Manager, Marketing Operations
Canadian Blood Services
Ottawa, ON · Toronto, ON
This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a…
Added 25 mins ago
LT
Junior Product Manager
Lorex Technology
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Jr Product Manager assists in translating market opportunities, customer feedback, competitive insights, and business objectives into detailed product requirements, specifications, and…
Added 40 mins ago
R
Senior Director, People Risk Governance, Policy and Practice Lead
RBC
Toronto, ON
- Full-time
Providing independent and objective risk management insights, trends, analysis, and perspectives on emerging risks to enable well-informed senior leadership level discussions and…
Added 40 mins ago
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Transaction Services Manager  - Financial Services (Bilingual FR/EN)
PwC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…originate, create, execute, and realise value from deals. Through data driven insights we help our clients move in the right direction ensuring maximum value for their…
Added 40 mins ago
L
Senior QA Engineer (6-month Contract)
Lazer
Remote, Canada
- Contract
- Remote
…understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to…
Added 40 mins ago
PG
Senior Account Director, Social & Influencer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…identifying growth opportunities, and delivering work that meets business objectives. From standout creator-brand partnerships to measurement frameworks that prove success, you’ll bring the…
Added 40 mins ago
T
Manager, Issues Management (Corporate Operational Risk Management) (5660)
TD
Toronto, ON
- Full-time
Draft clear, concise reporting commentary that explains changes in issue data, remediation progress and emerging concerns, and provides meaningful insights for senior management.
Added 40 mins ago
T
Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 40 mins ago
VI
Staff Information Security Engineer - Threat Detection & Response
Visier Inc.
Vancouver, BC
- Full-time
…compromise and complex security risks into clear, high-level business insights for executive…
Added 40 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Use data-driven insights and clear attribution methods to refine programs, prioritize initiatives, and continuously improve sales performance.
Added 40 mins ago
I
Senior Consultant - Oracle HCM Cloud Absence and Benefits
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…also need to lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of candidate’s role is translating complex solutions into…
Added 40 mins ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Join PERA and turn data into insights that support critical decisions and strengthen retirement services for Minnesota's public employees!
Added 55 mins ago
CE
Geologist
Cenovus Energy
Calgary, AB
- Full-time
Integrate geological, petrophysical, core, and log data to characterize reservoirs and support resource and reserves assessments.
Added 55 mins ago
RC
Senior Accountant (6 month Contract)
Randstad Canada
Toronto, ON
- $35 to $45 CAD / hour
- Contract
Monitor and report on key financial and operational metrics, transforming data trends into actionable operational insights.
Added 55 mins ago
KG
Enterprise Data Architect – Snowflake & Cortex
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Stakeholder Engagement: Engage with business and technology stakeholders to understand data, analytics, AI, and cloud transformation requirements.
Added 55 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Identify and reduce customer and employee friction by using feedback, journey insights, operational data, and root-cause analysis to simplify processes, improve handoffs, and prioritise…
Added 55 mins ago
NS
Senior Account Director, Social & Influencer
North Strategic
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
…identifying growth opportunities, and delivering work that meets business objectives. From standout creator-brand partnerships to measurement frameworks that prove success, you’ll bring the…
Added 55 mins ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…launches. Additionally, this position leverages modern AI tools and data-driven marketing strategies to optimize campaign personalization, workflow efficiency, and go-to-market performance.…
Added 55 mins ago
Human Resources Coordinator
Blue Moon Metals
Toronto, ON
Support Blue Moon’s on-going SAP SuccessFactors implementation, including data management and validation, reporting and process improvements. Coach new and existing employees on the use of…

HighlightTA

Enterprise Customer Success Manager

Remote, Canada

Remote

$68,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including our top Enterprise customers and complex integrations. You'll execute strategic customer success initiatives and work closely with cross-functional teams to make sure those initiatives line up with our broader business goals.

Key Responsibilities

Strategic Customer Success Initiatives

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives

Customer Advocacy and Industry Insights

Act as a key advocate for customers within the organisation, making sure their needs are understood and addressed
Stay on top of industry trends and use those insights to give customers strategic recommendations

Performance Metrics and Reporting

Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to spot opportunities for continuous improvement and innovation

Customer Retention and Growth

Give input into and implement strategies to improve customer retention
Identify and address factors that may contribute to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing to develop and implement customer expansion strategies

Mentorship

Provide guidance and support to junior team members
Help build a culture of continuous learning, collaboration, and excellence within the team

Key Qualifications

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry

Bonus

College or university degree, or equivalent work experience
Strong skills using data analytics to drive insights and improvements
Proven ability to give strategic recommendations based on industry insights
Previous experience or certifications in customer success or customer support

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We’re customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn

HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will develop and execute strategic initiatives to improve customer satisfaction, retention, and revenue growth. They will also act as a customer advocate, analyze performance metrics, and collaborate with cross-functional teams to drive business objectives.

Requirements

Candidates should have experience advocating for customers at an executive level and a proven track record of driving growth through cross-sell and upsell initiatives. Proficiency in SaaS technology and strong data analytics skills are required to provide strategic insights.

Skills

Customer success
Strategic planning
Data analytics
Customer retention
Upselling
Cross-selling
SaaS
Relationship management
Reporting
Mentorship
Stakeholder management
Customer advocacy
Performance metrics
Business development
Collaboration

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
SaaS
Background Check
Customer Retention
Upsell
Cross-sell
Data Analytics
Strategic Planning
Performance Metrics
Stakeholder Management
Customer Advocacy
Remote-first
Mentorship
Business Growth
Integration
Customer Onboarding
Churn Reduction
Technology Industry
AI
Collaboration

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