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Wireless Retail Manager- Gander
OSL Retail Services Inc
Gander, NL
- Other
As a Wireless Manager, you’re key to our success. An inspiring leader who can help your store stores deliver awesome sales and great service. You’ll get to build your own a sales team while…
Added 3 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 3 mins ago
OC
Business Development Manager
Ontario Clean Water Agency
Kirkland Lake, ON · OCWA - Kirkland Lake WWT
- Full-time
· Provide exceptional client relations and customer service to OCWA clients and partners by participating in regular meetings and supporting senior leadership with strategic initiatives,…
Added 3 mins ago
TI
Customer Success Manager
Trane Italia
Montreal, QC
- Full-time
We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you…
Added 18 mins ago
IC
E-Commerce Operations Specialist
IHL Canada
Vaughan, ON
- Full-time
Founded in 1985, IHL is a Canadian, family-owned company committed to delivering exceptional quality, outstanding service, and competitive value to construction industry customers. As an…
Added 18 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
We are looking for a dynamic leader, who enjoys problem-solving, has strong critical thinking, decision-making, conflict resolution, and customer service skills, is a strong collaborator,…
Added 18 mins ago
CC
Gestionnaire logistique et opérations
Cerco Cable Canada
Dorval, QC
- Full-time
Coordinate activities with sales, customer service and carriers to meet delivery deadlines.
Added 18 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 18 mins ago
VT
Installation Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global leader in manufacturing automation systems and tooling solutions, is seeking an experienced and driven Installation Manager to lead the successful installation,…
Added 18 mins ago
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Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 18 mins ago
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Superviseur de la réception - Hilton Québec
Hilton
Quebec, QC
- Full-time
At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality,…
Added 18 mins ago
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Sr. Engineer - Automation, Falcon Complete
CrowdStrike
Canada
- Full-time
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop…
Added 18 mins ago
AE
Campus Undergraduate Summer Internship Program - 2027 Finance, Finance - Toronto, Ontario, CN
American Express
Toronto, ON
- Full-time
…delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and…
Added 33 mins ago
BC
Purchasing Administrator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Highly developed interpersonal, communication, organizational skills and customer service mindset
Added 33 mins ago
JC
Life Safety Systems Representative
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 33 mins ago
HS
Territory Sales Manager
Hercules SLR
Winnipeg, MB
- Full-time
…building and improving upon our cultures of safety and dedicated customer…
Added 48 mins ago
LS
Business System Analyst
LeverageTek Staffing Solutions
Gatineau, QC
- $80,000 to $90,000 CAD / year
- Temporary
A customer-service mindset and a proactive approach to resolving issues
Added 48 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 48 mins ago
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Bilingual Logistics Dispatcher
Dynacare
Ottawa, ON · Brampton, ON
- Contract
…convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any…
Added 1 hour ago
C
Claims Representative II, Special Lines
Co-operators
AB · Moncton, NB · Guelph, ON · London, ON · Toronto, ON · Mississauga, ON · Calgary, AB · BC · Edmonton, AB
- Full-time
Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Added 1 hour ago
HG
DC Associate Driver - Inbound 1st Shift (Tier 1)
H&M Group
Ajax, ON
- Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 1 hour ago
CB
Head of Platform Engineering
Canadian Bank Note Company
Ottawa, ON
- Full-time
Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil…
Added 1 hour ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
…long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts…
Added 1 hour ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…

Hilton

Superviseur de la réception - Hilton Québec

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

Read the full bilingual original

Relevant de la direction de la réception, le ou la superviseur(e) coordonne les opérations pendant son quart de travail et accompagne l’équipe afin d’offrir une expérience client chaleureuse et personnalisée. Présente sur le terrain, cette personne assure la fluidité des arrivées et des départs, intervient dans les situations complexes et collabore avec les différents services de l’hôtel.

Responsibilities

-Superviser, mobiliser, former et accompagner l’équipe de la réception dans l’application des standards de service Hilton;

Planifier les priorités du quart et répartir les tâches selon l’achalandage et les besoins opérationnels;

Maintenir une présence active dans le lobby et soutenir l’équipe lors des périodes de pointe;

Assurer la satisfaction de la clientèle, prendre en charge les plaintes et les demandes particulières et effectuer les suivis nécessaires;

Coordonner l’attribution des chambres ainsi que les arrivées et les départs des clients individuels, des groupes et des VIP;

Collaborer avec les différents services afin d’assurer la disponibilité des chambres et le bon déroulement des séjours;

Veiller à l’exactitude des dossiers clients, de la facturation, des paiements et des rapports opérationnels;

Promouvoir le programme de surclassement et de ventes additionnelles (upsell), accompagner l’équipe et suivre les résultats pour contribuer à l’atteinte des objectifs financiers;

Assurer une communication efficace entre les quarts de travail et faire respecter les procédures de sécurité et de confidentialité;

Agir comme personne responsable de la réception en l’absence de la direction, selon l’autorité déléguée.

Qualifications

-Diplôme en gestion hôtelière, tourisme, administration ou domaine connexe, ou combinaison équivalente de formation et d’expérience;

Expérience pertinente à la réception d’un hôtel à service complet; une expérience en supervision ou comme chef d’équipe constitue un atout important;

Expérience en milieu syndiqué, un atout;

Maîtrise du français et de l’anglais, à l’oral et à l’écrit, afin de servir une clientèle internationale;

Bonne connaissance d’un système de gestion hôtelière; la connaissance d’OnQ ou de PEP et des outils Hilton constitue un atout;

Leadership mobilisateur, sens du service à la clientèle, diplomatie et esprit d’équipe;

Sens de l’organisation, autonomie et capacité à prendre des décisions et à gérer plusieurs priorités sous pression;

Aptitudes en vente et en accompagnement d’équipe pour favoriser les surclassements et les ventes additionnelles;

Disponibilité pour un horaire variable incluant les quarts de jour, de soir, de nuit au besoin, les fins de semaine et les jours fériés

Vos futurs avantages :

-Un lieu de travail où votre bien-être est notre priorité;

Des collègues de travail expérimentés et passionnés;
Programme complet de reconnaissance des employés;
Un service de cafétéria;
L’unique programme Go Hilton, vous permettant de voyager dans plus de 9 000 hôtels de la chaîne!

Ça vous parle?

Appliquez!

Join an Award-Winning Workplace Culture

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

Apply About employer

More about this job

Responsibilities

The supervisor coordinates front desk operations, manages staff, and ensures a high-quality guest experience during their shift. They are responsible for overseeing arrivals and departures, handling complex guest issues, and collaborating with other hotel departments to maintain service standards.

Requirements

Candidates should have a diploma in hotel management, tourism, or administration, along with relevant experience in a full-service hotel. Proficiency in both French and English is required, as well as strong leadership skills and the ability to work a flexible schedule.

Skills

Front desk supervision
Customer service
Team leadership
Conflict resolution
Upselling
Hotel management systems
Staff training
Operational planning
Communication
Decision making
Time management
Diplomacy
Teamwork
Billing and invoicing
Safety procedures

Benefits

Employee recognition program
Cafeteria service
Go Hilton travel program

Visa sponsorship

Not detected in the job text

Keywords

Front desk
Hospitality
Hilton
Supervision
Customer experience
OnQ
PEP
Hotel management
Upselling
Team leadership
Guest services
Operations management
Conflict resolution
Billing
Reporting
Safety compliance
Confidentiality
Tourism
Administration
Unionized environment

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