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IT Applications Support Analyst
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Hilton Food Group Plc

IT Applications Support Analyst

Brantford, ON, Canada

Job Title: IT Application Support Analyst Salary Range: CAD$55,146.00 – CAD$68,932.00 Working Type: On-Site

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Job details

Pay: Job Title: IT Application Support Analyst Salary Range: CAD$55,146.00 – CAD$68,932.00 Working Type: On-Site
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: IT Application Support Analyst
Salary Range: CAD$55,146.00 – CAD$68,932.00
Working Type: On-Site

PURPOSE OF ROLE
The role of the IT Applications Support Analyst is to support and optimise the suite of applications used across our food production operations. This role is critical in ensuring the reliability and performance of systems such as ERP, production planning, traceability, and quality control tools that underpin day-to-day manufacturing and supply chain activities.
Line management to the role will be provided by IT Applications Engineer and IT Team Leader.

KEY ACCOUNTABILITIES
Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
Work as part of the IT support team to resolve service tickets
Manage application configurations, user access, and system integrations with equipment and other platforms.
Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
Participate in testing and deployment of application updates or new modules.
Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions.
Maintaining good cooperation and communication between business users and IT team.
Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
Strong troubleshooting skills and the ability to work under pressure in a live production environment.
Good understanding of data flows, system integration, and user access management.
Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
Effective communication skills
Effective organisational skills
Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
Problem-solving ability.
Ability to prioritise work in a reactive and proactive environment.
Understands the importance of Security and Standards.

Desirable:
Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
Knowledge of traceability requirements in food manufacturing.
Exposure to automation systems or industrial IT infrastructure.

WOULD SUIT SOMEONE WHO ….

Problem solves
Can triage and prioritise service tickets
Acts with fairness and consistency.
Works to high standards and promotes the same.
Enjoys working as part of a flexible team.
Flexes approach to suit the situation.
Recognises diversity.
Focuses on delivery.
Has a positive ‘can do’ attitude.
Can work under pressure.
Is a good collaborator.
Enjoys use of technology to make business more modern and efficient.
Has ability to go into detail, if necessary, but also understands bigger picture, especially business purpose and benefits of used technology.

Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.

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More about this job

Responsibilities

The IT Applications Support Analyst provides hands-on support for core business applications, including ERP systems, to ensure the reliability of production and supply chain operations. They collaborate with cross-functional teams to resolve service tickets, manage system configurations, and ensure data integrity for audits.

Requirements

Candidates should have a strong understanding of ERP systems and experience in a manufacturing or food production environment. Effective troubleshooting, communication, and organizational skills are essential for managing technical issues and supporting shop floor operations.

Skills

ERP systems
Troubleshooting
Data flows
System integration
User access management
Communication skills
Problem-solving
Technical support
Production scheduling
Inventory management
Procurement
Quality assurance
Traceability
Compliance
WMS
SAP

Visa sponsorship

Not detected in the job text

Keywords

ERP
Evolve
SAP
WMS
Manufacturing
Food production
Traceability
HACCP
BRC
ISO 22000
System integration
Data integrity
Service delivery
Infrastructure
Automation
Industrial IT
Quality control
Production planning
Procurement
Inventory

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