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Added 3 mins ago
TR
Heavy Duty Mechanic Journeyperson
Teck Resources Limited
BC · British Columbia, Canada
- Full-time
Highland Valley Copper (HVC) Operations is Canada’s largest open-pit copper mine and molybdenum operation. HVC produces both copper and molybdenum concentrate through autogenous and…
Added 3 mins ago
W
Manufacturing Operator
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Belleville, ON
- Full-time
Added 3 mins ago
DG
Project Manager, Civil
Dawson Group
Kamloops, BC
- Full-time
Dawson Civil is looking for a Project Manager who will be a key leader and will provide oversite on operations to support successful project completion through problem solving initiatives…
Added 3 mins ago
FH
Course Materials Mgr - Calgary, Alberta
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Burlington, ON
- Full-time
…Course Materials Regional Manager or Course Materials Market Leader and collaborates consistently with ACCESS Success Managers and Support…
Added 3 mins ago
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Montreal, QC
- Full-time
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Added 3 mins ago
UO
Clinical Teaching Technician, Registered Veterinary Technician, Faculty of Veterinary Medicine
University of Calgary
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- Full-time
…the ASU Manager and the Manager Veterinary Medicine Spy Hill Operations within the University of Calgary, Faculty of Veterinary Medicine…
Added 6 mins ago
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Director of Surgical Operations
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Québec, QC
- $150,000 to $180,000 CAD / year
- Full-time
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Added 9 mins ago
Area Works Supervisor
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Morden, MB · Hadashville, MB
Manitoba Transportation and Infrastructure is seeking a strong people-focused leader for the Area Works Supervisor role in Morden, MB, Hadashville, MB, and Stony Mountain, MB. This role is…
Added 17 mins ago
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Added 26 mins ago
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Director, Virtual Care Technology Applications
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Mississauga, ON · Toronto, ON
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The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of…
Added 26 mins ago
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Senior Manager, Specialty Pharmacy-2
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Calgary, AB
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…stewardship, staffing and team engagement. This role requires a strong leader with critical thinking skills, ability to problem solve and effectively manage professional relationships with…
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District Sales Manager, Large Store
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Hamilton, ON
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Added 34 mins ago
CG
Assistant Front End Manager – Full-Time
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- Full-time
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Added 37 mins ago
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Project Coordinator
FitzGerald and Snow (2010) Ltd.
Charlottetown, PE
- Full-time
FitzGerald and Snow (2010) Ltd. is a leader in the construction industry on Prince Edward Island and we are looking for the right individual to strengthen our project management team at our…
Added 46 mins ago
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Working closely with Pharmacy Operations, Technology, Digital, Clinical Excellence, and other cross-functional partners, this leader will translate emerging capabilities, patient and team…
Added 59 mins ago
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industrial cleaner
PFG Glass Industries Ltd
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- On-site
Added 1 hour ago
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- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 hour ago
J
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Canada
- $225,000 to $275,000 CAD / year
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Establish effective technology governance and risk-management practices in partnership with Security, Cloud Operations, IT, Legal, and business leadership to manage architectural,…
Added 1 hour ago
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- Internship
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Senior Manager, Content Development and Production (French Services) (On Site)
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Emterra Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…risk, prevention, claims, and field execution across Emterra’s operations in British Columbia, Saskatchewan, and Manitoba. This role leads a team of three Safety Specialists and is…
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Clio
Calgary, AB · Vancouver, BC · Toronto, ON
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Added 1 hour ago
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Part-Time Security Guard (Friday & Saturday Overnights)
Securitas Canada
Airdrie, AB
- Part-time
Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000…
Added 1 hour ago
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Hilton

Assistant Executive Lounge Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 years' guest service or Food & Beverage management experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Assistant Manager - Executive Lounge, you lead the Executive Lounge operation with a focus on refined guest service, team performance, Food & Beverage execution, operational discipline, and revenue growth.

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at Applicant_Accommodations@hilton.com or call 1-844‑398‑0378.

Responsibilities

Here's what you'll do during a typical day:

People Leadership and Team Standards

Recruit, train, coach, and develop the Executive Lounge team to seamlessly deliver consistent, polished, and anticipatory service.
Establish and maintain service standards, appearance, teamwork, and accountability standards
Manage scheduling, labor budgets, and departmental operations
Provide performance feedback, recognition, coaching, and corrective action

Guest Experience and Diamond Member Engagement

Deliver personalized service for Diamond Members and eligible guests before, during, and after their stay
Anticipate guest needs, profiles and preferences to create thoughtful experiences
Serve as the primary contact for guest requests, concerns, and service recovery.
Coordinate VIP arrivals, special occasions, and pre-arrival requests with other departments to deliver a memorable guest experiences
Maintain accurate guest profiles, support reservation-related processes, and ensure timely follow-up for unresolved concerns
Manage accurate Lounge access and digital key delivery for eligible guests.

Food and Beverage Operations

Oversee daily Executive Lounge operations, presentation, and service standards
Coordinate Executive Lounge, and boardroom set up and presentation requirements including decor, setup, collateral replenishment, and service readiness for daily operations and special occasions.
Partner with Culinary and Food & Beverage teams to maintain product quality, consistency, and appropriate offering levels
Enhance the guest experience through knowledgeable and personalized beverage service
Adjust staff and service levels based on business needs and guest flow
Support other Food & Beverage outlets as required

Operational Excellence, Compliance, and Collaboration

•Maintain cleanliness, food safety, health and safety, and brand standards throughout the Executive Lounge

Support inventory management, cost control, and waste reduction initiatives
Manage effective communication with other departments and hotel leadership to ensure guest needs, operational changes, and service opportunities are addressed promptly
Prepare and distribute operational, stay experience, and activity reports
Manage Executive Lounge boardroom booking requests
Monitor facilities and equipment, coordinate maintenance and deep cleaning as needed
Ensure compliance with EcoSure, food handling and alcohol standards
Create memorable experiences and surprise and delight opportunities for Hilton honors guests

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.

To successfully fill this role, one should maintain the following attitudes, behaviors, skills, and values:

A degree or diploma in Hotel Management or equivalent
Minimum 2 years' guest service or Food & Beverage management experience
Excellent leadership, interpersonal, and communication skills
Calm, efficient, and organized approach to work
Professional personal presentation
A passion for delivering exceptional guest service

Must be legally eligible to work in Canada
Must be smart serve certified

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in an Executive Lounge or Food & Beverage experience in a hotel environment
Intermediate level experience with MS Office
Previous experience with hotel PMS systems is an asset.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

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More about this job

Responsibilities

The Assistant Executive Lounge Manager leads daily lounge operations, focusing on refined guest service, team performance, and food and beverage execution. They are responsible for recruiting and training staff, managing budgets, and ensuring high standards of guest engagement and operational compliance.

Requirements

Candidates must hold a degree or diploma in Hotel Management or equivalent and possess at least 2 years of guest service or food and beverage management experience. Strong leadership, communication skills, and a valid Smart Serve certification are required for this role.

Skills

Team leadership
Guest service
Food and beverage management
Operational discipline
Revenue growth
Staff training
Performance management
Inventory management
Conflict resolution
Communication skills
Interpersonal skills
Smart serve certification
MS Office
PMS systems
Food safety compliance
Customer focus

Benefits

Competitive benefits package
Employee discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Executive Lounge
Food and Beverage
Team Leadership
Guest Experience
Diamond Member Engagement
Operational Excellence
Inventory Management
Cost Control
Smart Serve
Hotel Management
PMS Systems
MS Office
Brand Standards
Service Recovery
VIP Arrivals
Compliance
Health and Safety
Recruitment
Coaching

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