Crate Inbound Operator

Job Title: Crate Inbound Operator 
Salary Range: CAD$21:63ph – CAD$27:00ph
Working Type: On-Site

PURPOSE OF ROLE
Responsible for safely unloading and loading, inspecting, and feeding inbound crates into the processing system to ensure quality compliance and efficient flow, while supporting the end-to-end crate operation from inbound handling through to washing and palletising by maintaining consistency in material flow, quality control, and operational coordination.

KEY ACCOUNTABILITIES
Regulatory, Safety & Quality Compliance

Ensure all inbound crate handling meets safety, hygiene, and quality standards.
Inspect inbound crates to ensure compliance with quality, cleanliness, and operational standards
Maintain sanitation and hygiene across inbound and crate feed areas
Follow safe handling practices, including certified forklift operation and PPE usage
Identify, segregate, and report non-conforming crates through NCR processes
Maintain a clean, organized, and audit-ready work environment
Proactively identify risks and escalate issues to prevent non-compliance

Equipment Operation & Process Control
Ensure efficient unloading and controlled feeding of crates into the wash system.
Operate forklifts and material handling equipment safely to unload and stage inbound crates
Feed crates into washing systems while maintaining stable and consistent flow
Monitor conveyors and related equipment, responding to disruptions or irregular flow
Apply first-line troubleshooting and escalate issues impacting operations
Perform routine checks to ensure equipment readiness and reliability

Crate Handling & Quality Management
Ensure only compliant crates are introduced into the system.
Perform detailed quality checks on inbound crates for condition, type, and contamination
Segregate damaged, contaminated, or non-standard crates
Manage rejects, including re-induction or scrapping using system tools
Maintain consistent inspection standards across all inbound activities
Ensure correct staging and sorting to support efficient downstream processing
Apply defined criteria to assess crate condition, including contamination severity and structural integrity, to support consistent reject or rework decisions

Operational Flow & Coordination
Maintain seamless crate flow from inbound to washing operations.
Coordinate closely with Washer Operators to maintain continuous feed into the system
Monitor flow conditions and adjust handling to avoid bottlenecks and control crate feed rate in alignment with washing capacity to prevent overloading, congestion, or process disruptions
Align inbound pace with downstream washing and palletising capacity
Take timely action to resolve disruptions and maintain throughput
Support overall operational priorities for balanced end-to-end flow

Communication, Problem-Solving & Administration
Support daily operations through effective communication and issue resolution.
Communicate quality issues, delays, and operational disruptions promptly
Apply sound problem-solving to maintain flow and minimize downtime
Accurately and timely record NCRs, rejects, and operational activity in systems to maintain traceability and data integrity
Follow escalation protocols for safety, quality, or operational issues
Support continuous improvement initiatives and complete assigned tasks
Perform Other duties as assigned by supervisor/Manager


Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.