Closed listing
front desk agent
- Enfield, NS, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Health benefits
- Health care plan
- Paramedical services coverage
- Group insurance benefits
More about this job
Responsibilities
The front desk agent is responsible for managing guest arrivals, departures, and room reservations while providing information about hotel facilities and local points of interest. They also handle clerical tasks, resolve guest complaints, and assist clients with special needs.
Requirements
The candidate must have a secondary school graduation certificate and 1 to 2 years of relevant experience. Proficiency in English is required to perform the duties effectively.
Skills
- Customer service
- Reservation management
- Conflict resolution
- Clerical duties
- Telephone communication
- Inventory management
- Data entry
- Filing
- Faxing
- Photocopying
Benefits
- Health benefits
- Health care plan
- Paramedical services coverage
- Group insurance benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel
- Motel
- Resort
- Front desk
- Guest services
- Reservations
- Customer service
- Clerical
- Inventory
- Hospitality
- Check-in
- Check-out
- Telephone support