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Hilti Canada

Bilingual Logistics Care Specialist

Oakville, ON, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Education: High school diploma
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Logistics support that keeps projects moving.

The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help

drive customer engagement. This role provides a contact point for account managers to seek resolution on

logistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse.

What You'll Do

Increase customer delivery satisfaction by providing transparency to outbound shipments
Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels,

consolidating number of shipments per order, and expedited shipping where relevant

Monitor orders on specific holds for accuracy, ensuring timely release to distribution centers for

shipping. Ensure all COP order holds resolved prior to cut off

Monitor back orders daily and take corrective actions to resolve in a timely manner
Effectively utilize database analysis to record actions taken and characteristics of orders identified as

potential failures

Develop strong partnerships with materials management/transportation/warehouse
Develop trust with field sales to increase AM productivity and reduce inbound calls from field
Create stock movements (STO/PO)
Provide stock movement support for 4 CW’s and 8 DC’s
Complete scrap requests for DC’s, HC’s, and Vans
Provide reporting and maintenance related to open stock transport orders
Properly handle incoming phone calls and emails in a timely manner
Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and

timely replenishment of inventory

Reconcile inventory of vans through transaction forms and regular movement of sales professionals in

and out of sales territories

Partner with marketing to determine appropriate van inventory limits and product mix
Support training of new team members
Perform other duties as assigned

What You’ll Bring

Bilingual proficiency in both French and English required
High School Diploma/GED, required
Associate Degree, preferred
Minimum two (2) years’ experience, required
Solid knowledge of SAP systems – APO and R3
Functional knowledge of logistics processes
Solid knowledge of related business processes (i.e., Product Portfolio Management)
Excellent interpersonal and customer service skills
Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
Good communication, organization, and analytical skills
Detail oriented and able to handle multiple responsibilities and make decisions

What’s In It for You

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,000 - $60,000

In addition to a competitive base salary, we offer a robust benefits package including:

Medical/Dental/Vision effective the first day of the month following employment
Team member Only coverage premiums paid by Hilti
Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
Business Travel Accident paid by Hilti
Basic Dependent Life Insurance paid by Hilti
Option Life, AD&D, and Critical Illness for team member and dependents
Short-term Disability paid by Hilti
Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
Generous Paid Time Off policy and holidays including two days to give back to your local community
Paid parental leave, sabbaticals, military leave
Up to five days per year of back-up daycare
Employee Assistance Program (EAP), company-paid wellness screenings
Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice

Working Conditions: Normal office environment.

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Apply About employer

More about this job

Responsibilities

Monitor orders, shipments, back orders, and inventory to identify and resolve fulfillment and delivery issues, including coordinating stock movements and shipment solutions. Support account managers and field sales, maintain logistics records and reports, manage sales vehicle inventory, and collaborate with warehouse, transportation, materials management, and marketing teams.

Requirements

Bilingual proficiency in French and English and a high school diploma or GED are required; an associate degree is preferred. The role requires at least two years of experience, knowledge of SAP APO and R3 and logistics processes, strong customer service and interpersonal skills, and proficiency with Microsoft Office tools.

Skills

Bilingual French and English
Logistics Coordination
Order Tracking
Delivery Issue Resolution
Inventory Management
SAP APO
SAP R3
Database Analysis
Customer Service
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Communication
Organization
Analytical Skills

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Disability Insurance
Business Travel Accident Insurance
Dependent Life Insurance
Critical Illness Insurance
Registered Pension Plan With Matching Contributions
Paid Time Off
Paid Holidays
Paid Parental Leave
Sabbatical Leave
Military Leave
Backup Daycare
Employee Assistance Program
Wellness Screenings
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Order Tracking
Outbound Shipments
Delivery Satisfaction
Fulfillment
Stock Levels
Expedited Shipping
Order Holds
Back Orders
Database Analysis
Materials Management
Transportation
Warehouse Operations
Stock Movements
Stock Transport Orders
Purchase Orders
Scrap Requests
Inventory Reconciliation
Sales Vehicle Inventory
SAP APO
SAP R3
Product Portfolio Management
Customer Service
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
French
English

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