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Hilton

Maître d'hôtel banquets- Hilton Québec

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 6, 2026

Original job description

English section of this bilingual listing.

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

Read the full bilingual original

Relevant du Directeur des opérations, le Maître d’hôtel banquets s’assure du bon déroulement des réceptions dans les différentes salles du Hilton Québec, en vue d’offrir une expérience client irréprochable. Il planifie la logistique terrain avant l’événement, il agit à titre de personne ressource pour le client, il dirige son équipe pendant l’événement et il s’assure d’une amélioration continue après l’événement.

Responsibilities

Établir et préparer la logistique terrain entourant la tenue de l’événement selon les directives du bon de commande émanant du département des ventes;
Inspecter quotidiennement les aires de service et s’assure de l’application des normes d’hygiène et salubrité ainsi que de santé et sécurité au travail;
Motiver, superviser, former et encadrer les employés de service sous sa responsabilité;
S’assurer de la satisfaction de la clientèle pendant et après la prestation du service et s’assurer du bon déroulement des événements;
Collaborer étroitement avec l’équipe avant-scène et arrière-scène tout en s’assurant du bon déroulement de l’activité;
Assurer le lien entre la salle, la cuisine, le client et toute autre instance concernée;
S’assurer de la qualité des produits offerts et d’un service à la hauteur des standards de l’entreprise;
Aider en salle, s’il y a lieu;
Réagir aux imprévus et trouver des solutions;
Communiquer ses commentaires au coordonnateur banquets et propose des recommandations souhaitables à l’atteinte des objectifs;
Gérer les opérations du service banquets et des bars ainsi que les employés qui s’y rattachent;
Effectuer toute autre tâche demandée par son supérieur et nécessaire au bon fonctionnement du département.

Qualifications

Diplôme d’études professionnelles ou collégiales en gestion hôtelière ou trois (3) années d’expérience en banquets;
Expérience en gestion de personnel syndiqué et en service à la clientèle;
Aptitudes pour le travail d’équipe, autonomie, dynamisme, entregent, honnêteté, polyvalence, sens de l’initiative et de l’organisation;
Connaissance du français et de l’anglais;
Connaissance et application des normes du travail et des principes de base en santé et sécurité, de même qu’en hygiène et salubrité;
Très bonne tolérance au stress;
Être disponible principalement pour des quarts de soir, avec la possibilité d’effectuer des quarts de jour selon les besoins opérationnels.

Join an Award-Winning Workplace Culture

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

Apply About employer

More about this job

Responsibilities

The Banquet Maître d'hôtel is responsible for planning event logistics and ensuring the smooth execution of receptions at the Hilton Québec. They supervise service staff, maintain high standards of hygiene and safety, and act as the primary point of contact for clients.

Requirements

Candidates must possess a professional or college diploma in hotel management or at least three years of banquet experience. Proficiency in both French and English, along with strong leadership and stress management skills, is required.

Skills

Banquet management
Staff supervision
Customer service
Logistics planning
Conflict resolution
Hygiene and sanitation standards
Health and safety compliance
Team leadership
Communication
Stress management
Operational management
Problem solving
Training and development

Benefits

Award-winning workplace culture
Global hospitality career opportunities

Visa sponsorship

Not detected in the job text

Keywords

Banquet operations
Hotel management
Hospitality
Event logistics
Staff supervision
Customer satisfaction
Health and safety
Hygiene standards
Team leadership
Service standards
Unionized staff management
Hilton
Food and beverage
Operations management

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