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Added 12 mins ago
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Finance Manager - Acura of Hamilton
AutoCanada
Hamilton, ON
- $70,000 to $120,000 CAD / year
- Other
A Financial Services Manager in a dealership environment oversees and manages the dealership's finance and insurance operations. They work closely with customers to offer financing options,…
Added 12 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries…
Added 12 mins ago
BS
Estimator, Senior
BVGlazing Systems
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
…an accommodation due to a disability please discuss with the Manager scheduling your…
Added 12 mins ago
BS
JR DESIGNER
BVGlazing Systems
Concord, ON
- $50,000 to $65,000 CAD / year
- Full-time
…an accommodation due to a disability please discuss with the Manager scheduling your…
Added 12 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 12 mins ago
M
AI&T Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The AIT Manager oversees the assembly, integration and testing of a product or a program to meet the expectations of both customers and the company. A broader objective of this role is to…
Added 12 mins ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
…the data governance framework. This role reports to a Senior Manager, Data Governance, and will be part of a team that focuses on operational effectiveness, maximizing data value and…
Added 12 mins ago
AF
Financial Service Representative - LendDirect Office 1694
Attain Finance
Calgary, AB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 12 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 12 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
UH
Lead, Workday Compensation
University Health Network
Toronto, ON
- Full-time
Reporting to the Manager of Compensation, the Workday Compensation Lead will serve as the compensation workstream lead and subject matter expert supporting the design, configuration,…
Added 12 mins ago
UH
Physiotherapist - CCC
University Health Network
Toronto, ON
- Part-time
Added 12 mins ago
UH
Compensation Specialist
University Health Network
Toronto, ON
- Full-time
…compensation programs for non-union employees. Reporting to the Manager, Compensation, the Compensation Specialist will support the delivery of compensation projects and day-to-day…
Added 12 mins ago
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
You will report to an Engineering manager in this role.
Added 12 mins ago
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Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 12 mins ago
Mechanical Designer - Laval
Ametek, Inc.
Laval, QC
Nicolas, your future manager, is known for his team spirit and his ability to bring people together. He has been with Faro Creaform for seven years. He started out as a team leader and is…
Added 12 mins ago
Instructional Designer
Scotiabank
Toronto, ON
Provide ongoing project support to the Senior Manager, including reporting on project status, milestones, and potential risks.
Added 13 mins ago
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Government Funding Manager
Ayming
Toronto, ON
- Full-time
Added 13 mins ago
Sales Representative - Toronto
Encore Market Engagement
Toronto, ON
Work with your Manager to establish territory goals aligned with business objectives and develop strategies to meet or exceed targets.
Added 27 mins ago
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Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Reports To: Senior Infrastructure Engineering Manager
Added 27 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 27 mins ago
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Quality Engineer I
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 27 mins ago
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Industrial Electrical Account Manager-FR
Guillevin
AB · Edmonton, AB
- Full-time
The Industrial Electrical Account Manager is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial electrical market.…

HighlightTA

Enterprise Customer Success Manager

Remote, Canada

Remote

$68,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including our top Enterprise customers and complex integrations. You'll execute strategic customer success initiatives and work closely with cross-functional teams to make sure those initiatives line up with our broader business goals.

Key Responsibilities

Strategic Customer Success Initiatives

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives

Customer Advocacy and Industry Insights

Act as a key advocate for customers within the organisation, making sure their needs are understood and addressed
Stay on top of industry trends and use those insights to give customers strategic recommendations

Performance Metrics and Reporting

Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to spot opportunities for continuous improvement and innovation

Customer Retention and Growth

Give input into and implement strategies to improve customer retention
Identify and address factors that may contribute to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing to develop and implement customer expansion strategies

Mentorship

Provide guidance and support to junior team members
Help build a culture of continuous learning, collaboration, and excellence within the team

Key Qualifications

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry

Bonus

College or university degree, or equivalent work experience
Strong skills using data analytics to drive insights and improvements
Proven ability to give strategic recommendations based on industry insights
Previous experience or certifications in customer success or customer support

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We’re customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn

HighlightTA on LinkedIn

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More about this job

Responsibilities

The Enterprise Customer Success Manager will develop and execute strategic initiatives to improve customer satisfaction, retention, and revenue growth. They will also act as a customer advocate, analyze performance metrics, and collaborate with cross-functional teams to drive business objectives.

Requirements

Candidates should have experience advocating for customers at an executive level and a proven track record of driving growth through cross-sell and upsell initiatives. Proficiency in SaaS technology and strong data analytics skills are required to provide strategic insights.

Skills

Customer success
Strategic planning
Data analytics
Customer retention
Upselling
Cross-selling
SaaS
Relationship management
Reporting
Mentorship
Stakeholder management
Customer advocacy
Performance metrics
Business development
Collaboration

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
SaaS
Background Check
Customer Retention
Upsell
Cross-sell
Data Analytics
Strategic Planning
Performance Metrics
Stakeholder Management
Customer Advocacy
Remote-first
Mentorship
Business Growth
Integration
Customer Onboarding
Churn Reduction
Technology Industry
AI
Collaboration

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