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Added 2 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 17 mins ago
B
General Repair Technician
BGIS
Barrie, ON
- Full-time
…OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high…
Added 17 mins ago
GTM Engineer
Poka EN
Montreal, QC · Quebec, QC
…Gong (including Gong Engage), Clay, 6sense, Conversica, Claude Enterprise and more - and building AI agents and workflows our teams actually use, not just admire. You'll also build the…
Added 17 mins ago
TI
Kubernetes Security Engineer
Themesoft Inc.
Toronto, ON
- Contract
…container images, including SPDX and CycloneDX formats and integration with CI/CD and vulnerability management…
Added 17 mins ago
MI
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
- Full-time
We are looking for a Senior Software Developer to be a part of the development team that works on building and maintaining integrations between our systems and third party APIs. This team…
Added 32 mins ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…a production engineer who works embedded inside a client's enterprise, shoulder to shoulder with their teams, to make complex AI platforms work in real, messy organizational environments.…
Added 32 mins ago
L
Senior QA Engineer (6-month Contract)
Lazer
Remote, Canada
- Contract
- Remote
Integration testing on enterprise commerce programs: ERP, order management, or middleware, using API testing (Postman or similar) and file-based data feeds
Added 32 mins ago
VI
Staff Information Security Engineer - Threat Detection & Response
Visier Inc.
Vancouver, BC
- Full-time
Cross-Functional Security Integration: Partner closely with software developers, SREs, and offensive security functions to convert emerging vulnerabilities and organization-specific risks…
Added 32 mins ago
BT
Private Enterprise Manager
Baker Tilly Canada
Dartmouth, NS
- Full-time
We are looking for a Private Enterprise Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 32 mins ago
I
Senior Consultant - Oracle HCM Cloud Absence and Benefits
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Conduct System Integration Testing, support User Acceptance testing and Payroll Parallel Reconciliation (PPR) and support hyper care
Added 32 mins ago
TI
Containerization Security Engineer
Themesoft Inc.
Toronto, ON
- Contract
…container images, including SPDX and CycloneDX formats and integration with CI/CD and vulnerability management…
Added 32 mins ago
H
Bilingual Senior L3 AI Engineer
HRConnects
Montreal, QC
- Full-time
Are you a seasoned AI professional with a passion for enterprise-scale solutions and a knack for solving complex technical challenges? We are seeking a dynamic Senior Level 3 AI Engineer to…
Added 47 mins ago
TR
Salesforce Financial Services Cloud (FSC) Developer
Top Recruitment
Toronto, ON
- $60 CAD / hour
- Contract
Integration Engineering: Build and support integrations between Salesforce and core banking, CRM, and downstream enterprise systems using REST/SOAP APIs, Platform Events, and middleware…
Added 47 mins ago
KG
Enterprise Data Architect – Snowflake & Cortex
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Data Engineering & Integration: Architect data ingestion, integration, batch, streaming, and data engineering solutions supporting enterprise analytics and AI use cases.
Added 47 mins ago
I
Lead Consultant - IFS Cloud PSO functional
Infosys
Mississauga, ON
- $96,620 to $109,129 CAD / year
- Full-time
Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
Added 47 mins ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…vertical market positioning, Account-Based Marketing for Top 200 Enterprise accounts, competitive intelligence, TCO/ROI modeling, and commercial product launches. Additionally, this…
Added 47 mins ago
KG
Salesforce Tech Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
…Cloud (FSC) to lead the design, development, and delivery of enterprise Salesforce solutions for Banking, Insurance, and Wealth Management clients. The ideal candidate will drive solution…
Added 47 mins ago
ZS
SAP Integration Lead
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Design enterprise integration architecture for the SAP payroll ecosystem.
Added 47 mins ago
KG
Data Governance Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
12+ years of experience in enterprise data management, with strong expertise across Data Governance, Data Quality, Metadata, Data Lineage and Data Observability.
Added 47 mins ago
C
Learning Technology Specialist
CAE
Halifax, NS · Ottawa, ON
- Full-time
Contribute to the evolution of enterprise learning architecture and reporting frameworks.
Added 47 mins ago
NS
Senior Data Architect
Nimble Science
Calgary, AB
- Full-time
Strong knowledge of ETL/ELT processes and enterprise data integration practices.
Added 1 hour ago
AP
Senior Backend Developer
Accommodations Plus International
Markham, ON
- $125,000 to $135,000 CAD / year
We’re hiring a Senior Backend Developer to build and maintain the services, APIs, and integrations behind our enterprise-grade applications. This is a hands-on development role: you’ll…
Added 1 hour ago
AP
Senior Full Stack Developer
Accommodations Plus International
Markham, ON
- $125,000 to $135,000 CAD / year
We’re hiring a Senior Full Stack Developer to build and maintain enterprise-grade applications across our Java and modern frontend stack. This is a hands-on development role: you’ll write…
Added 1 hour ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…comprehensive testing strategies, including functional, system integration, end-to-end, regression, smoke, and user acceptance testing, ensuring solutions meet business requirements,…
Added 1 hour ago
ST
Salesforce Implementation Consultant & Platform Administrator
SS&C Technologies
Toronto, ON
- Full-time
Familiarity with ETL tools, SQL, APIs, and integration technologies is an asset.

HighlightTA

Enterprise Customer Success Manager

Remote, Canada

Remote

$68,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including our top Enterprise customers and complex integrations. You'll execute strategic customer success initiatives and work closely with cross-functional teams to make sure those initiatives line up with our broader business goals.

Key Responsibilities

Strategic Customer Success Initiatives

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives

Customer Advocacy and Industry Insights

Act as a key advocate for customers within the organisation, making sure their needs are understood and addressed
Stay on top of industry trends and use those insights to give customers strategic recommendations

Performance Metrics and Reporting

Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to spot opportunities for continuous improvement and innovation

Customer Retention and Growth

Give input into and implement strategies to improve customer retention
Identify and address factors that may contribute to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing to develop and implement customer expansion strategies

Mentorship

Provide guidance and support to junior team members
Help build a culture of continuous learning, collaboration, and excellence within the team

Key Qualifications

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry

Bonus

College or university degree, or equivalent work experience
Strong skills using data analytics to drive insights and improvements
Proven ability to give strategic recommendations based on industry insights
Previous experience or certifications in customer success or customer support

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We’re customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn

HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will develop and execute strategic initiatives to improve customer satisfaction, retention, and revenue growth. They will also act as a customer advocate, analyze performance metrics, and collaborate with cross-functional teams to drive business objectives.

Requirements

Candidates should have experience advocating for customers at an executive level and a proven track record of driving growth through cross-sell and upsell initiatives. Proficiency in SaaS technology and strong data analytics skills are required to provide strategic insights.

Skills

Customer success
Strategic planning
Data analytics
Customer retention
Upselling
Cross-selling
SaaS
Relationship management
Reporting
Mentorship
Stakeholder management
Customer advocacy
Performance metrics
Business development
Collaboration

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
SaaS
Background Check
Customer Retention
Upsell
Cross-sell
Data Analytics
Strategic Planning
Performance Metrics
Stakeholder Management
Customer Advocacy
Remote-first
Mentorship
Business Growth
Integration
Customer Onboarding
Churn Reduction
Technology Industry
AI
Collaboration

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