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Added 12 mins ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external…
Added 12 mins ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB · Mississauga, ON · Riverway
- Full-time
Support plant projects, new product development, product modifications, and continuous improvement initiatives by assisting with food safety assessments, HACCP reviews, document updates,…
Added 12 mins ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
…documentation and associated recommendations for senior officer or manager approval. You will also Initiate needs-based referrals to staff specialists to meet member product and service…
Added 12 mins ago
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Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…research position. A Forward Deployed AI Engineer-Associate Manager is a production engineer who works embedded inside a client's enterprise, shoulder to shoulder with their teams, to make…
Added 12 mins ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
…engineering and people management skills to be our Software Development Manager. You will manage a team building large-scale distributed systems that power Amazon's fulfillment centers…
Added 12 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
Support team development and engagement through one-on-one coaching, training, recognition, and team huddles that share goals, celebrate successes, build product knowledge, and encourage…
Added 12 mins ago
T
Manager, Issues Management (Corporate Operational Risk Management) (5660)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 mins ago
T
Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 12 mins ago
T
Residential Claims Advisor II
TD
Saint John, NB · Halifax, NS · Markham, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 12 mins ago
CC
Senior Product Manager-RQ11666 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Senior Product Manager-RQ11666 (CANADA) - Onsite
Added 12 mins ago
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Personal Banker Trainee
TD
Orillia, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
TO
FOH Staff - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $18.25 CAD / hour
- Full-time
Our Market Ambassadors outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.
Added 13 mins ago
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Senior Administrative Assistant
LGC
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Senior Administrative Assistant provides administrative support to the EVP/ Site General Manager to ensure that the day-to-day operation is conducted in an efficient, coordinated and…
Added 27 mins ago
SL
Prospr Advisor - Core
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Work closely with Branch Manager and support teams to stay current on product and regulatory updates
Added 27 mins ago
Produce Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Ayr, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 27 mins ago
Seasonal Associate - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
…feedback to improve your skillset and further your professional…
Added 27 mins ago
CG
Laboratory Technician - Electromagnetic Compatibility (EMC)
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Determines whether a product passes or fails subject to review by Certifier/Reviewer.
Added 27 mins ago
EM
Area Sales Manager Industrial Automation
Exact Match Recruitment
ON · Ontario, Canada
- $105,000 to $120,000 CAD / year
- Full-time
Our client, a global manufacturer, is looking to hire an Area Sales Manager for the GTA and surrounding and areas.
Added 27 mins ago
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5798 - 3rd Key
Lids
Windsor, ON
- $18.1 USD / hour
- Part-time
…for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject matter expert in our products and…
Added 27 mins ago
I
Pharmaceutical Hybrid Account Manager
ImpactBio
ON · Ontario, Canada
- Full-time
Pharmaceutical Hybrid Account Manager - Women’s Healthcare
Added 27 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Contribute product expertise to Canada’s strategic portfolio and operational planning for continuous improvement work. Strategic projects remain accountable through their assigned sponsor,…
Added 27 mins ago
FT
Senior Product Manager
Factor Talent
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $200,000 CAD / year
- Full-time
You'll own a product domain end to end: its outcomes, its roadmap, its customers, and the case for where engineering time goes. You'll work in a trio with a designer and engineering, from…
Added 27 mins ago
FT
Territory Sales Manager
Footage Tools Inc.
Vaughan, ON
- Full-time
c) Act as a liaison between customers and our product development team. Gather and relay customer feedback, suggestions, and concerns to help improve our products; and
Added 27 mins ago
PG
Commercial Marketing Manager
Purity Gas
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 27 mins ago
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SMB Account Executive
Wagepoint
Remote, Canada
- $70,000 to $110,000 CAD / year
- Full-time
- Remote
…B2B sales campaigns. You will report directly to our Sales…

HighlightTA

Enterprise Customer Success Manager

Remote, Canada

Remote

$68,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $68,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Enterprise Customer Success Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including our top Enterprise customers and complex integrations. You'll execute strategic customer success initiatives and work closely with cross-functional teams to make sure those initiatives line up with our broader business goals.

Key Responsibilities

Strategic Customer Success Initiatives

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives

Customer Advocacy and Industry Insights

Act as a key advocate for customers within the organisation, making sure their needs are understood and addressed
Stay on top of industry trends and use those insights to give customers strategic recommendations

Performance Metrics and Reporting

Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders
Use data-driven insights to spot opportunities for continuous improvement and innovation

Customer Retention and Growth

Give input into and implement strategies to improve customer retention
Identify and address factors that may contribute to churn
Identify and track cross-sell and upsell opportunities within the existing customer base
Partner with Sales and Marketing to develop and implement customer expansion strategies

Mentorship

Provide guidance and support to junior team members
Help build a culture of continuous learning, collaboration, and excellence within the team

Key Qualifications

Experience advocating for customers at an executive level within an organisation
Track record of driving customer growth through successful cross-sell and upsell initiatives
Proven ability to collaborate across departments to drive overall business success
Experience working with SaaS products in the technology industry

Bonus

College or university degree, or equivalent work experience
Strong skills using data analytics to drive insights and improvements
Proven ability to give strategic recommendations based on industry insights
Previous experience or certifications in customer success or customer support

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

We think like owners and execute with urgency.
We’re customer-obsessed and always learning.
We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

What's in it for you?

32 days of paid time off per year
Company-paid benefits that start on day 1
Remote-friendly and supportive flexible remote arrangements
Work-from-home allowance
Professional development budget
And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This posting is for a current, open position within Certn.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth.

Connect with us and learn more:
Certn on LinkedIn

HighlightTA on LinkedIn

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will develop and execute strategic initiatives to improve customer satisfaction, retention, and revenue growth. They will also act as a customer advocate, analyze performance metrics, and collaborate with cross-functional teams to drive business objectives.

Requirements

Candidates should have experience advocating for customers at an executive level and a proven track record of driving growth through cross-sell and upsell initiatives. Proficiency in SaaS technology and strong data analytics skills are required to provide strategic insights.

Skills

Customer success
Strategic planning
Data analytics
Customer retention
Upselling
Cross-selling
SaaS
Relationship management
Reporting
Mentorship
Stakeholder management
Customer advocacy
Performance metrics
Business development
Collaboration

Benefits

32 days of paid time off per year
Company-paid benefits
Remote-friendly arrangements
Work-from-home allowance
Professional development budget

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
SaaS
Background Check
Customer Retention
Upsell
Cross-sell
Data Analytics
Strategic Planning
Performance Metrics
Stakeholder Management
Customer Advocacy
Remote-first
Mentorship
Business Growth
Integration
Customer Onboarding
Churn Reduction
Technology Industry
AI
Collaboration

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