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Added 1 hour ago
TT
Technicien Service Digitaux - Digital Service Technician
Trane Technologies
Laval, QC
- Full-time
Utiliser différents outils manuels ainsi qu’interpréter les dessins de contrôle, les plans et les devis afin d’installer des systèmes de régulation de température, incluant les conduits,…
Added 7 hours ago
TI
Technicien Service Digitaux - Digital Service Technician
Trane Italia
Laval, QC
- Full-time
Utiliser différents outils manuels ainsi qu’interpréter les dessins de contrôle, les plans et les devis afin d’installer des systèmes de régulation de température, incluant les conduits,…
Added 8 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
…de matériel informatique et des réseaux, le candidat devra installer des équipements, produire de la documentation, apporter des solutions novatrices et résoudre des problèmes à l’intérieur…
Added 8 hours ago
Technicien(ne) TI/IT Technician-Montreal MTL
Indero
Montreal, QC
The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT…
Added 8 hours ago
H
Technicien(ne) de service sur le terrain, Automatisation Industrielle
Honeywell
Quebec, QC
- Full-time
Installer, entretenir et réparer nos produits et solutions chez nos clients.
Added 13 hours ago
HVAC Apprentice Technician
Reliance Home Comfort
Kingston, ON
Must have Gas Technician ‘2’ (G2) license and 2 years of HVAC experience · Must have demonstrated a strong of technical, customer service skills and company metrics in current and previous roles
Added 15 hours ago
H
Technician support TI - Niveau 2
Highspring
Montreal, QC
- Full-time
Installer, configurer, entretenir et dépanner les postes de travail et leurs périphériques.
Added 1 day ago
P
EGD Technician/Technicien d’appareils de jeux électroniques
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
Horaire : samedi et dimanche obligatoires, plus 2 jours au choix du lundi au vendredi, pour un total de 4 jours par semaine
Added 1 day ago
W
Service Technician - Kitchener/Waterloo
WASH
Toronto, ON · CAN - Toronto Branch
- Full-time
The Service Technician will be responsible to service and maintain the full line of equipment and products offered by the company.
Added 1 day ago
W
Service Technician - Kitchener/Waterloo
WASH
Toronto, ON
- Full-time
The Service Technician will be responsible to service and maintain the full line of equipment and products offered by the company.
Added 1 day ago
Jr Installer/Jr Technician
Reliance Home Comfort
Sudbury, ON · Greater Sudbury, ON
Be willing and able to work rotating shifts and standby duties as required
Added 2 days ago
LH
Bath Installation Technician
Lifestyle Home Products
Kitchener, ON
- Full-time
Wanted - Experienced Bath Installer to service our customers in the Kitchener and the surrounding areas.
Added 2 days ago
LH
Bath Installation Technician
Lifestyle Home Products
Ottawa, ON
- Full-time
Wanted - Experienced Bath Installer to service our customers in Ottawa and the surrounding areas.
Added 2 days ago
LH
Bath Installation Technician
Lifestyle Home Products
Calgary, AB
- Full-time
Wanted - Experienced Bath Installer to service our customers in Edmonton and the surrounding areas.
Added 2 days ago
IG
Assembly Specialist
Insight Global
Orillia, ON
- $45,000 to $50,000 CAD / year
- Full-time
We are seeking a hands-on Radio Installer / Decommissioning Technician to support the installation, programming, maintenance, and removal of two-way radio communication systems. The…
Added 3 days ago
BB
Technicien II en sécurité/ Technician II Security
Bosch Building Technologies North America
Montreal, QC
- Full-time
Disponibilité pour travailler sur un quart de travail de 17 h à minuit, au besoin
Added 3 days ago
PT
Technicien II en sécurité/ Technician II Security
Paladin Technologies
Montreal, QC
- Full-time
Disponibilité pour travailler sur un quart de travail de 17 h à minuit, au besoin
Added 3 days ago
PJ
Technicien(ne) de maintenance industrielle
Pâtisseries Jessica Inc.
Montreal, QC
- Full-time
Installer et mettre en service de nouveaux équipements
Added 3 days ago
W
Hydraulic Technician
W3Global
Milton, ON
- $25 to $35 CAD / hour
- Full-time
We're looking for a skilled Hydraulics Technician/Installer to join our Hydraulics/Service Team. You'll install, test and troubleshoot the hydraulic systems that make our units work, from…
Added 3 days ago
T
Agricultural and Off the Road Tire Technician
Tirecraft
Courtice, ON
- $22 to $28 CAD / hour
- Full-time
…dirty and your boots muddy? As an agricultural and off-the-road technician, you'll be our key to keeping the backbone of our food supply moving smoothly. From tractors to combines, and…
Added 3 days ago
Water Heater Installer
Reliance Home Comfort
Thunder Bay, ON
Must have Gas Technician ‘2’ (G2) license · Must have at least a Class G Driver’s License
Added 3 days ago
SE
Painter Bathtub Resurface
Surface Experts North Fort Worth
Grand Rapids, MB
- Full-time
Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that…
Added 3 days ago
SE
Tile Setter / Installer
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
- Full-time
…our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine…
Added 4 days ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
C•CURE 9000 System Installer/Maintainer (AC9001)
Added 4 days ago
JC
Technicien en sécurité / Field Security Technician CCTV & EAS
Johnson Controls
Montreal, QC · CAN QC Montreal
- Full-time
Nous sommes à la recherche d'un technicien en installation et service sur le terrain talentueux pour installer, entretenir, inspecter, dépanner et maintenir des équipements de contrôle des…

Highspring

Technician support TI - Niveau 2

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: Seven to 12 years of IT support experience, ideally in a multi-site professional environment.
Posting language: English · French
Posted: Nov 13, 2026

Original job description

English section of this bilingual listing.

Highspring is a next-generation consulting and professional services firm. We deliver modern, agile, and forward-thinking solutions to our clients across North America. We work with some of the most innovative companies in banking, insurance, and technology to help them build the future. At Highspring, we believe in empowering our people, fostering technical leadership, and delivering real business impact.

The Opportunity

Highspring is seeking an experienced Level 2 IT Support Technician to serve as the primary IT support resource for client offices in Montréal, Sherbrooke, and Longueuil.

In this multi-site role, you will support engineers and other professionals who use a broad range of specialized applications and complex workstation environments. Reporting to the IT team, you will take ownership of Level 2 support requests, resolve technical issues, and help maintain reliable, high-performing user environments.

Support will be delivered remotely and on-site based on operational needs.

What You'll Do

Serve as the primary IT support resource for the Montréal, Sherbrooke, and Longueuil offices.
Provide Level 2 technical support to a user community primarily composed of engineers and other professionals.
Diagnose and resolve complex issues affecting workstations, applications, user profiles, access, and working environments.
Take ownership of incidents requiring deeper technical expertise and follow them through to resolution.
Install, configure, maintain, and troubleshoot workstations and peripheral devices.
Support complex workstations and specialized software used by engineering teams.
Help manage workstation updates, configurations, and performance.
Support Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and Windows.
Collaborate with internal teams and vendors to resolve issues involving specialized applications.
Track incidents and service requests through the C2 ticketing system.
Document technical interventions, implemented solutions, and procedures.
Prioritize requests based on urgency and operational impact.
Escalate issues that require higher-level expertise.
Help improve IT processes and service quality.

What You Bring to the Table

Seven to 12 years of IT support experience, ideally in a multi-site professional environment.
Strong hands-on experience providing Level 2 technical support.
Advanced knowledge of Microsoft 365 and Windows.
Experience supporting complex workstations and specialized software.
Experience in consulting engineering, engineering, or another technically demanding user environment is a strong asset.
Experience with ticketing and service-request management tools, including C2.
Strong diagnostic skills and the ability to resolve complex technical issues.
A valid driver's license and access to a personal vehicle for travel between offices.

Core Skills Required

Strong customer service skills and a user-focused approach.
Ability to work independently and take proactive ownership of requests.
Excellent technical troubleshooting and problem-solving abilities.
Ability to manage multiple priorities simultaneously.
Sound judgment when responding to varied and occasionally urgent user needs.
Strong communication and collaboration skills.
Excellent organization, attention to detail, and commitment to quality.

Our Stack

Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft OneDrive
Microsoft Windows
C2 ticketing system
Specialized engineering software
Complex workstation environments

Why Join Highspring

This opportunity offers the chance to make a direct operational impact by supporting technical professionals across a complex, multi-site environment. You will take ownership of challenging support issues, work with a broad range of technologies, and collaborate with internal teams and specialized vendors.

Read the full bilingual original

À propos de Highspring

Highspring est une firme de consultation et de services professionnels de nouvelle génération. Nous offrons à nos clients partout en Amérique du Nord des solutions modernes, agiles et tournées vers l'avenir. Nous collaborons avec certaines des entreprises les plus innovantes des secteurs bancaire, de l'assurance et des technologies afin de les aider à bâtir l'avenir. Chez Highspring, nous croyons à l'autonomisation de nos équipes, au développement du leadership technique et à la création d'un impact concret sur les affaires.

L'occasion

Highspring recherche une technicienne ou un technicien en soutien informatique de niveau 2 qui agira comme principale personne-ressource pour des bureaux clients situés à Montréal, Sherbrooke et Longueuil.

Dans ce rôle multisite, vous offrirez du soutien à des ingénieurs et à d'autres professionnels utilisant une vaste gamme d'applications spécialisées et de postes de travail complexes. Relevant de l'équipe des technologies de l'information, vous prendrez en charge les demandes de niveau 2, résoudrez des problématiques techniques et contribuerez au maintien d'environnements utilisateurs fiables et performants.

Le soutien sera offert à distance et en personne, selon les besoins opérationnels.

Ce que vous ferez

Agir comme principale personne-ressource en soutien informatique pour les bureaux de Montréal, Sherbrooke et Longueuil.
Offrir du soutien technique de niveau 2 à une clientèle principalement composée d'ingénieurs et d'autres professionnels.
Diagnostiquer et résoudre des problèmes complexes touchant les postes de travail, les applications, les profils utilisateurs, les accès et les environnements de travail.
Prendre en charge les incidents nécessitant une expertise technique approfondie et en assurer le suivi jusqu'à leur résolution.
Installer, configurer, entretenir et dépanner les postes de travail et leurs périphériques.
Soutenir les postes de travail complexes et les logiciels spécialisés utilisés par les équipes d'ingénierie.
Participer à la gestion des mises à jour, des configurations et de la performance des postes de travail.
Assurer le soutien de Microsoft 365, Teams, Outlook, SharePoint, OneDrive et Windows.
Collaborer avec les équipes internes et les fournisseurs afin de résoudre les problèmes liés aux applications spécialisées.
Assurer le suivi des incidents et des demandes de service dans le système de billetterie C2.
Documenter les interventions, les solutions mises en œuvre et les procédures techniques.
Prioriser les demandes selon leur urgence et leur incidence sur les opérations.
Transmettre aux ressources appropriées les problèmes nécessitant une expertise de niveau supérieur.
Contribuer à l'amélioration des processus et de la qualité du service TI.

Ce que vous apportez

De sept à douze ans d'expérience en soutien informatique, idéalement dans un environnement professionnel multisite.
Une solide expérience pratique en soutien technique de niveau 2.
Une connaissance approfondie de Microsoft 365 et de Windows.
De l'expérience avec des postes de travail complexes et des logiciels spécialisés.
Une expérience en génie-conseil, en ingénierie ou auprès d'une clientèle technique constitue un atout important.
De l'expérience avec les outils de billetterie et de gestion des demandes de service, notamment C2.
De solides aptitudes en diagnostic et en résolution de problèmes techniques complexes.
Un permis de conduire valide et l'accès à une automobile personnelle pour les déplacements entre les bureaux.

Compétences essentielles

Excellent sens du service à la clientèle et approche centrée sur les utilisateurs.
Grande autonomie et capacité à prendre les demandes en charge de façon proactive.
Excellentes aptitudes en diagnostic technique et en résolution de problèmes.
Capacité à gérer plusieurs priorités simultanément.
Bon jugement dans un environnement où les besoins sont variés et parfois urgents.
Excellentes habiletés de communication et de collaboration.
Sens de l'organisation, rigueur et souci du travail bien fait.

Notre environnement technologique

Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft OneDrive
Microsoft Windows
Système de billetterie C2
Logiciels spécialisés en ingénierie
Postes de travail complexes

Pourquoi vous joindre à Highspring

Cette occasion vous permettra d'avoir une incidence directe sur les opérations en soutenant des professionnels techniques dans un environnement multisite complexe. Vous prendrez en charge des problèmes exigeants, travaillerez avec une vaste gamme de technologies et collaborerez avec des équipes internes ainsi qu'avec des fournisseurs spécialisés.

-------------------

About Highspring

The Opportunity

Highspring is seeking an experienced Level 2 IT Support Technician to serve as the primary IT support resource for client offices in Montréal, Sherbrooke, and Longueuil.

Support will be delivered remotely and on-site based on operational needs.

What You'll Do

Serve as the primary IT support resource for the Montréal, Sherbrooke, and Longueuil offices.
Provide Level 2 technical support to a user community primarily composed of engineers and other professionals.
Diagnose and resolve complex issues affecting workstations, applications, user profiles, access, and working environments.
Take ownership of incidents requiring deeper technical expertise and follow them through to resolution.
Install, configure, maintain, and troubleshoot workstations and peripheral devices.
Support complex workstations and specialized software used by engineering teams.
Help manage workstation updates, configurations, and performance.
Support Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and Windows.
Collaborate with internal teams and vendors to resolve issues involving specialized applications.
Track incidents and service requests through the C2 ticketing system.
Document technical interventions, implemented solutions, and procedures.
Prioritize requests based on urgency and operational impact.
Escalate issues that require higher-level expertise.
Help improve IT processes and service quality.

What You Bring to the Table

Seven to 12 years of IT support experience, ideally in a multi-site professional environment.
Strong hands-on experience providing Level 2 technical support.
Advanced knowledge of Microsoft 365 and Windows.
Experience supporting complex workstations and specialized software.
Experience in consulting engineering, engineering, or another technically demanding user environment is a strong asset.
Experience with ticketing and service-request management tools, including C2.
Strong diagnostic skills and the ability to resolve complex technical issues.
A valid driver's license and access to a personal vehicle for travel between offices.

Core Skills Required

Strong customer service skills and a user-focused approach.
Ability to work independently and take proactive ownership of requests.
Excellent technical troubleshooting and problem-solving abilities.
Ability to manage multiple priorities simultaneously.
Sound judgment when responding to varied and occasionally urgent user needs.
Strong communication and collaboration skills.
Excellent organization, attention to detail, and commitment to quality.

Our Stack

Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft OneDrive
Microsoft Windows
C2 ticketing system
Specialized engineering software
Complex workstation environments

Why Join Highspring

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Level 2 IT support to engineers and other professionals across the Montréal, Sherbrooke, and Longueuil offices, diagnosing and resolving complex workstation, application, access, and user-environment issues. Manage incidents and service requests through the C2 ticketing system, document solutions, coordinate with internal teams and vendors, and contribute to improved IT service quality.

Requirements

Requires 7–12 years of IT support experience, strong hands-on Level 2 support skills, and advanced knowledge of Microsoft 365 and Windows, including experience with complex workstations and specialized software. A valid driver's license and access to a personal vehicle are required for travel between offices; engineering or consulting experience and familiarity with C2 are assets.

Skills

Level 2 IT Support
Microsoft 365
Windows
Technical Troubleshooting
Complex Workstation Support
Specialized Engineering Software Support
Incident Management
C2 Ticketing System
Workstation Configuration
Peripheral Device Support
User Profile and Access Support
Customer Service
Prioritization
Documentation
Communication and Collaboration
Multi-Site Support

Visa sponsorship

Not detected in the job text

Keywords

Information Technology Support
Level 2 Support
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft SharePoint
Microsoft OneDrive
Microsoft Windows
C2 Ticketing System
Engineering Software
Complex Workstations
Peripheral Devices
Workstation Updates
Workstation Configuration
Workstation Performance
Incident Management
Service Request Management
Technical Troubleshooting
User Profiles
Access Management
Multi-Site Support
Vendor Collaboration
Technical Documentation
Customer Service
IT Service Quality
Engineering
Professional Services

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Jobs in Canada