Original job description
Job Title: Systems Operator
Salary Range: CAD$82,000.00 – CAD$90,000.00
Working Type: On-Site
PURPOSE OF ROLE
The System Operator is responsible for ensuring the
safe, reliable, and efficient operation of automated warehouse and material
handling systems in a 24/7 mission-critical environment. This role monitors and
controls automation platforms, responds to system incidents and alarms,
coordinates with cross-functional teams, and supports business continuity to
meet operational performance, safety, and service level objectives.
Hilton
Foods Canada is committed to building a culture of diversity and inclusion and
are committed to providing equal opportunities to all employees. At Hilton
Foods Canada, we welcome and encourage applications from people with
disabilities. Accommodations are available on request for candidates taking
part in all aspects of the selection process. If you require an accommodation
during the recruitment process, please advise the HR representative. All
requests for an accommodation and the accommodation measures will be handled in
a confidential manner at all times.
KEY
ACCOUNTABILITIES
1. Automation System Operations & Performance Management
Operate, monitor, and optimize automated warehouse systems including ERP, WCS, and SCADA.
Understand and manage end-to-end operational flows across production, logistics, inventory, planning, and crate wash.
Ensure automation system flows meet service levels, throughput targets, and on-time delivery requirements.
Analyse system data, alerts, dashboards, and logs to identify performance issues and improvement opportunities.
Support system testing, validation, and controlled operational changes.
2. Incident Response, Troubleshooting & Business Continuity
Respond promptly to system alarms, alerts, and trouble calls to maintain uptime.
Clear conveyor system jams and address automation-related incidents safely and efficiently.
Apply structured problem-solving and root cause analysis techniques to diagnose and resolve issues.
Act as technical lead during incidents, communicating impact, status, and recovery steps.
Execute BCP, MIMP, and PIR processes and escalate issues beyond scope when required.
3. Technical Support & Cross-Functional Coordination
Coordinate with operations, maintenance, IT, and automation engineering teams.
Support diagnostics, log analysis, testing, and technical recommendations.
Interpret mechanical and electrical components, drawings, and operational documentation.
Follow instructions from control room operators, technicians, and supervisors.
Support SOP documentation and continuous improvement initiatives.
4. Safety, Compliance & Workplace Standards
Comply fully with company safety policies, including PPE and LOTO procedures.
Identify, report, and mitigate workplace safety hazards and risks.
Maintain housekeeping standards around automation systems.
Demonstrate professional conduct, strong communication, and flexibility in a 24/7 environment.
Perform other duties as assigned by supervisor/manager.
KEY EXPERIENCE,
KNOWLEDGE AND SKILLS
Essential
Ability to work in cold environment (0° to 2° C)
3+ years of experience in warehouse or operations environments
Experience supporting 24/7 mission-critical systems
Experience with SCADA, WCS, and ERP systems
General technical knowledge of conveyor systems
Strong analytical and troubleshooting skills
Ability to interpret technical documentation and drawings
Familiarity with incident management and root cause analysis
Strong written and verbal communication skills
Ability to shift priorities based on operational demands
Desirable
Prior experience working in food packaging cold environment
Valid Forklift License or ability to obtain one
Working Conditions
Temperature ‑controlled work environment maintained between 0–2°C
Moderate noise levels due to AGVs, robotic systems, and material‑handling equipment (MHE)
Ability and willingness to wear mandatory personal protective equipment (PPE), including hearing protection and cold‑environment PPE
WOULD SUIT SOMEONE WHO IS….
Highly collaborative
Able to build and maintain strong working relationships internally and externally
Enjoys variation of tasks within their work
Adept at providing well-balanced challenge and support
Comfortable balancing operational and strategic agendas
Comfortable with ambiguity and conflicting priorities
A role model for the Hilton Food values; Collaborative Innovative, Agile, Ambitious, Responsible
Collaboration and Culture Activation
Partner closely with People & Culture, Site Leads, and Business Units to embed engagement into everyday moments and experiences.
Support the delivery of cultural change initiatives through communications and on-the-ground activations.
Coach and equip line managers with tools and training to become effective communicators and engagement drivers.
Hilton
Foods Canada is committed to building a culture of diversity and inclusion and
are committed to providing equal opportunities to all employees. At Hilton
Foods Canada, we welcome and encourage applications from people with
disabilities. Accommodations are available on request for candidates taking
part in all aspects of the selection process. If you require an accommodation
during the recruitment process, please advise the HR representative. All
requests for an accommodation and the accommodation measures will be handled in
a confidential manner at all times.
