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Hilti Canada

Bilingual Inbound Customer Service Rep

Oakville, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Education: High school diploma
Posting language: English
Posted: Oct 1, 2026

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Original job description

Where great service drives lasting customer success.

The role of the Bilingual Inbound Customer Service Rep is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.

What You'll Do

Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
Responsible for sustaining and continuing knowledge of existing and new products and applications
Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
Successful time management skills to provide quality service with 60 - 75 customer contacts per day

What You’ll Bring

High School diploma or GED required; Bachelor’s degree preferred
Bilingual proficiency in French & English, required
Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and need to be in hand before applying
Previous customer service and/or sales skills required
Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
Be able to thrive both independently and in a team environment

Strong technical and customer relationship management skills required

Ability to multitask, prioritize, and manage time effectively
Excellent written, verbal, and presentation skills
Drive to develop strong and sustainable customer relationships

Mobility and desire to develop preferred

What’s In It For You

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.

At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $58,000 - $62,000, with bonus of 7.5% at target.

Medical/Dental/Vision effective the first day of the month following employment
Team member Only coverage premiums paid by Hilti
Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
Business Travel Accident paid by Hilti
Basic Dependent Life Insurance paid by Hilti
Option Life, AD&D, and Critical Illness for team member and dependents
Short-term Disability paid by Hilti
Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
Generous Paid Time Off policy and holidays including two days to give back to your local community
Paid parental leave, sabbaticals, military leave
Up to five days per year of back-up daycare
Employee Assistance Program (EAP), company-paid wellness screenings
Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice

Working Conditions

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone
This position will participate in a variety of occasional tool training that will require:
Lifting of tools up to 65lbs
Some exposure to excessively loud noises

Safety Requirements

Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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More about this job

Responsibilities

Handle inbound customer contacts across phone, fax, email, and chat, providing customer service, consultative sales, technical assistance, and product support. Process transactions in line with legal and regulatory requirements, support online sales and customer growth, and manage a high volume of daily customer interactions.

Requirements

A high school diploma or GED is required, and a bachelor's degree is preferred; French and English proficiency is required. Previous customer service or sales experience, strong technical and customer relationship skills, computer proficiency, and effective multitasking and time management are expected.

Skills

Bilingual French And English Communication
Inbound Customer Service
Consultative Sales
Technical Support
Product Knowledge
Hilti Online
SAP
Microsoft Word
Microsoft Excel
Time Management
Multitasking
Prioritization
Written And Verbal Communication
Troubleshooting
Transaction Processing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident And Disability Insurance
Dependent Life Insurance
Critical Illness Insurance
Short-Term Disability
Registered Pension Plan With Matching Contributions
Paid Time Off
Paid Holidays
Paid Parental Leave
Sabbatical Leave
Military Leave
Backup Daycare
Employee Assistance Program
Wellness Screenings
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Inbound Customer Service
Consultative Sales
Technical Inquiries
Customer Support
French
English
Hilti Online
SAP
Microsoft Word
Microsoft Excel
Product Applications
Channel Strategy
New Product Strategy
Trade Strategy
Specialized Market Segments
Federal And State Government
Rental
Automotive
Mining
Nuclear
Transaction Processing
Legal Guidelines
Regulatory Standards
SSS
Online Sales
Inbound Calls
Email Support
Chat Support
Repair Inquiries

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