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Added 36 mins ago
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Hilti Canada

Customer Tool Services Representative

Oakville, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Customer Tool Services Representative position executes operational processes required to deliver the After Market Services (AMS) service offering to Hilti’s customers. This is completed by supporting internal team members via phone and electronic communication, managing all aspects of tool repair and on-demand service that support Hilti industry leading services.

What You'll Do

Develop and maintain an understanding of the AMS value proposition and offerings; coach team members to reach comprehension
Based on direct email and phone requests from Hilti team members, handle the research, processing, and follow-up of activities related to AMS support to include:
Tool repair order entry
Tool service consultation
On demand order entry
On demand return process
Tool warranty exchange
Serial number updates and changes
Quote clarification
E-commerce support
Competitor tool trade in
Direct customer contact tool repair and on demand services to promote AMS services to our customers and also enhance customer experience
Support team members in AMS processes and execution
Provide solutions for improving and/or streamlining AMS execution
Other duties as needed or assigned

What You’ll Bring

High School/GED, required; Bachelor’s Degree, preferred
Minimum one (1) year of experience in a sales or customer service role
Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and need to be in hand before applying
Bilingual in English & French preferred
Proficiency in MS Office including PowerPoint, Excel, and Word
Proficiency in SAP preferred
Excellent organizational skills
Strong verbal/written communication skills
Demonstrated high level of attention to detail

What’s In It for You

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.

At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $58,000 - $62,000, with bonus of 7.5% at target.

Medical/Dental/Vision effective the first day of the month following employment
Team member Only coverage premiums paid by Hilti
Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
Business Travel Accident paid by Hilti
Basic Dependent Life Insurance paid by Hilti
Option Life, AD&D, and Critical Illness for team member and dependents
Short-term Disability paid by Hilti
Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
Generous Paid Time Off policy and holidays including two days to give back to your local community
Paid parental leave, sabbaticals, military leave
Up to five days per year of back-up daycare
Employee Assistance Program (EAP), company-paid wellness screenings
Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice

Normal office conditions.

No travel required, occasional domestic travel optional.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Apply About employer

More about this job

Responsibilities

Process and follow up on tool repair, on-demand service, warranty, returns, and other After Market Services requests received from internal team members. Support customers and colleagues by providing service consultations, promoting AMS offerings, and identifying ways to improve service execution.

Requirements

A high school diploma or GED is required, and a bachelor's degree is preferred; candidates need at least one year of sales or customer service experience. Strong communication, organization, and attention to detail are required, while Microsoft Office proficiency is expected and SAP proficiency and English-French bilingualism are preferred.

Skills

Customer Service
Sales
Tool Repair Order Entry
Tool Service Consultation
On-Demand Order Processing
Returns Processing
Warranty Exchanges
Serial Number Updates
Quote Clarification
E-Commerce Support
Competitor Tool Trade-Ins
Process Improvement
Microsoft Office
PowerPoint
Excel
Word

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident And Disability Insurance
Business Travel Accident Insurance
Dependent Life Insurance
Critical Illness Insurance
Short-Term Disability
Registered Pension Plan With Matching
Paid Time Off
Paid Holidays
Paid Parental Leave
Sabbatical Leave
Military Leave
Backup Daycare
Employee Assistance Program
Wellness Screenings
Professional Development Opportunities
Bonus

Visa sponsorship

Not detected in the job text

Keywords

After Market Services
AMS
Tool Repair
On-Demand Services
Service Consultation
Order Entry
Returns Processing
Warranty Exchange
Serial Number Updates
Quote Clarification
E-Commerce
Competitor Tool Trade-In
Customer Service
Sales
Microsoft Office
PowerPoint
Excel
Word
SAP
Process Improvement
Customer Experience
Phone Support
Email Support
Construction
Industrial Machinery

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